Senior Client Relationship Manager resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly-driven Client Relationship Manager with strong background in meeting customer service, sales and business development objectives. Astute professional versed in advising clients on human capital strategy and solutions. Demonstrated team player and contributor facilitating achievement of corporate goals, client satisfaction and effective sales process management.
Skills
Detail-Oriented
Problem-Solving
Time Management
Opportunities Identification
Internal and External Communications
Team Leadership and Collaboration
Business Development
Cross-Selling and Up-Selling
Interdepartmental Collaboration
Verbal and Written Communication
Decision Making
Customer Service
Relationship Building and Management
Education and Training
Clemson UniversityClemson, SCExpected in 12/2015 ā āBachelor of Science:Psychology - GPA:
Salem High SchoolSalem, MAExpected in 06/2010 ā āHigh School Diploma: - GPA:
Experience
Fidelity National Information Services - Senior Client Relationship Manager Omaha, NE, 11/2018 - Current
Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Coached, developed and motivated team to achieve revenue goals.
Enhanced sales volume through skilled support to both new and inactive customers.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Addressed inquiries from clients and department team members.
Met with clients to ascertain needs and develop plans which address current and long-term goals.
Supported sales team members to drive growth and development.
Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Dana-Farber Cancer Institute - Retail Associate Milford, MA, 11/2017 - 10/2018
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Used product knowledge to suggest items to match client needs.
Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Cross-sold products to boost overall sales purchases.
Assisted customers by phone regarding store operations, products, promotions and orders.
Followed loss prevention strategies, minimizing theft.
Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
Pocatello/Chubbuck School District 25 - Waitress Staff Pocatello, ID, 05/2012 - 10/2018
Presented menus and answered questions regarding items.
Relayed orders to service bar and kitchen via point-of-sale register system.
Prepared checks, itemizing total meal costs and taxes.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Presented food and beverages to guests at tables.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Salem Public Schools - Paraprofessional City, STATE, 03/2016 - 06/2017
Prepared instructional materials for specific classroom activities tailored to support student needs.
Supplied one-on-one attention to each student during group activities.
Customized small group and individual classroom activities based on differentiated learning needs.
Assisted children at stations during small-group learning periods.
Distributed pencils, paper, textbooks and workbooks to students.
Communicated confidential details about student behavior and performance with parents and authorized parties.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Monitored computer usage and assisted students with hardware and software issues.
Observed students to help teachers identify potential learning blocks and opportunities for support.
Applied positive reinforcement to redirect negative behaviors.
Accomplishments
Promoted from Client Relation Manager to Client Relation Sr Manager, in less than 12-months.
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