Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Motivated Senior Field Service Engineer with experience in the hospital and health care industry seeking to work with established company in a management role.
  • Project management
  • Adherence to high customer service standards
  • Diagnostic equipment expertise
  • Quick learner
  • Microsoft Office proficiency
  • Exceptional communication and customer service skills
  • Calm under pressure
  • Organizational skills
Work History
09/2015 to Current Senior Customer Service Engineer Fujifilm Diosynth Biotechnologies | , ,
  • Effectively served as primary engineer for development and deployment of new business tablet device for region.
  • Facilitated several regional instrument installations of multi-million dollar equipment.
  • Established On-Call schedule for 20 regional customer service engineers.
  • Assisted in mentoring fellow regional engineers on newly introduced medical equipment.
07/2010 to 08/2015 Customer Service Engineer Compunetix | , ,
  • Primary service engineer responsible for periodic and emergency maintenance in the North Louisiana/East Texas/South Arkansas region.
  • Awarded "Region Service Engineer of the Year" in 2014.
  • Selected to represent the Midwest Zone on the National Automation Installation team.
  • Routinely collaborated with territory service management and sales to correct problems and improve customer service which led to the highest Customer Satisfaction scores in the nation.
03/2008 to 06/2010 Core Lab Medical Technologist Hca | , ,
  • Performed testing in various departments within the laboratory including chemistry, hematology, blood bank, and microbiology.
  • Proficient with operation of multiple analyzers in the clinical laboratory.
  • Instructed evening shift in Laboratory Information System training and implementation of new software.
  • Cooperated and communicated effectively with nurses and clinicians to ensure optimum patient care and client satisfaction. 
  • Participated in facility surveys and inspections made by authorized governmental agencies.
Expected in 2008 Bachelor of Science | Medical Technology LSU Health Sciences Center, Shreveport, LA GPA:
Expected in 2007 Bachelor of Science | Biological Sciences Louisiana Tech University, Ruston, LA GPA:

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School Attended

  • LSU Health Sciences Center
  • Louisiana Tech University

Job Titles Held:

  • Senior Customer Service Engineer
  • Customer Service Engineer
  • Core Lab Medical Technologist


  • Bachelor of Science
  • Bachelor of Science

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