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senior customer success expert resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.
Skills
  • Excellent communication skills
  • Self-directed
  • Accurate and detailed
  • Conference planning
  • Schedule management
  • Proofreading
  • Results-oriented
  • Strong interpersonal skills
  • Event planning
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Dedicated team player
Work History
Senior Customer Success Expert, 11/2014 to Current
Sensor TowerAlbuquerque, NM,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Adhered to all confidentiality requirements at all times.
  • Strong leader of customer support staff.
  • Managed call flow and responded to technical support needs of customers.
Customer Success Expert, 02/2013 to Current
Albert Einstein College Of MedicineEinstein/Resnick - Bronx, NY,
  • Prepare SEC documents for filing.
  • Assist customers with their SEC filing.
  • Answered an average of 8 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Customer Success Specialist, 11/2012 to 02/2013
Circle K Stores, Inc.Round Rock, TX,
  • Obtained online reports and uploaded them into the system for future editing.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Administrative Assistant IV, 07/2012 to 11/2012
Wells FargoCity, STATE,
  • Order and maintain products and services for employees.
  • Oversaw daily office operations for staff of 27 employees.
  • Helped distribute employee notices and mail around the office.
  • Organized all new hire, security and temporary paperwork.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the Team Lead.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
Executive Assistant CEO and President, 02/2010 to 07/2012
Citizens Community FederalCity, STATE,
  • Prepare packets of information for Board Meetings and take minutes at Bank Board meetings Provide administrative support to the three regional managers, two senior managers, COO, CFO, Controller and CEO/President Administrative tasks
  • Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Created expense reports, budgets and filing systems.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Researched, proposed and implemented vendor services to decrease costs to organization.
  • Directed administrative functions for the directors, principals, consultants and key managers.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Regional Operations Assistant, 08/2001 to 01/2010
CitiFinancial (now OneMain Financial)City, STATE,
  • Provide administrative support to the regional manager, District Managers (8), branches (67), employees (261) and to train and supervise District Assistants (3).
  • Create and maintain accurate daily, monthly, and quarterly reports to be used by the Division, Region, Districts, and Branches.
  • Administrative tasks
  • Compiled and analyzed reports.
  • Created expense reports, budgets and filing systems.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Assistant, 1997 to 2001
Grand View CollegeCity, STATE,
  • Provided current and prospective students with resources within the Student Life Office.
  • Performed other general office "duties" within specified timeframes.
  • Collected student body statistics and input data on Excel worksheets for the college to use.
  • Handled high volumes of inbound calls for the Dean's office.
Education
Bachelor of Science: Psychology, Expected in 2007 to University of Wisconsin - Menomonie, WI
GPA:
    Psychology
  • 3.75/4.0 GPA
  • Minor in Business Administration
  • Member of Psi Chi National Honor Society
BS: Business Administration, Expected in 2007 to Grand View College - Des Moines, IA
GPA: GPA: 3.75/4.0
Skills
10-Key, Administrative, administrative support, Controller, email, filing, general office "duties, Meetings, Excel, MS Office, Office, Outlook, PowerPoint, Publisher, Word, Organizing, policies, statistics, telephone, telephones, Type, Typing

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Resume Overview

School Attended

  • University of Wisconsin
  • Grand View College

Job Titles Held:

  • Senior Customer Success Expert
  • Customer Success Expert
  • Customer Success Specialist
  • Administrative Assistant IV
  • Executive Assistant CEO and President
  • Regional Operations Assistant
  • Assistant

Degrees

  • Bachelor of Science
  • BS

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