Senior Collection Specialist Resume Example
Love this resume?Build Your Own Now
SENIOR COLLECTION SPECIALIST
Professional Summary
Detailed Collection Specialist bringing over 10 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies. Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 8 years of billing and management-related experience.
Skills
|
|
Work History
Senior Collection Specialist, 02/2020 to Current
Siemens Corporation – Crescent City , CA
Siemens Corporation – Crescent City , CA
- Achieved performance goals on consistent basis
- Contact customers via phone, mail and/or email to establish cause of delinquency and negotiate resolutions
- Used skip tracing and other techniques to locate debtors
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Accept payments for delinquent credit cards, loans, and medical bills then discuss remaining balance with customers to take accounts to zero
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options
- Made over 100 contacts per day to meet high volume demands of busy group
Default Prevention Manager/ Sr. Collector, 07/2014 to 11/2019
Ols Hotels & Resorts – Jackson , WY
Ols Hotels & Resorts – Jackson , WY
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Counseled debtors on payment options and arranged installment agreements
- Trained new team members on scripts, company services and performance strategies and provided mentoring
- Achieved performance goals on consistent basis
- Used skip tracing and other techniques to locate debtors
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Completed bi-weekly payroll for 16 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed 16-employees in collections call center office, supervising workers and enhancing productivity and efficiency.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Recruited, hired, trained and supervised staff of 16 employees and implemented mentoring program that offered positive employee engagement.
Front Office Supervisor, 12/2013 to 07/2014
Concorde Career Institute – Aurora , CO
Concorde Career Institute – Aurora , CO
- Conducted interviews to hire exceptional call center representatives
- Accurately assess clients' financial condition by conducting thorough inquiries to structure workable repayment plans
- Kept financial records accurate, current and compliant by monitoring records and addressing variances
- Assessed personnel performance and implemented incentives and team-building events to boost morale for team of 15 members
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Completed bi-weekly payroll for 10 employees.
- Supervised and guided new employees on calls and account management and responded quickly to questions, which improved understanding of job responsibilities.
Financial Aid Advisor, 01/2010 to 01/2011
Resolve Group – City , STATE
Resolve Group – City , STATE
- Processed federal financial aid verifications per Dept of Education guidelines
- Monitored financial aid award notices
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Provided financial aid counseling to enrolled and prospective students
- Accepted and processed account payments, over 50 payments per day
Education
Associate of Science: Stenography, 2020
Bryan University - City
Bryan University - City
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
Resume Overview
School Attended
- Bryan University
Job Titles Held:
- Senior Collection Specialist
- Default Prevention Manager/ Sr. Collector
- Front Office Supervisor
- Financial Aid Advisor
Degrees
- Associate of Science : Stenography , 2020
Similar Resumes
