senior client services coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Proven ability to work in a fast-paced office environment and make sound judgments in the absence of management. Able to multi-task. Service-oriented and able to work independently. Strong organizational, analytical and problem-solving skills. Superior written and verbal communication skills.
Highlights
Microsoft Word, Excel, Outlook, Powerpoint, CRM. Able to understand and evaluate processes and make recommendations.
Fluent Spanish speaker. Excellent time management skills; able to type 60 wpm. Works well under pressure and time constraints.
Accomplishments
Experience
10/2012 to 08/2014Senior Client Services CoordinatorColliers International | , ,
Primary contact for service accounts, managed all client service requests, answered phones, responded to customer emails, processed service requests in database, and decreased customer service complaints.
Prepared client Maintenance Contracts, Addendums, assisted with RFP materials, negotiated contract terms, and delivered to clients.
Communicated with internal departments, clients and outside vendors on a regular basis.
Procurement duties including purchasing of maintenance equipment, plant material, irrigation parts, chemicals and office supplies from approved vendors.
Reconciled and coded all invoices by district, researched and resolved billing discrepancies, prepared all invoices for payment.
Slashed purchasing expenditures by 25%; kept inventory of supplies and all office equipment, and ensured they were in working order.
Cut processing time of crew member time sheets by 30%, and corrected discrepancies.
Trained new Client Services Coordinators and spearheaded new projects.
Generated Purchase Orders in CRM to track all expenses, received and reconciled goods.
Coordinated meetings and maintained departmental Walk-Thru calendar.
Worked on ad hoc projects and provided administrative assistance to management.
01/2012 to 05/2012Finance Coordinator/Executive AssistantPlanned Parenthood | , ,
Created, analyzed, prepared, and organized numerous financial cost reports of current and upcoming films for various departments, using SAP software.
Developed market research and creative Audio/Visual budget reports, and distributed them regularly to executive teams by deadlines.
Proactively analyzed budgets for discrepancies and made necessary corrections of up to $100K.
Created invoices and journal entries, tracked payments, deposits, wire transfers, and prepared expense reports for uploading into iPayables.
Performed Executive Assistant duties for Executive Vice President as her primary support, including scheduling and organizing meetings, managing her calendar, creating agendas, answering and screening phone calls, creating travel budgets, making travel arrangements, maintaining confidential information.
Worked on special projects as requested by Executive Vice President, Directors, Managers and Financial Analysts on a regular basis.
Acted as liaison between Executive Vice President, Departmental Presidents, CFO, Directors, Managers, Publicists, Financial Analysts and Legal team.
03/2006 to 11/2011Marketing CoordinatorHersha Hospitality Management, Lp | , ,
Responsible for media purchasing, including negotiating contracts for print and online advertising with trade publications and Internet Yellow Pages with a $900K budget.
Maintained campaign budgets and media plan for 23 regional offices, and ordered promotional and marketing materials for them; managed Toll Free 800# phone bank used on all marketing materials.
Assisted Marketing Manager with project management of direct mail marketing campaigns.
Cut trade show exhibition costs by 40%, saving the organization $89K annually.
Managed and executed trade show exhibition logistics; including contracting booth space, travel, furnishings, advertising materials, pre and post show variable data mailings, shipments, etc.
Communicated with internal departments, outside vendors, freight companies and management to coordinate the shipment of the trade show booth and promotional materials.
Supported Marketing Director in all aspects of campaign reporting and analysis.
Worked directly with web analytic vendors to implement SEO best practices.
Prepared reports and conducted data analysis for recommendations on new advertising opportunities.
Identified new advertising opportunities, contributed to improvements in project management methodologies and processes.
Was the editor of the employee newsletter, distributed monthly to all 1,200 employees.
Worked independently to monitor project statuses and ensure information was being communicated to advertising partners and outside vendors/agencies, in order to meet campaign and advertising deadlines.
Developed promotional materials including gifts for tradeshow giveaways, sales blitzes, sponsorships and special events, and collateral for direct mail and one-sheets for Sales.
Worked closely with 3rd party agency to review and edit marketing materials, monitored project status and communicated changes with vendors.
10/2003 to 09/2005Sales CoordinatorNBC Universal Travel Industry - USA, Canada & AAA | , ,
Assisted Domestic Sales Manager and AAA/CAA Sales Manager to generate client contracts, processed massive mailings, fulfilled and printed collateral requests, updated client database, and routed creative materials for approvals.
Worked closely with Creative department in the creation of ads for trade publications, as well as artwork for collateral; spear-headed the creation and distribution of the sales kits for the Sales and Public Relations departments.
Acted as liaison between various departments such as Operations, Finance, Marketing and external third party vendors.
Education
Expected in 2004 to to Bachelor of Science | Business ManagementCalifornia State University, Northridge, CAGPA: Business Management
Expected in 2001 to to Associate of Arts | EconomicsLos Angeles Valley College, Valley Glen, CAGPA: Economics Miscellaneous Various Excel classes and personal development courses, Constant Contact course, provided by Universal Studios Hollywood and National Construction Rentals.
Skills
administrative, ad, ads, advertising, agency, Audio, billing, budgets, budget, Contracts, CRM, Client, clients, customer service, data analysis, database, direct mail, edit, editor, special events, Finance, Financial, inventory, Legal, logistics, Director, managing, market research, marketing, marketing materials, materials, meetings, Excel, office, Outlook, Powerpoint, Microsoft Word, negotiating, newsletter, office equipment, organizing, processes, Procurement, project management, promotional materials, Public Relations, speaker, publications, purchasing, reporting, RFP, Sales, Sales Manager, SAP, scheduling, Fluent Spanish, phones, phone, time management, travel arrangements, type 60 wpm
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