An experienced, intelligent and performance driven manager, with a career long focus in operational, strategic, financial, and banking business initiatives. More than 10 years of outstanding achievements at various levels and responsibilities in Operational Management and Customer Service. Motivated, self-starter, who demonstrates true leadership capabilities while able to work in concert as a team player. Values the reputation of a good character, recognizes the importance of integrity, and the benefits of open communications. Instinctive planner who will insist on competence and targeted performance, respecting the need for clear expectations and appropriate financial and performance control measures. Understands the value of training and knows how to balance expectations and affirmation. Profit oriented with clear understanding of the need for "management controls" that are visible and respected by all. Effective communication abilities both verbal and written. Operations Management * Human Resources Management. * Managerial Accounting * Call Center Management * Financial Services * Credit Services * Portfolio Management * Project Management * Team Leadership * Telecommunications * Financial Reporting * Project Management * Performance Management * Project Risk Management * Workforce Management Forecasting * Process Implementation * Quality Control * Staff Development * Staffing and Recruiting
Taleo, Oracle, GeneSysis and TSYS.
*Familiar with Excel, Word, Access, PowerPoint, Project, Office Free, & Outlook.
Senior Collections Administrator November 2014 to CurrentTrident Asset Management - Dunwoody, GA.
Contact clients, make account adjustments, handle small balance write off, customer reconciliations and processing credit memos.
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Accountable for reducing delinquency for assigned accounts.
Key Achievements: Specialize in high balance return checks Verification of high balance debts with corporate accounts Negotiate settlement offers that maximize company revenue Process EOSC disputes Handle FCCRA complaints and issues Provide Verification of Debt upon request
Research/ Order Processor January 2013 to September 2013 Com-cast Contractor - Smyrna , GA
Lead the company wide accounting activities and maintained the chart of accounts and general ledger throughout the accounting cycle.
Trained, managed, and reviewed the work of 4 staff.
Accountable for insuring accurate journal entries, posting, adjustments, and reviewed the work of the accounting staff (including, cash reconciliations, trust account statement reconciliations, check runs, cost accounting, accounts receivable transactions, fixed asset, payroll, accounts payable transactions, debt activity, cash management, recording of revenue and expenses, and the like).
Key Achievements: Researched multiple systems to assure the flow of orders for technician installation.
Processed the porting of phone numbers from other carriers to Com-cast.
Processed daily excel files for review and research of technical issues when orders could not be completed.
Located discrepancies that cause issues in the billing systems.
Masterminded and implemented A/R collection call center operating Methods & Procedures.
Team Lead/ HR Recruiter July 2009 to April 2012Alorica - Kennesaw, GA
Conducted moderately complex customer billing and usage analysis for potential errors and disputes.
Responsible for talent acquisition, job fair conduction, recruiting and talent management processes.
Delivered presentations to senior management all accepted or rejected proposals.
Key Achievements: Supervised up to 40 agents on several offline processes.
Managed the date entry team with responsibilities for keying account information with accuracy.
Created a team of auditors for the department's process improvement.
Worked closely with Verizon wireless to assure manual account credits and debits were completed accurately.
Monitored calls for agents for quality assurance and compliance.
Provided performance feedback to agents through weekly coaching sessions.
Conducted daily team huddles and morale booster sessions Implemented customer retaining decisions regarding tower acquisitions utilizing call user frequency segmentation.
B.S : Business Administration, 2016University of Phoenix
Associate of Science : Education, 2016Georgia Perimeter - Online Distance Learning, GA
Certified in basic concepts of Human Resources - Cornell University Online, 2007