Dynamic Office Manager with 35 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Skills
Staff Management
Scheduling
Operations Management
Customer Contact
Administrative Support
Mediation
Staff Development
Invoicing
Office Management
Performance Appraisals
Community Development
Program Development
Training Programs
Order Management
Education and Training
South Suburban College Of Cook CountySouth Holland, ILExpected in ā ā:General Studies - GPA:
Debbie School Of CosmetologyHarvey, IL, Expected in 03/1971 ā āLicensed Cosmetology:Cosmetology - GPA:
Experience
Dignity Health - Senior Coordinator Grass Valley, CA, 03/2017 - Current
Managing client correspondence, record tracking and data communications in database and case management software.
Liaised with customers, address inquiries, handled meeting requests and to provide outstanding customer care.
Planned and host senior committee monthly meetings for 21 people
Host workshops, coordinate outings, plan senior activities, preform wellness checks for the 29th congressional district, assist in referring senior to different agencies that can help them with different problems, outreach programs for senior citizens.
Assist co-workers in helping constituents with problems. ex: obtaining licenses, helping them apply for financial services.
Placing and answering phone calls.
Making sure that seniors and constituents are informed of upcoming events and activities.
Partnered with interdisciplinary teams to implement care plans.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Located housing and other support services for displaced individuals working through issues.
Conferred with residents to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Educated patients on various resources, services and programs to maximize care.
Expanded program outreach by delivering talks to various groups.
Assisted social workers with building, coordinating and leading programs delivering high-quality support.
Observed safety protocols to minimize accidents and spread of disease.
Collaborated with social workers to support residents.
Built and maintained strong relationships with residents by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to residents.
Maintained thorough and accurate records outlining program operations and participant progress.
Supported execution of social service programs for residents of Thornton Township.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Thornton Township - Field Case Worker City, STATE, 12/1993 - 12/1996
Met with residents to conduct needs assessments, recommending appropriate support and service offerings.
Maintained updated progress notes and case record.
Monitored and documented status updates on residential cases
Evaluated residents and formulated individualized service plans outlining short-term and long-term goals.
Distributed information and educational materials residents.
Recorded comprehensive case notes and follow up documentation.
Followed strict policies and procedures to maintain residents confidentiality and keep data private.
Offered services such as emergency response, family support and case management to meet individual objectives.
Thornton Township - Job Training Placement Assistant Coordinator City, STATE, 12/1978 - 12/1993
Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Maintained thorough and current personnel handbooks and records.
Prepared occupational job descriptions and scales to standardize industry-based systems.
Collected job and occupational information through observations and employee surveys.
Reviewed occupational data on alien employment certification applications to determine occupational titles and codes.
Performed site evaluations, customer surveys and team audits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Contributed to development, planning and completion of project initiatives.
Defined strategies and created a plan to achieve ambitious operational objectives.
Exceeded customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks.
Demonstrated leadership by making improvements to work processes and helping to train others.
Created agendas and communication materials for team meetings.
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