Senior Commercial Account Manager Resume Example
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SENIOR COMMERCIAL ACCOUNT MANAGER
Summary
Tenacious Team Lead with proven history of establishing and harnessing new business relations. Maximized sales over target several consistent years. Been awarded company stocks and sent on trips based on sales performance. Exceeded or met sales targets consistently each year promoting several team members to management positions and built up healthy wining stores .
Skills
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Experience
Senior Commercial Account Manager
Nashua , NHRed Robin International, Inc./Aug 2019 to Current
Nashua , NHRed Robin International, Inc./Aug 2019 to Current
- Performed risk exposure analysis and annual reviews of accounts, increasing retention of current clients.
- Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations as needed.
- Researched innovative solutions for new prospects by attending seminars and trade shows.
- Explored market opportunities by building relationships with community businesses.
- Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Scheduled and attended at least 65 appointments per week.
- Currently Working in the Fairmont WV store building program and hiring and training a seasoned team to be the best in the market.
General Manager
Buena Vista , VAAdvance Auto Parts/Jun 2013 to Aug 2019
Buena Vista , VAAdvance Auto Parts/Jun 2013 to Aug 2019
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Hired, coached and mentored team of 10-25 sales representatives and Drivers.
- Designed sales and service strategies to improve revenue and retention.
- Coached and developed numberous internal candidates for promotion to general management.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Implemented effective customer service surveys to encourage feedback.
- Liaised with cross-functional teams to develop product positioning strategies.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Trained, managed and motivated employees to promote professional skill development.
Commercial Parts Professional
City , STATEAdvance Auto Parts/Jan 2012 to Jun 2013
City , STATEAdvance Auto Parts/Jan 2012 to Jun 2013
- Recruited and developed Drivers trained on legendary customer service.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Located and labeled parts to maintain organized inventory of stock.
- Used POS systems to receive payment or obtain credit authorization.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Night Shift Supervisor Mechanic
City , STATEAllied Waste Services/May 2011 to Jan 2012
City , STATEAllied Waste Services/May 2011 to Jan 2012
- Trained employees on Trucks and PMI services
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Led shift meetings and briefings, including for shift turnover to share important information.
- Developed and implemented processes and procedures to support superior operations, task delegation and cost reduction.
Education and Training
High School DiplomaPhilip Barbour High SchoolMar 2009City
Associate in Engineering Technology: Diesel Mechanics TechnologyWyotech - Daytona BeachDec 2011City, State
Accomplishments
- Spoke with state senator and brought back $100,000 youth grant to help the community in barbour county.
- Leadership - Served as key contributing member to Leadership team.
- Consistently maintained high customer satisfaction ratings.
- Promoted from Commercial parts Pro to General Manager, in less than 12-months
- Promoted to Senior Commercial Account Manager due to Excellent Performance as GM and building customer relations for district that achieved a 1 million dollar target win for the district in 2018.
- Gm of the year 4 consecutive years
Certifications
- West Virginia and Pennsylvania state inspection certified
- Certified welder
- Fork lift license
- Air conditioning core, 608, 609 Core , 1, 2 , 3 certified
- Association for Project Management (APM)
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Resume Overview
School Attended
- Philip Barbour High School
- Wyotech - Daytona Beach
Job Titles Held:
- Senior Commercial Account Manager
- General Manager
- Commercial Parts Professional
- Night Shift Supervisor Mechanic
Degrees
- High School Diploma
Associate in Engineering Technology : Diesel Mechanics Technology
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