Senior Client Relationship Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talent Acquisition Lead versed in the strategic planning and execution of recruiting efforts. Collaborates well with human resources staff and hiring managers at all levels. Motivated Recruiter with more than 15 years of experience in interviewing, candidate generation, screening resumes, sourcing and prospecting. Committed to client service and creative recruitment strategies. Successfully identifies top industry talent.

Work History
10/2010 to Current
Senior Client Relationship Manager Fidelity National Information Services Saint Petersburg, FL,

ADP RPO is the number one recruitment process outsourcing (RPO) provider. Harnessing the power of unmatched proprietary technology, we lead with innovative, scalable solutions that help clients find, recruit and hire top talent.

  • Lead Talent Acquisition Business Partner, supporting Zimmer Biomet, a leading innovator in the musculoskeletal healthcare market
  • Subject matter expert and point person for a team of 12+ Talent Acquisition Specialists for Zimmer Biomet; provide guidance on processes and sourcing strategies
  • Experience recruiting for all Zimmer Biomet's Business areas, Functions and Locations throughout my tenure, current focus is to acquire top talent for their Hips, Knees & Spine Divisions
  • Recruiting specialties; Engineering, Regulatory Affairs, Clinical Affairs, Marketing, Operations, & Corporate functions
  • Assigned to recruit on 45(+) requisitions on a consistent basis, recruiting at all levels, from entry-level to c-suite executives
  • Currently working with ZB's VP of Talent on their internal TA expansion project
  • Member of the D&I team for ZB, I partner with the Program Manager to consult with the client on diversity and inclusion strategies and best practices, including the areas of diverse talent attraction, employer branding, talent acquisition and recruiting, talent engagement and talent retention
  • Lead the creation of recruiting plans for all open positions
  • Posted positions through approved recruitment channels
  • Networked with industry contacts, association memberships and associates
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community
  • Assisted with company's diversity goals and complying with all corporate policies
  • Developed and facilitated job recruitment fairs
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
  • Promptly corresponded with all applicants and coordinated and conducted interviews
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
  • Screened all applicants based on their qualifications and background
  • SME for Zimmer Biomet's ATS system; Lumesse. On the project team when the client is looking to implement or upgrade systems to improve efficiencies in the application process and Hiring Manager experience

Achievements & Trainings

  • Presidents club winner 2015 (this was the last year Non-sales were eligible for this award)
  • Has remained in the top 1% of my class from 2014-Present
  • Compliance Champion, leading quarterly training sessions company-wide to ensure peers are up to date on latest Compliance legislation in the job markets
  • Mentor & Trainer for all newly hired Talent Acquisition staff
07/2005 to 10/2010
Account Recruiting Manager/Lead Trainer Ashley Furniture Milpitas, CA,

Aerotek Inc. is a leading provider of technical, professional and industrial recruiting and staffing services. Part of Allegis Group Inc., the second largest staffing company in the United States.

  • As an Account Manager & Professional Recruiter, I was responsible for handling a portfolio of accounts where I was required to manage multiple open positions and having a strategic plan on how to fill each position by developing an effective pipeline of talent through creative searches and referrals in which I source, assess, interview and screen candidates for companies
  • Maintained and upheld client relationships with fortune 100 companies throughout Long Island NY
  • Responsible for generating leads and developing relationships with companies to promote staffing services
  • Drive sales through the development and execution of customized marketing strategies pinpointing growth opportunities in untapped markets
  • Managed a portfolio of accounts generating annual revenue of over 1 million dollars
  • Conducted face-to-face meetings and established business relationships with human resources and hiring managers
  • Developed recruitment strategies for each open position in partnership with hiring managers while clearly defining sourcing strategies, expectations, and deadlines
  • Utilized internal resources and market analysis to determine where temporary spend is allocated
  • Directly supervised the training and development of recruiters
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
  • Converted employee status from temporary to permanent
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
  • Networked with industry contacts, association memberships and associates
Professional Recruiter Allegis Group Aerotek, Inc City, STATE,
  • Worked on a full life cycle recruiting basis focusing on positions in the administrative, finance, commercial and technical industry
  • Developed an effective pipeline of talent by executing strategic sourcing techniques to include a variety of resources such as the internet, advertising, internal and external databases, employee referrals, direct sourcing and job fairs
  • Sourcing, assessing, interviewing and influencing the best of class talent for clients
  • Developed behavioral interviewing questions to improve retention and reduce turnover
  • Provided candidates to fortune 100 companies throughout NY on a contingent and permanent basis
  • Responsible for the on boarding process of all new hires
  • Handled all HR related concerns between clients and contract employees

Achievements & Trainings

  • Was ranked as top producing Account Manager in the Northeast Region in 2008 & 2009
  • Was ranked top producing Professional Recruiter in 2007, 2008 & 2009
  • Received Outstanding Achievement Award in 2007, 2008 & 2009 for exceptional performance in the fields of Recruiting & Business Development
  • Nominated by peers and management to be a Recruiter Lead to mentor and train all new hires
  • Aerotek Certified Professional Recruiter
  • Accomplished trainer for the rollout of a national recruitment management system
  • Commitment to professional development in training peers
Expected in 05/2005
Bachelor of Science: Psychology
State University of New York College - Rochester, NY,


The AIRS Certification Program is a professional credentialing program for individuals working within the
Information & Referral sector of human services. I recertify every 24 months to ensure I am trained on the latest sourcing techniques and strategies to identify top talent.

  • Certified Diversity Recruiter (CDR)
  • Certified Social Sourcing Recruiter (CSSR)
  • Professional Recruiter Certification (PRC)
  • Advanced Certified Internet Recruiter (ACIR)
  • Certified Internet Recruiter (CIR)

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Resume Overview

School Attended
  • State University of New York College
Job Titles Held:
  • Senior Client Relationship Manager
  • Account Recruiting Manager/Lead Trainer
  • Professional Recruiter
  • Bachelor of Science