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senior customer success manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Work History
Senior Customer Success Manager, 09/2015 - Current
Adobe Systems Incorporated Hamburg, NY,
  • Increased account portfolio to second-largest on team, totaling 75 customers worth over $2 million in annual revenue.
  • Onboarded two outside hires by developing training materials and coaching them on team policies and account management techniques.
  • Collaborated with Finance and Sales and Marketing Ops Departments on initiatives to streamline renewals workflow and increase renewal rate.
  • Introduced changes to business review process to help team gather more insight around customer use cases and delivery of value.
  • Presented on-site to 100 product users at largest Boston customer's HQ.
Customer Success Manager, 2014 - 09/2015
Check Point Software Technologies Jackson, MS,
  • Owned third-largest account portfolio on team, totaling 65 accounts worth $1.3 million in annual value.
  • Conducted business reviews with multiple clients per quarter to establish benchmarks around use cases and communicate value of new features.
  • Led team in dollars renewed during FY Q3, 2015.
  • Expanded product footprint with clients by sourcing new opportunities and closing the most upsell business on the team in two quarters.
  • Collaborated with Vancouver office on customer presentations and ensured users fully understood and realized value from the solution.


Business Development Representative, 10/2012 - 01/2014
, ,
  • Joined company as second hire for only team selling new product at the company.
  • Closed four new customers and booked the most demonstrations of new hires in my first quarter of business on the team.
  • Made 100+ coldcalls each day to selfsourced companies and leads.
  • Relayed product feedback and support / feature requests to Product Managers.
Customer Service Representative, 09/2011 - 07/2012
Infoblox Inc. Greenville, SC,
  • Built relationships between company and policyholders through client relations practices Communicated a consistent message through written and verbal correspondence Tailored products to clients' needs and clearly explained coverages.
Education
Bachelor of Arts: Business, Expected in 2011
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Saint Anselm College - Manchester, NH
GPA:
Status - Editor-in-Chief of School Newspaper, Johnny Cupcakes Lecture Coordinator, IT Work Study, Coursework in International Business and International Marketing
Minor: Communications, Expected in 2011
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Saint Anselm College - Manchester, NH
GPA:
Status -
Skills
Google Docs, Salesforce, Inside Sales, Account Management, Negotation Microsoft Office, Sales Techniques and Cold-Calling, Project Management and Workflow Optimization

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Resume Overview

School Attended

  • Saint Anselm College
  • Saint Anselm College

Job Titles Held:

  • Senior Customer Success Manager
  • Customer Success Manager
  • Business Development Representative
  • Customer Service Representative

Degrees

  • Bachelor of Arts
  • Minor

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