Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated Senior Field Service Engineer with experience in the hospital and health care industry seeking to work with established company in a management role.
Skills
Project management
Adherence to high customer service standards
Diagnostic equipment expertise
Quick learner
Microsoft Office proficiency
Exceptional communication and customer service skills
Calm under pressure
Organizational skills
Work History
09/2015 to CurrentSenior Customer Service EngineerFujifilm Diosynth Biotechnologies | , ,
Effectively served as primary engineer for development and deployment of new business tablet device for region.
Facilitated several regional instrument installations of multi-million dollar equipment.
Established On-Call schedule for 20 regional customer service engineers.
Assisted in mentoring fellow regional engineers on newly introduced medical equipment.
07/2010 to 08/2015Customer Service EngineerCompunetix | , ,
Primary service engineer responsible for periodic and emergency maintenance in the North Louisiana/East Texas/South Arkansas region.
Awarded "Region Service Engineer of the Year" in 2014.
Selected to represent the Midwest Zone on the National Automation Installation team.
Routinely collaborated with territory service management and sales to correct problems and improve customer service which led to the highest Customer Satisfaction scores in the nation.
03/2008 to 06/2010Core Lab Medical TechnologistHca | , ,
Performed testing in various departments within the laboratory including chemistry, hematology, blood bank, and microbiology.
Proficient with operation of multiple analyzers in the clinical laboratory.
Instructed evening shift in Laboratory Information System training and implementation of new software.
Cooperated and communicated effectively with nurses and clinicians to ensure optimum patient care and client satisfaction.Â
Participated in facility surveys and inspections made by authorized governmental agencies.
Education
Expected in 2008Bachelor of Science | Medical TechnologyLSU Health Sciences Center, Shreveport, LAGPA:
Expected in 2007Bachelor of Science | Biological SciencesLouisiana Tech University, Ruston, LAGPA:
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