A culturally diverse professional who can build a relatable rapport with any individual utilizing professional and life experience to achieve the obtainable goal in the mental health and law enforcement field. Experience in investigations, case management, law enforcement, and mental health. Has the ability to build rapport, be relatable to a vast range of individuals from different socio-economical and cultural backgrounds. Able to recognize behaviors and uncover details many may overlook. Has conducted investigation interviews and presented evidence at client's hearing proceedings. Strengths have been identified as context, command, deliberative, relator, and ideation.
Skills
Investigative Interviewing
Suicide Prevention
Crisis Response
Communication
Reflective Listening
Negotiation
Empathy
Compassion
Community Resources
Relationship-Building
Organization and Time management
Observant
Interpersonal Communication
Critical Thinking
Problem Solving
Work History
09/2019 to Current
Senior Crisis InterventionistState Of Nebraska – Wahoo, NE,
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Evaluated risk to client or others by gathering information and conducting assessments.
Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Counseled and helped to stabilize clients and caregivers in crisis situations.
Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
Provide training and support to new hires during 90 day training period.
Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Documented risk to each client and context of concerns.
Conversed with individuals in crisis which called or texted hotline for assistance.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Dispatch into communities to assess crisis and/or situation.
Evaluated risk to client or others by gathering information and conducting assessments.
10/2000 to 08/2016
Parole OfficerTexas Department Of Criminal Justice – City, STATE,
Conducted pre-release investigations and interviews for potential home plans.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Conducted drug and alcohol screenings for parolees.
Built relationships with parolees, families, and communities, assessing living conditions and case background information.
Created plans and communicated deadlines to ensure projects were completed on time.
Collaborated with senior leadership during decision-making processes and created thorough parolee reports for corrective action planning.
Handled over 75 parolees each month, including parole hearings, interviews, and parolee supervision.
Interpreted data from various assessment tools to determine appropriate level of supervision.
Adhered to all legal requirements by performing 2 office, home and employment visits per week.
Served as court liaison by attending court hearings and presenting reports and recommendations.
Maintained organized parolee records and documentation in compliance with department and legal standards.
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
08/1996 to 10/2000
Loss Prevention SpecialistTarget – City, STATE,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
Completed loss control surveys for underwriting information and evaluation.
Provided loss control reporting for prospects and clients.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Monitored paperwork procedures to prevent error-related losses.
Collaborated with law enforcement to report crime and suspicious activity.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Education
Expected in 07/1998 to to
Bachelor of Science: Criminal Justice Texas Woman's University - Denton, TX GPA:
Expected in 05/1988 to to
High School Diploma: David W Carter High School - Dallas, TX GPA:
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