senior customer success manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly motivated and seasoned manager specializing in people development, coaching, and sales. A Polished professional with 5 years of experience developing high performing teams. Gifted in overseeing all facets of customer-facing and back-end operations with exceptional customer service etiquette and sales techniques. Team-minded with 4 years of experience training groups of employees in highly competitive and goal-oriented environments. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at excelling in a commission or incentive based environment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. 4 years experience working remotely and in a fast paced virtual environment.

  • Leadership training
  • Public speaking
  • Small Group Instruction
  • Relationship building and management
  • Team leadership and coaching
  • Maximizing Profitability
  • Training and Development
  • Goals and Performance
  • Excellent customer service skills
  • Customer-oriented
  • Training and mentoring
  • Strategic thinker
Work History
Senior Customer Success Manager, 12/2019 to Current
New RelicCincinnati, OH,
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Helped incorporate product changes to drive customer engagement and firm profits increased clients by 25%.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors.
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Negotiated prices, terms of sales and service agreements.
  • Worked independently with minimal supervision.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
Marketing Executive, 03/2017 to 12/2019
Marriott Vacations WorldwideLakeland, CO,
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Consulted with product development teams to enhance products based on customer data.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
Store Manager , 03/2015 to 09/2017
Tempur-PedicParkersburg, WV,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%.
  • Increased profits through effective coaching/ training and troubleshooting profit loss areas.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Oversaw, trained and encouraged sales associates, promoting culture of efficiency and performance.
  • Coached sales associates on product knowledge by using various training tools.
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
Insurance Sales Agent, 12/2011 to 12/2015
Aaa Northern California, Nevada And Utah Insurance ExchangeMilpitas, CA,
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Built relationships with clients through active listening to provide excellent service.
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
Bachelor of Arts: Public Administration, Expected in to California State University - Los Angeles - Los Angeles, CA
Associate of Arts: Creative Writing, Expected in to California State University - Los Angeles - Los Angeles, CA
  • Elected College Valedictorian
  • Business Development - Initiated five key partnerships which resulted in $20,000 revenue growth in 2020.
  • Awarded “Employee of the Month” in 2016, 2018, 2020.
  • Exceeded monthly quota 10/12 times in previous year.
  • Sales person of the year recipient.
  • Elected to Gulf Sales Advisory Board.
  • Promoted to management 4 times
  • Licensed Insurance Sales Agent - State of Louisiana 2014-Current
  • Licensed Insurance Agent- State of California 2010-Current
  • Real Estate License -2019-Current
  • Google Certification 2019

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Resume Overview

School Attended

  • California State University - Los Angeles
  • California State University - Los Angeles

Job Titles Held:

  • Senior Customer Success Manager
  • Marketing Executive
  • Store Manager
  • Insurance Sales Agent


  • Bachelor of Arts
  • Associate of Arts

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