Senior Co Manager Resume Example Bojangles'

SENIOR CO MANAGER

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Shift coverage
Computer literate
Performance evaluation conduction

Effective communication skills
Collaborative manager
Manager coaching and training

Experience

Senior Co Manager|Bojangles' - Goldsboro, NC|07/2017 - Current

Achieved cost-savings by developing functional solutions to food cost and labor cost problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including oversite of crews working and over all operations of store.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.

Senior Co. Manager|Bojangles' - Wilson, NC|01/2010 - 11/2015

Achieved cost-savings by developing functional solutions to food cost and labor cost problems.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including oversite of crews working and over all store operations.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.

Animal Caretaker|Johnston Animal Hospital - Smithfield, NC|01/2009 - 12/2009

Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Washed, groomed and trimmed each animal to enhance coat health.
Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
Maintained clean and orderly play yards, kennels and cages.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
Monitored up to 10 animals per 48 hours during after-hours shifts on weekends.
Promoted optimal nutrition and hydration health by feeding and watering every animal on regular schedule.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Collected and documented animal information such as weight, size, physical condition and food intake.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.

General Manager|Wendy's International LLC - Raleigh, NC|01/1993 - 07/2008

Streamlined operational efficiencies by coordinating staff development and succession planning.
Encouraged, trained and disciplined employees to maximize performance.
Designed sales and service strategies to improve revenue and retention.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Managed scheduling for 55 employees to ensure optimal productivity.
Consistently complied with company policies and government regulations.
Improved efficiency 60% through supervising daily staff assignments and tasks, including hours worked by daily staff and multiple staff assigned to different task.
Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
Improved training development process by mentoring and onboarding more than 50 employees.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Tracked weekly sales to develop senior leadership reports for business development planning.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Analyzed product costs, schedules, food cost and labor cost to drive business decisions.
Managed all operations, including hiring, coaching and mentoring team of 4 sales representatives.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Oversaw 55 staff by training, mentoring, working with and supervising.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Motivated and led team members to work together to achieve targets.

Education and Training

Richlands High School||Richlands, NC|06/1981High School Diploma

Resume Overview

Companies Worked For:

Bojangles'
Johnston Animal Hospital
Wendy's International LLC

School Attended

Richlands High School

Job Titles Held:

Senior Co Manager
Senior Co. Manager
Animal Caretaker
General Manager

Degrees

High School Diploma

Senior Co Manager Resume Example

Resume Score: 80%

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