Senior Client Manager Resume Example

Booz Allen Hamilton is a Management and Technology Consulting Firm

Guided or contributed to geographically-dispersed teams delivering strategic planning, business transformation or organizational change management services to 5 different federal customers over 5 years.

• Co-led the Case for Change engagement for an enterprise-wide IT infrastructure stabilization, and modernization effort
• Managed internal Program Management Office (PMO) Task Lead and Liaison responsibilities for 10 workstreams during contract expansion from eight to 50 support staff to maximize institutional knowledge sharing, integrate client processes, minimize disruptions an expedite service delivery
• Led team to assess, design, standup and transition the clients IT Workforce Development and Training Program Management Office
• Designed and validated leadership development program for IT Professionals successfully integrated of Office of Personnel and Management (OPM) leadership competencies into a competency model used by over 750 first line supervisors
• Recognized by internal leadership and client agency leadership for Military Medical Review and Root Cause Analysis

AMG Consulting is an independently owned and operated Organizational Development firm

Counseled small businesses with 10-25 employees on organizational development and strategic initiatives

• Conducted organizational assessment including internal culture and leadership audit. Resulted in implementation a 360 evaluation process, revision of standard operating procedures, and standardization of employee contracts
• Recommended and implemented organizational realignment of existing staff and creation of an interim Director of Programs to provide staff management support during transition
• Conducted a feasibility assessment for entrepreneurs establishing new business alliances. Results were used to drive key decisions and to establish operational efficiencies at start-up

ContexMedicus is a healthcare marketing firm

• Supervised the implementation of quality physician education and healthcare marketing initiatives from inception to closing.
• Supported business operations and process development for the newly established firm.
• Led over 30 respiratory and oncology initiatives budgeted at over $1.65M annually.

Consumer2Patient is a patient and consumer healthcare marketing company.

Served as the primary client point of contact for a start-up organization, managing accounts valued at $750,000.

• The customized grassroots product awareness initiatives resulted in increased disease awareness and enhanced consumer product knowledge levels.
• Worked closely with pharmaceutical product managers to design consumer marketing and patient education programs.
• Supervised project managers and coordinators in the planning and implementation of client projects.
• Directed vendors, agencies and creative teams through the project's lifecycle.