senior clinical manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Patient-focused Registered Nurse experienced with providing results driven leadership in today's ever changing world of health care. Certified in Care Management (CMC) providing quality care through evidence-based models of practice.

Core Qualifications
  • Staff development
  • Operations management
  • Critical Thinking
  • Team Building
  • Highly motivated
  • Cross-functional team management
  • Accountability
  • Committed to Quality Improvement
2013 to Current Senior Clinical Manager Mary's Center | Silver Spring, MD,
  • Provides support to the interdisciplinary team including Senior Directors, Directors, Team Managers, and other Interdisciplinary Team Care Members.
  • Ensure staff members' full integration into their role through initial hiring, ongoing supervision and continuing education.
  • Oversees Care Teams that include RN and LMSW Care Managers as well as ancillary staff
  • Act as an expert resource to Care Teams related to policy, work flows, guidelines, clinical issues, problem resolution, complaint resolution and other clinical or service related issues.
  • Work with Regional Directors, Social Workers, Team Managers and Health Plan to provide leadership and expertise in the development of specific educational, training and orientation needs/modules of all level of staff within the region.
  • Complete chart reviews and field visit evaluations to ensure compliance with agency policy and improve quality initiatives.
  • Participate in the QAPI Program to determine opportunities for improvement and support for continued PI Projects.
  • Lead a team of six full-time employees while maintaining relationships with seven different congregations and three ALP's
09/2012 to 2013 Clinical Manager Elara Caring | Shawnee, KS,
  • Provide direct supervision and management support to all Care Team staff members to ensure evidenced based decisions with critical thinking skills are completed for each member's condition and changes in that condition.
  • Ensures documentation of issues is complete and maintained in the member's health record.
  • Model's effective clinical skills, appropriate critical thinking skills and appropriate care decisions to assist staff to develop either own competency.
  • Provide effective systems and protocols to ensure compliance with care management policies for assigned teams to enhance coordination with other service providers.
  • Coordinates the daily Team meetings to assure that member issues are addressed timely.
  • Ensure process flow is accomplished for paperwork and/or data entry is completed in a timely manner
  • Assumes responsibility that appropriate advance preparation is completed to support efficient work flow practices.
  • Manage day to day problems related to member care and serve delivery by providers for assigned teams.
  • Ensures effective management of personnel and material resources to include performance appraisals are completed, meeting regulatory requirements related to orientation, in-services, and performance improvement for assigned team.
  • Oversee compliance with Care Planning for assigned teams Participate in the QAPI Program to determine opportunities for improvement and support for continued PI Projects
  • Provide Administrative on-call coverage on a rotating basis
  • Facilitate and coordinate with other suppliers and vendors as necessary.
08/2011 to 09/2012 Assistant Director of Nursing/Care Manager CLASSIC RESIDENCE | City, STATE,
  • Responsible for all aspects of managing care and services provided in the assisted living, memory support and skilled nursing area.
  • Supervised the nursing staff and assisted the Director of Nursing with clinical, financial, human resource and quality assurance/performance improvement activities
  • Served as a resource for the entire community regarding residents' cognitive and functional ability as it relates to living in the community.
  • Responsible for interviewing, hiring, training, scheduling, supervising, evaluating, disciplining and terminating employees according to company policies and procedures.
  • Sustained quality assessment/performance improvement programs.
  • Ensured all clinical and technical aspects of care is performed in accordance with established policies, protocols, standards of care and practice, regulatory mandates and within limits of the respective Nurse Practice Act.
  • Maintained gerontology nursing competencies and increases personal growth and development through formal and informal education programs.
  • Managed practice so it is consistent with current standards promulgated by the company and appropriate local, state and federal regulatory bodies.
  • Identified reports and assisted to correct deviations from safe practice.
  • Adheres to polices and guidelines of regulatory agencies (i.e.
  • OSHA).
  • Participated in resident and family education and counseling.
  • Ensured the Director of Nursing, Director of Assisted living or Director of Personal Care where applicable and the physician were notified of resident change of condition.
  • Provided case management of residents in the care venue.
  • Responsible for protecting and advocating for resident rights.
  • Participated in the Resident Evaluation Committee.
  • Assisted in maintaining the operating budget for resident care functions.
  • Facilitated teamwork within resident care and ancillary staff to promote effective care delivery.
  • Assisted the company in obtaining their first clean DOH survey.
08/2005 to 08/2011 Clinical Nurse I/Charge Nurse /Transplant RN/Surgical Step-down Unit NEW YORK PRESBYERIAN HOSPITAL - COLUMBIA | City, STATE,
  • Collaborated with medical/surgical teams to provide the highest quality health care for transplant candidates and donors.
  • Assessed medical, emotional, social, educational and spiritual needs of of transplant candidates.
  • Assessed community supports to ensure planning for safe discharge
  • Co-facilitated adolescent support group to help identify difficulties in living with illness, develop coping mechanisms and provide education regarding medical treatment, disease management and medical compliance
  • Impeccable critical thinking skills established, along with a vast knowledge of clinical skills such as cardiac monitoring, NG tubes, supplemental nutrition, complete tracheotomy care, vent management, PCA and epidural, heparin and insulin drips , sterile dressing changes, IV insertion, central line maintenance, all surgical drains.
  • Organized and assisted during respiratory and cardiac arrests.
  • Oriented and was a resource for new nurses.
  • Attended bed flow meetings to daily to ensure adequate outflow from the emergency room, PACU and ICU's.
  • Preformed all Charge Nurse duties.
Expected in 2005 to to Bachelor of Science | Nursing College of New Rochelle, , GPA: Member of SIGMA THETA TAU, International Honor Society of Nursing. Dean's List: 2003-2005
Nursing Member of SIGMA THETA TAU, International Honor Society of Nursing. Dean's List: 2003-2005
Expected in to to Registered Nurse, New York, 2005 CERTIFICATION: Care Manager, Certified National Academy of Care Managers, 2015 | , , GPA:
Professional Affiliations
ESAAL: Empire State of Assisted Living Association NADONA: National Association of Directors of Nursing in Long Term Care AALNA: American Assisted Living Nurses Association NACCM: National Academy of Certified Care Managers

Registered Nurse in the State of New York, License number 564


  • Supports a Positive Team Environment
  • Effective Problem Solving Skills
  • Identifying Workable Solutions
  • Builds strong work relationships through effective interactions
  • Places customer needs and expectations at the center of all actions
  • Demonstrates a high level of respect for others and alternative views

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Resume Overview

School Attended

  • College of New Rochelle

Job Titles Held:

  • Senior Clinical Manager
  • Clinical Manager
  • Assistant Director of Nursing/Care Manager
  • Clinical Nurse I/Charge Nurse /Transplant RN/Surgical Step-down Unit


  • Bachelor of Science
  • Registered Nurse, New York, 2005 CERTIFICATION: Care Manager, Certified National Academy of Care Managers, 2015

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