Senior Conference Services Manager Resume Example

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Professional Summary

Highly accomplished and motivated professional with 15+ years of hotel & hospitality experience with demonstrated achievement and success in servicing and managing multimillion dollars of catering and group rooms in a New York City market. Exceptional leadership skills in all project phases, overseeing entire events from conception to completion. Proven track-record in building and developing relationships with new and existing clients to promote repeat business and maintaining industry relationships to help develop knowledge of the industry as a whole.

Work History
Accor Hotels - Senior Conference Services Manager
Scottsdale, AZ, 07/2014 - 03/2020
  • Located in Midtown Manhattan with 761 Guest Rooms and 15,000 square feet of Meeting Space, with 11 meeting rooms, boardroom and exhibition area.
  • Responsible for detailing all aspects of Corporate Groups including food & beverage requirements, meeting room setups, audio visual needs and room blocks
  • Upsold groups with food and beverage in order to achieve Monthly Catering budget
  • Planned and serviced over 150 groups per year (average of 14 groups per month)
  • Exceeded Catering budget of $2.4M for 4 consecutive years by 110% and 105% in 2019.
  • Conducted weekly BEO and Group Resume meetings with pertaining Operational Departments along with attending Daily Operational meetings.
  • Tracked all upcoming due dates for each group in regards to rooming lists, food & beverage, final guarantees, and final deposits
  • Ensured all contractual obligations were met (including room night minimum)
  • Ensured all functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis
  • Solved any problems that may arise during the planning stage or while on-site to achieve favorable results
  • Planned & executed high-profile Holiday Party with A list musicians for 2 consecutive years
Benchmark Hospitality - Conference Planning Manager
Radford, VA, 04/2011 - 07/2014
  • Planned and serviced groups with sleeping rooms and conference space from 10 to 700 attendees in a 750 Guestroom Hotel and 110, 000 square feet of meeting space including 42 IACC Certified Conference Rooms and iconic Hudson Theatre located in the heart of Times Square.
  • Maximized revenue for Hotel with upselling opportunities in food & beverage, add-on’s and upgrades •Greeted client upon arrival to Hotel and reviewed final Banquet Event Orders and Rooming Lists
  • Remained present during Events & ensured event ran smoothly on-site
  • Planned and executed high-profile events such as, Season Premier 2 of Downton Abbey for PBS, SuperBowl XLVIII Event for Seattle Seahawks, Radio Press Junket for Luke Bryan & Jennifer Nettles, Smithfield event with Richard Petty Motorsports.
Highgate Hotels - Complex Sales Coordinator
Pleasanton, CA, 10/2008 - 04/2011
  • Prepared and delivers group proposals and contracts for clients.
  • Able to quote pricing for leads while sales managers are out of office on sales calls
  • Compiled monthly reports for Director of Sales & Marketing and maintained hotel productions reports used for weekly & monthly meetings with Executive Team Members
  • Worked during annual UNGA events in September 2009 that hosted Head of States and Ambassadors from countries worldwide
  • Closely worked with Department of State to ensure security measures were met during UNGA or any high profile political visit.
  • Conducted site inspections and knowledgeable of hotel operations and amenities offered.
Concord Hospitality - Guest Service Agent
Reading, PA, 10/2005 - 10/2008
  • Responsible for checking in and out guests of a 225 guestroom Hotel with leaving a lasting positive impression with the guest
  • Assisted guests with directions and other local area information with an emphasis on presenting unique options that were tailored to be meaningful to each individually specifically.
  • Reviewed AM and/or PM daily reports each shift to pre-block all special requests, VIPs and Starwood Preferred Guests arrivals.
  • Resolved any guest issues and/or complaints without having it escalade to Front Office Manager or Manager on Duty.
  • Greeted guests upon arrival and offered assistance.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Maintained consistent positive customer feedback.
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • Delphi / SalesForce
  • Cvent / Starcite
  • Budgeting
  • Critical Thinker
  • Problem Solving
  • Communication
  • Microsoft Office
  • Meeting Matrix
  • Client Management
  • Team Management
  • Negotiation
Johnson & Wales University Providence, RI Expected in BACHELOR OF SCIENCE : HOSPITALITY MANAGEMENT - GPA :
Johnson & Wales University Providence, RI Expected in ASSOCIATE OF SCIENCE : HOTEL MANAGEMENT - GPA :
  • AWARDS , February 2012 Manager of the Month | Millennium Broadway Hotel

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Resume Overview

School Attended
  • Johnson & Wales University
  • Johnson & Wales University
Job Titles Held:
  • Senior Conference Services Manager
  • Conference Planning Manager
  • Complex Sales Coordinator
  • Guest Service Agent