Senior Deposit Product Manager resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Results-driven and highly skilled banking product manager with 13 years of experience developing and executing customized plans to increase revenue, market share, and relevance in the marketplace. Provides strategic value to stakeholders including leveraging trends in customer industries/marketplaces to shape solutions and approaches. Open and clear communicator with demonstrated strategic vision and disciplined execution.
Highlights
People-oriented
Excellent work ethic
Dependable
Complex problem solving
Planning and forecasting
Results-oriented
Interactive training
Portfolio management
Education
Southeastern UniversityWashington, DCExpected in ā āBachelor of Science:Marketing - GPA:
Accomplishments
Conceptualized and launched innovative Certificate of Deposits and Promotional Savings Products with limited IT and Operational Resources
Increased total consumer deposits by 7 % within 6 months by implementing the introduction of promotional rates
Streamlined and integrated 25 deposit products to 8 core products which reduced IT maintenance and training
Pioneered retention activities resulting in decreased deposit balance attrition by 4%
Recruited 10,000 cards within 8 months of a co-branded product launch, the first of its kind in the region
Experience
Fifth Third Bank - Senior Deposit Product Manager , , 05/2006 - Current
Managed Consumer Deposit P&L, Pricing and the launch of new deposit products.
Created implemented and promoted new deposit products, to meet customer needs and business objectives.
Optimized retail deposit growth and revenue by analyzing product profitability and competitive data.
Led effort to mitigate any compliance, operational and reputational risks that impact deposit customer.
Implemented regulatory changes and migrated from products heavily reliant on punitive fees to products that are relationship and service based.
Maximized operational efficiency by coaching and mentoring. product managers and analysts on various product management and development initiatives.
Spearheaded projects with Technology, Operations and Marketing to develop comprehensive product solutions with optimized revenue benefits.
Managed the launch and development of credit card products.
Partnered with cross-functional teams responsible for the conceptualization, timely production, marketing, and sales of the products.
Maximized awareness of the product line through targeted advertising, and Distribution Channel initiatives.
Created revenue-generating opportunities and pioneered innovative sales strategy in new markets to improve the bottom line.
Developed strategies to position co-branded cards to shape and capitalize on emerging customer and market needs.
Cultivated strong professional relationships with industry and co- brand partners by creating focused credit card campaigns to drive long-term business development.
HSBC Bank Middle East - Regional Contact Center Manager , , 07/2003 - 2004
Managed contact center servicing credit card customers from 6 countries which included total cards in force of 500K and call volumes of 10K per day.
Retained and attracted talent in a high employee turnover industry.
Ensured cross sales were optimized and customer focus maintained while ensuring Key Performance Indicators of the call center were consistently met.
Responsible for all business aspects: hiring, budget, and strategic direction.
Developed a Customer Relations Unit which helped in restricting closure of card accounts to 1% of total accounts.
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