Highly motivated and seasoned manager specializing in people development, coaching, and sales. A Polished professional with 5 years of experience developing high performing teams. Gifted in overseeing all facets of customer-facing and back-end operations with exceptional customer service etiquette and sales techniques. Team-minded with 4 years of experience training groups of employees in highly competitive and goal-oriented environments. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at excelling in a commission or incentive based environment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. 4 years experience working remotely and in a fast paced virtual environment.
Skills
Leadership training
Public speaking
Small Group Instruction
Relationship building and management
Team leadership and coaching
Maximizing Profitability
Training and Development
Goals and Performance
Excellent customer service skills
Customer-oriented
Training and mentoring
Strategic thinker
Work History
Senior Customer Success Manager, 12/2019 - Current New Relic – Cincinnati, OH,
Developed innovative and targeted collateral to support overall branding objectives.
Helped incorporate product changes to drive customer engagement and firm profits increased clients by 25%.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors.
Increased business growth outcomes by effectively collaborating with sales, service and financial departments.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Prospected to increase sales lead pipeline and and converted leads into new customers.
Negotiated prices, terms of sales and service agreements.
Worked independently with minimal supervision.
Selected correct products based on customer needs, product specifications and applicable regulations.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Consulted with product development teams to enhance products based on customer data.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Traveled to promote current programs and drive marketing through trade shows and industry conferences.
Planned and executed marketing campaigns to target groups, areas and wider community.
Analyzed consumer usage patterns to identify trends and target key demographics.
Store Manager , 03/2015 - 09/2017 Tempur-Pedic – Parkersburg, WV,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%.
Increased profits through effective coaching/ training and troubleshooting profit loss areas.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Oversaw, trained and encouraged sales associates, promoting culture of efficiency and performance.
Coached sales associates on product knowledge by using various training tools.
Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
Insurance Sales Agent, 12/2011 - 12/2015 Aaa Northern California, Nevada And Utah Insurance Exchange – Milpitas, CA,
Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Conducted research on insurance packages and investment options to generate client recommendations.
Built relationships with clients through active listening to provide excellent service.
Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
Explained features, advantages and disadvantages of various policies to promote insurance sales.
Education
Bachelor of Arts: Public Administration, Expected in - California State University - Los Angeles - Los Angeles, CA GPA:
Associate of Arts: Creative Writing, Expected in - California State University - Los Angeles - Los Angeles, CA GPA:
Accomplishments
Elected College Valedictorian
Business Development - Initiated five key partnerships which resulted in $20,000 revenue growth in 2020.
Awarded “Employee of the Month” in 2016, 2018, 2020.
Exceeded monthly quota 10/12 times in previous year.
Sales person of the year recipient.
Elected to Gulf Sales Advisory Board.
Promoted to management 4 times
Certifications
Licensed Insurance Sales Agent - State of Louisiana 2014-Current
Licensed Insurance Agent- State of California 2010-Current
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
