senior clinic operations representative resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivated Healthcare Administrator with 4 years overseeing employees in collaboration with organization leaders. Seasoned professional working with various departments to drive smooth operations. Tactful when guiding and communicating with staff to maintain upbeat atmosphere and peak performance.
Education
Laurel High SchoolLaurel, MDExpected in 05/2017 ā āHigh School Diploma : - GPA:
Skills
Dependable and Responsible
Problem-Solving
Active Listening
Training and Development
Experience
Common Spirit - Senior Clinic Operations Representative Lynnwood, WA, 01/2023 - Current
Provide input to manager about registration errors for ongoing training purposes: Monitor & correct
registration errors
Conduct travel arrangements for research & global patients
Demonstrate active listening & effective communication skills
Act as a liaison between doctors & patients
Organize important documentation
Monitor QA reports to identify training needs & ensure standards are met
Provide expertise to peers throughout the institution: Train & mentor staff
Conduct training sessions & Provide work flow guidance
Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.)
to verify that systems are in synch
Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to
scheduled appointment in a professional & courteous manner
Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/
unscheduled appointments
Schedule procedures for Hematology & Oncology patients
Understanding of revenue cycle within a healthcare system
Support all administrative desk staff with any escalated issues
Troubleshoot system errors & provide guidance for downtime procedures
Using proper ICD-10 codes in alignment with CPT codes for billing purposes.
Astera Credit Union - Lead Medical Front Desk Coordinator Dewitt, MI, 06/2020 - 01/2023
Managed general office duties such as answering multiple telephone lines, completing insurance &
scheduling appointments
Ensured daily medical records are pulled and organized correctly
Fill out FMLA paperwork for post op patients
Work closely with Practice manager
Train new administrative employees
Demonstrated ability to organize and lead a front office area
Using accurate ICD-10 & CPT coding
Processed financial information and transactions for medical billing
Monitoring office supplies for supply orders
Scheduling new patient & post operative appointments
Collect Copays, deductibles & coinsurance
Verified pharmacy and prescription information to fill patient prescriptions in a timely manner per
doctors order
Create radiology or lab orders per doctors orders
Explaining procedures to patients
Escort patients to exam rooms upon arrival, applying time management skills to adhere to daily
schedule
Use EClinicalWorks EMR
Forever Fit Physical Therapy & Wellness - Physical Therapy Technician City, STATE, 10/2019 - 06/2020
Responsible for patient preparation including modalities (heat, ice & E-stim pads) exercise equipment,
and monitoring
Handles patient appointment and scheduling, and billing and insurance information to maintain current
and accurate information
Maintains cleanliness of therapeutic equipment as outlined in equipment cleaning logs
Assisted in documenting patient progress toward identified objectives
Shadowed physical therapists, assisted patients with routine treatment and exercise, and maintained
the rehabilitation area
Assisted in physical therapy treatments by directing patients and instructing on interventions
Provided patient care under direct supervision of physical therapists and fostered relationships with
all patients
Instruct, Observe, and Assist patients with rehabilitation treatment routines/regiments under direct
supervision of a licensed physical therapist.
NASA Federal Credit Union - Member Service Representative City, STATE, 10/2017 - 10/2019
Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments,
and selling cashierās checks
Balancing currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions
using computers, calculators, or adding machines
Accurately maintained records of each transaction and ensured all documentation and paperwork was
in place and within compliance
Helped customers open and close checking accounts, credit cards, savings accounts, & personal loans
Issued travelerās checks, cashierās checks, money orders, and other financial options
Examining checks for endorsements and to verify other information such as dates, bank names,
identification of the persons receiving payments and the legality of the documents
Refer members to inhouse financial experts, as needed
Perform administrative duties (e.g
Entering data into banking software)
Present financial products and services to existing and prospective customers.
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