Accomplished Public Relations Professional and Client Success Manager with intermediate understanding of clients needs and business needs, public perception, and media practices. Assists companies and high-profile individuals control narrative with strategic communications approaches. Persuasive, articulate relationship-builder. Organized and motivated member of any team. Over 10+ years of client relations and service experience. Seeking a challenging mid-level opportunity to expand personal growth all while facilitating company growth. Personable and dedicated professional with extensive experience in multiple mediums. Extensive client management in the healthcare & medical technology products and solutions. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Strong analytical, deductive reasoning and listening skills
Process product complaints including but not limited to customer communication via E-Mail or phone calls
Interact with Heath Care Workers, consumers, public, and other professionals regarding their quality concerns
Established and effectively maintained productive customer relationships.
Performed necessary troubleshooting to determine source of client reported issue.
Escalated complex cases to appropriate team members for timely resolution.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Referred unresolved customer grievances to designated departments for further investigation.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Mentored junior team members and managed employee relationships.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Increased customer satisfaction ratings 36% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Promoted available products and services to customers during service, account management and order calls.
Provided top quality control and eliminated downtime to maximize revenue.
Directed 6 enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
Collaborated with cross-functional teams to establish customer success programs.
Drove customer escalations to resolution by engaging directly with clients.
Social Media Manager, 08/2021 - 07/2022 Bloomin' Brands, Inc. – Garland, TX,
Directed social media and digital marketing strategies and promote brand building for guest retention and revenue-focused activities
Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms
Managed multiple media platforms to create high-quality web content to best portray company’s personality, from the idea phase to publishing, making sure it falls in line with the employees’ unique voices and brand guidelines On my free time, I purchased & decorated for customer festive experience.
Built and updated crisis communication plans to handle diverse situations.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Facilitated consumer relations or relationships between managers and employees or different branch offices.
Observed and reported on social, economic and political trends that affect employers.
Created and optimized promotional publications and related materials.
Managed team personnel, budget and schedule to handle demanding PR requirements.
Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Evaluated advertising and promotion programs for compatibility with public relations efforts.
Created social media strategies to increase sales and brand awareness across multiple platforms.
Liaised with senior leadership to concept and pitch strategic social campaigns and content plans.
Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
Utilized Twitter and Facebook to promote products, services and content.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Tracked social media metrics to determine audience growth rate, volume and reach.
Broadcast Producer, 01/2020 - 08/2021 Salesforce.Com, Inc. – Pittsburgh, PA,
Conducted meetings to discuss production progress and attain production objectives.
Reviewed post production media for needed changes and enhancements, upon feedback from Mr. Carlson and key Production executives
Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
Working directly with Mr. Carlson, reviewed and analyzed previous live broadcast and provided analytics to all Senior Production staff and Fox Executives
Analyzed client requests to determine and locate needed information.
Delivered client-focused special services for corporate clients or programs for special groups.
Reviewed and evaluated materials using book reviews and audio-visual and electronic resources.
Provided input about media and assets to departmental committees.
Created policies or procedures for archiving and filing digital and physical collateral.
Scheduled interviews with guests and assigned stories to news reporters to optimize coverage and meet deadlines.
Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping projects on schedule.
Consulted with writers, producers or actors about script changes or workshop scripts.
Established pace of programs and sequences of scenes according to time requirements and cast and set accessibility.
Cut and edited raw videos through Ardome and iNews to create VO clips for topic-related segments.
Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
Media Production Specialist, 12/2018 - 01/2020 Assurant – Hazlet, NJ,
Read and analyzed articles in correspondence to assigned topics for all morning segment
Working directly with the anchors, reviewed last minute script changes and objectively placed news stories and topics in strategic spots for maximum coverage
Reviewed all segment clips and edited and updated sound clips, high points and other media related aspects, for proper and accurate insertion with multiple social media platforms, including Fox & Friends First, Facebook and Twitter
Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
Inventoried digital assets, materials or printers.
Remained alert, active and ready to respond to requests using variety of available resources.
Delivered client-focused special services for corporate clients or programs for special groups.
Provided input about media and assets to departmental committees.
Created policies or procedures for archiving and filing digital and physical collateral.
Set up, adjusted and operated audio-visual equipment, cameras, or film and slide projectors for meetings, events and video conferences.
Analyzed and troubleshot problems with audio-visual or digital photo equipment.
Developed and maintained information databases, web pages and software.
Education and Training
Bachelor of Arts: TV/Broadcasting, Spanish Minor, Expected in - Seton Hall University | College of Communications and the Arts - , GPA: GPA: 3.32, Visual and Sound Media, Dean’s List Qualifier
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School Attended
Seton Hall University | College of Communications and the Arts
