senior deposit operations representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

* ARIZONA STATE UNIVERSITY -Business Corporate accounting (Expected graduation 2024)

* Results-Oriented Professional and mature, Quick learner , Microsoft Office Financial records and processing Microsoft Excel, Accounting Detail Oriented ,Time management skill ,Team player , Reliable and hard worker Solid Organizational and follow through skills

* ADDITIONAL SKILLS ; Detail-oriented , Deposit operation representative with over 20 years of cash handling and customer service experience. Understanding general accounting and finance concepts. Dedicated team player, Bilingual-Korean

* Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

  • Accounting
  • ATM Balance
  • Banking
  • Cash management
  • CD open and closing
  • Customer services
  • Financial
  • Wire Exchange
  • NSF Processing
  • Payroll processing
  • Quality control
  • Reporting
  • Sales
  • Securities
  • Quantitative skills
  • Ability to analyze reports
  • Problem resolution
  • Microsoft Office
  • Training & Development
  • Team management
  • Conflict resolution
  • Work ethic
  • MS Office
  • Reliable and trustworthy
Senior Deposit Operations Representative, 09/2012 to Current
Teachers Federal Credit UnionManorville, NY,
  • Monitored and tracked securities transactions, fund transfers..etc.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Developed and implemented efficient accounting, financial and operational systems.
  • Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters.
  • Quality control new personal and business account and closing account.
  • Set up combine statement and transfer or Sweep.
  • Close negative balance account and Chex system reporting.
  • Process loan payment and lending account.
  • CD term change or close.
  • Manual Payroll processing.
  • Reviewed mobile deposit and balance out daily.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank record and member's information.
  • Maintained Deceased member's account and legal doc like power of attorney.
  • Reviewed incoming and outgoing wire processing.
  • Process and maintain IRS, MA Levy account.
  • Address Changed and contact information updated.
  • Stop payment reviewing or placed ( Member's account and official checks).
  • While Conversion ( Covert to COCC) write test case.
  • Help the Branch MSR deliver right service to members.
  • Wire Exchange ( outgoing and incoming wire daily ) , reviewed Ofac, Verifin and log in Fed.
  • Maintain Day 2 Balance ( Ensenta, lighthouse ).
  • Return Deposit item, reject the item done daily.
  • Foreign Collection item process.
  • NSF Fee maintenance.
  • Managed daily deposit/ withdraws and maintenance daily balance.
  • Deliver excellent customer services
  • Assistant internal employee's questions
  • Balanced daily cash deposit and bank vault inventory with zero error rate.
  • Balanced daily ATM.
  • Submit Quarterly IOLTA Interest to IOLTA Committee
  • Payroll processing for town and company
  • Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
Shift Supervisor & Barista , 12/2000 to Current
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Created training manual for all employees to use as reference guide.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Teller, 01/2010 to 08/2012
TD BankCity, STATE,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Received regional branch recognition award for outstanding customer service.
  • Managed opening and closing times for main branch.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed cash withdrawals.
Education and Training
BBA: Corporate Accounting , Expected in
Arizona State University - Tempe, AZ

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Senior Deposit Operations Representative
  • Shift Supervisor & Barista
  • Teller


  • BBA

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