Senior Collection Specialist Resume Example Superlative RM

SENIOR COLLECTION SPECIALIST

Professional Summary

Detailed Collection Specialist bringing over 10 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies. Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 8 years of billing and management-related experience.

Skills

Persuasion techniques
Staff management or new hire training
Regulatory compliance
Accurate payment processing
Aging reports analysis
A/P and A/R expertise
Team Supervision
Collection Law Compliance
MS Office

Problem resolution
Exceptional written and verbal communication skills
Team management and Team Building
Relationship development
Customer Escalation Point
Staff Coaching
Customer service expert
Demonstrate Leadership by being of service

Work History

Senior Collection Specialist, 02/2020 to Current
Superlative RM – Elk Grove, CA

Achieved performance goals on consistent basis
Contact customers via phone, mail and/or email to establish cause of delinquency and negotiate resolutions
Used skip tracing and other techniques to locate debtors
Set up drafts and processed immediate payments after conducting thorough research and analysis of account
Resolved conflicts and negotiated mutually beneficial agreements between parties
Accept payments for delinquent credit cards, loans, and medical bills then discuss remaining balance with customers to take accounts to zero
Contact clients with past due accounts to formulate payment plans and discuss restructuring options
Made over 100 contacts per day to meet high volume demands of busy group

Default Prevention Manager/ Sr. Collector, 07/2014 to 11/2019
Education Credit Management Corporation – Sacramento, CA

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
Counseled debtors on payment options and arranged installment agreements
Trained new team members on scripts, company services and performance strategies and provided mentoring
Achieved performance goals on consistent basis
Used skip tracing and other techniques to locate debtors
Provided complete meeting support, including materials preparation and notes or minute taking.
Completed bi-weekly payroll for 16 employees.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Managed 16-employees in collections call center office, supervising workers and enhancing productivity and efficiency.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Recruited, hired, trained and supervised staff of 16 employees and implemented mentoring program that offered positive employee engagement.

Front Office Supervisor, 12/2013 to 07/2014
Pacific Services – Sacramento, CA

Conducted interviews to hire exceptional call center representatives
Accurately assess clients' financial condition by conducting thorough inquiries to structure workable repayment plans
Kept financial records accurate, current and compliant by monitoring records and addressing variances
Assessed personnel performance and implemented incentives and team-building events to boost morale for team of 15 members
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Completed bi-weekly payroll for 10 employees.
Supervised and guided new employees on calls and account management and responded quickly to questions, which improved understanding of job responsibilities.

Financial Aid Advisor, 01/2010 to 01/2011
Resolve Group – Sacramento, CA

Processed federal financial aid verifications per Dept of Education guidelines
Monitored financial aid award notices
Reviewed initial financial aid applications for accuracy and compliance with reporting standards
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
Provided financial aid counseling to enrolled and prospective students
Accepted and processed account payments, over 50 payments per day

Education

Associate of Science: Stenography, 2020
Bryan University - Sacramento, CA

Resume Overview

Companies Worked For:

Superlative RM
Education Credit Management Corporation
Pacific Services
Resolve Group

School Attended

Bryan University

Job Titles Held:

Senior Collection Specialist
Default Prevention Manager/ Sr. Collector
Front Office Supervisor
Financial Aid Advisor

Degrees

Associate of Science : Stenography , 2020

Senior Collection Specialist Resume Example

Resume Score: 80%

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