Senior Default Specialist Resume Example GMAC MORTGAGE

SENIOR DEFAULT SPECIALIST

Professional Summary

Extensive and well rounded Financial Industry experience in

? Customer/investor Care ? Negotiating ? Multi-tasker in a high volume time sensitive environment

? Claim filing ?Cash Reconciliation ? Document research/retrieval ? Ability to work as a team player or as an integral part of a team

[Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].Results-oriented, strategic sales professional with [Number] years in the [Industry] industry.Articulate [Job Title] driven to succeed. Strategic planning and client relationship management expert.[job title] with more than [number] years of experience planning, developing and implementing [program or process] .Creative professional with extensive project experience from concept to development. Talents include [areas of expertise].Analyst with extensive experience in [Fields]. Proficiencies include [Skill set 1] and [Skill set 2].

Core Qualifications

Contract negotiation/review/drafting
Financial records and processing
Reports generation and analysis

File/records maintenance
Microsoft Office
Computer proficient
Quick learner
Proficiency in [area]
Excel in Customer Care
Client-focused

Experience

Senior Default Specialist
January 2005 to January 2014 GMAC MORTGAGE － Horsham, Pa

Filed and process post-foreclosure sale, REO, and Mortgage Insurance claims as well as cash settlements and reconciliations within strict Residential Funding investor requirements and guidelines.
Research all advances and escrow disbursements charged to 1,000 default loans {97 investors} during Bankruptcy, Foreclosure, Loss Mitigation and REO status.
Includes tracking/posting incoming claim wires and Customer Information Tickets facilitated through Fiserv platform.
Position also includes overseeing offshore staff issues, special projects and training.
Daily interaction with the Foreclosure, Bankruptcy, Cash, Investor Reporting, Property Preservation, the investor and FANCO (outsource vendorPrepared correspondence, accounting and financial documents for analysis.Effectively controlled the release of proprietary and confidential information for general client lists.Successfully led key projects which resulted in [positive outcome].Monitored multiple databases to keep track of all company inventory.Provided onsite training.Conducted analysis to address [issue] which led to [positive outcome].).
Recovered $80,000 in 2013 from mi insurance curtailment appeals.

Default Cash Processor
January 2004 to January 2005 GMAC MORTGAGE

Accurately post funds to Bankruptcy/Foreclosure loans from wire transmissions.
Requires decision making as to how to apply fund i.e., Trustee, Pre-petition, Post petition, Agreed Order.
Funds posted were bundle balanced, checks imaged and manual deposits processed electronically.
Accounts with Stop Codes reviewed with a record created in the Bankruptcy database to request direction from Bankruptcy and/or Foreclosure Specialist on how to apply funds in line with Federal Regulations.
Process default payoffs, including fees/costs incurred during the loan default process, responsible for the daily Default Cash Arc Balancing sheet.

Team Leader
January 1999 to September 2004 GMAC MORTGAGE

Cash Management/Consumer Research/Payment Processing/Payoffs Total responsibility for 1st Mortgage and Home Equity Cash Control Operations including ACH, payoff checks, wire transfers, cash disbursements, payoff refunds, check research and loan adjustments.
Manage bank deposits/debits and reconciliations [of daily work, rejected/unapplied payments, wire disbursements], Reward/Freedom loan rebate program, NSF/stop pay bank items, Misapplied Payment Research, Bank liaison.
Supervision of 12 core payoff staff and 10 temporary/support staff to process in-house 110,000+ checks monthly with a Service Level Agreement of same day turnaround of all transactions received via express packaging (up to 5,000 daily).
Monitored daily workflow, production and quality of staff assuring that stringent Service Level Agreements were met.
Consumer Payment Research received highest audit rating possible under my direction for two years.
Coordinated write-off/liquidation projects with Loss Mitigation in Shelton Ct.
Piloted department to meet Company goals of being a low cost service provider and merging of National Loan Administration 1st mortgage operations with Home Equity functions.
I was an integral member of the DSU project, evolving a new common platform for both 1st and 2nd mortgage accounts.
Opened two new bank accounts for disbursing payoff refunds and Ditech rebate checks.
Interact with counterparts in Waterloo, IA, and all Companies to provide ultimate service to customers effectively.
Interaction directly with customers and Call Center representatives when issues became elevated.
Received GMAC Management Leadership Award 12/02 Two “Best In Class” awards 2002, 2003.
Piloted staff onto new financial platform [Fiserv] Selected accomplishment at Prudential: Attained Management Professional rating of 1.2 for 1996 with median being .9 Piloted new Work Flow Tracking System.
Streamlined Electronic Issue Brief and tracking of financial documents processes.
Transition of 2,500 health insurance contract cases and 10,000 contract file pieces to other regions.
Developed and rolled out Benchmark Compensation Program to division.
Conceptualized and implemented (3) continuous quality improvement ideas, saving more than $10,000 annually.
Transitioned typesetting and printing functions to new site.
Developed new duplicating requisition.
Navigated Business Continuation Plan in event of destruction of facility.

Education

Diploma Philadelphia High School for Girls

English and Computer Science Penn State University － Abington, PA English and Computer Science

Montgomery County Community College

Professional Affiliations

Health Insurance Association of America Parts I & II Life Office Management Association I & II Mortgage Banking Association Certification Notary, commission expires 3/3/18

Skills

Call Center, Cash Management, database, decision making, direction, DSU, Equity, financial, Funds, Insurance, Leadership, NSF, packaging, Payment Processing, processes, quality, quality improvement, express, Reporting, Research, settlements, Service Level Agreement, Service Level Agreements, Supervision, typesetting, workflow

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Senior Default Specialist Resume Example

Resume Score: 90%