Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Forward-thinking professional confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

  • Coaching and mentoring
  • Project management
  • Customer relationships
  • Friendly, positive attitude
  • Customer retention
  • Client liaison and advocacy
  • Microsoft Office proficient
  • Project development and lifecycle
01/2019 to 06/2020
Senior Client Success Manager Pega (Pegasystems Inc.) SC, State,
  • Met with clients to ascertain needs and develop plans which address current and long-term goals.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
  • Improved client relationships and education, exceeding annual revenue expectations by 37%.
  • Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Determined cross-selling or up-selling opportunities and provided sales team with insight to facilitate increased or new business.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
  • Established project budgets and tracked expenditures.
  • Converted existing business objectives into specific measurable, time-based goals and realistic action plans.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
09/2014 to 01/2019
Pricing Stratagist Hueit, LLC City, STATE,
  • Worked as part of 4-person team to develop innovative branded marketing collateral for use by sales team.
  • Worked closely with company owner to assess profit margins and adjust items and categories resulting in increased revenue (Y2: +18%, Y3: +26%, Y4: 34%).
  • Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Assessed consumer needs and buying habits to identify potential markets and product demand variables.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Helped define project roles and responsibilities, deliverables and timelines by working closely with stakeholders.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
12/2008 to 08/2014
Co-Founder / Chief Operations Officer Wilkes Photography City, STATE,
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Monitored outcome measures, program outcomes, and performance improvement.
  • Prepared financial reports, including budgeting, profit and loss, and legal analysis.
  • Utilized effective communication and active listening to meet customer service standards.
  • Orchestrated short and long range strategic plans to direct financial progress of business.
  • Increased customer satisfaction and streamlined business processes and procedures.
  • Achieved 90% client satisfaction rate throughout range of services offered.
Education and Training
Expected in 11/2021
Bachelor of Science: Business / IT Management
Western Governors University - Salt Lake City, UT
  • Relevant coursework in Business Communication, Data Management, Project Management, Information Systems Management, Network and Security, and Spreadsheets,

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School Attended

  • Western Governors University

Job Titles Held:

  • Senior Client Success Manager
  • Pricing Stratagist
  • Co-Founder / Chief Operations Officer


  • Bachelor of Science

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