senior collections administrator resume example with 19 years of experience
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Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Success in communicating with colleagues, and outside clients to meet all deadlines in a timely manner. Ability to effectively prioritize and manage multiple projects in a fast paced environment.
Microsoft Office Products Internet Research ERP Systems: ALE (Atkins Lucas Enterprises Lending Software) RMS (Recovery Management System) PACER (Public Access to Court Electronic Records) Recovery System Latitude Collection System |
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- First Marblehead Management Development Program 2001-2008
- People Skills for High Performance Development Management
- Individual Development Planning Hiring and Interviewing Managing Performance:
- Charting the Course
- The Fair Debt Collection Practices Act Code of Conduct, Certified yearly
- New Haven Consulting Group Managing People, Creating a Productive work Environment, Business Ethics.
- Educate, train, and support colleagues at other offices, respective collection agencies, student loan servicers, and independent attorneys of portfolio procedures.
- Work in partnership with colleagues through scheduled meetings, telephone conferences, and email to delegate tasks and collaboratively solve high contested matters.
- Effectively communicate with student loan borrowers and collection agencies to meet loan default, repayment, and collection timelines.
- Follow bankruptcy portfolio procedures: drafting, revising, and filing Proof of Claim documents with bankruptcy courts throughout the United States on their electronic case filing system.
- Monitor bankruptcy cases for discharge.
- Follow procedures to ensure the confidentially of student loan borrowers remain intact.
- Ensure compliance of the Sarbanes-Oxley Act.
- Monitor, order, and document the purchase of office supplies.
- Maintain an organized and efficient filing system of original student loan account documents.
- Used organizational skills to manage multiple administrative responsibilities.
- Collaborated with the corporate compliance department, and external vendors to ensure document integrity, product quality, and compliance were properly assessed.
- Provided leadership to ensure high performance, implemented efficient process and procedures for the case flow management of thousands of bankruptcy portfolio cases, worth about $91 million.
- Supervised five employees, developed written yearly performance evaluations, recommended yearly compensation increases and performed disciplinary action when necessary.
- Responsible for interviewing and onboarding new employees in the bankruptcy unit.
- Performed standard and nonstandard case administration procedures with assistance of bankruptcy department staff: drafting, reviewing and filing electronic Proof of Claim documents with bankruptcy courts throughout the United States.
- Educated and mentored immediate staff in the bankruptcy department with knowledge and expertise of the student loan industry, and bankruptcy portfolio procedures.
- Established a sound professional relationship with multiple student loan servicing centers while managing all incoming claims.
- Ensured the lenders and servicers properly adhered to guidelines.
- Worked collaboratively with collection agencies, servicers, as well as independent attorneys to follow bankruptcy portfolio procedures.
- Maintained a network of local counsel to provide legal assistance for out-of-state non-standard bankruptcy cases, including but not limited to adversary proceedings instituted by debtors to determine discharge ability and objections to confirmation of chapter 13 plans.
- Successfully organized and implemented the mandated regulations of the United States Bankruptcy Courts to file Proof of Claims electronically.
- Followed bankruptcy portfolio procedures: drafting, reviewing and filing Proof of Claim documents with bankruptcy courts throughout the United States.
- Used organizational skills to manage multiple clerical responsibilities.
Stoughton High - Stoughton, Ma
Administrative, clerical, Creative Problem Solving, Customer Service, Telephone Skills, filing, leadership, legal, Internet Research, Microsoft Outlook, Organizational Skills
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Resume Overview
School Attended
- Stoughton High
Job Titles Held:
- Senior Collections Administrator
- Bankruptcy Supervisor
- Bankruptcy Assistant
Degrees
- High School Diploma
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