Forward-thinking professional confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Met with clients to ascertain needs and develop plans which address current and long-term goals.
Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Improved client relationships and education, exceeding annual revenue expectations by 37%.
Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Determined cross-selling or up-selling opportunities and provided sales team with insight to facilitate increased or new business.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
Established project budgets and tracked expenditures.
Converted existing business objectives into specific measurable, time-based goals and realistic action plans.
Brought projects in on-time and in accordance with budget and quality standards.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
09/2014 to 01/2019
Pricing StratagistHueit, LLC – City, STATE,
Worked as part of 4-person team to develop innovative branded marketing collateral for use by sales team.
Worked closely with company owner to assess profit margins and adjust items and categories resulting in increased revenue (Y2: +18%, Y3: +26%, Y4: 34%).
Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Assessed consumer needs and buying habits to identify potential markets and product demand variables.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Helped define project roles and responsibilities, deliverables and timelines by working closely with stakeholders.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
12/2008 to 08/2014
Co-Founder / Chief Operations OfficerWilkes Photography – City, STATE,
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Monitored outcome measures, program outcomes, and performance improvement.
Prepared financial reports, including budgeting, profit and loss, and legal analysis.
Utilized effective communication and active listening to meet customer service standards.
Orchestrated short and long range strategic plans to direct financial progress of business.
Increased customer satisfaction and streamlined business processes and procedures.
Achieved 90% client satisfaction rate throughout range of services offered.
Education and Training
Expected in 11/2021
Bachelor of Science: Business / IT Management Western Governors University - Salt Lake City, UT GPA:
Relevant coursework in Business Communication, Data Management, Project Management, Information Systems Management, Network and Security, and Spreadsheets,
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