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senior client manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Summary

A strategic solutions-oriented professional passionate about partnering for success. Astute at providing technical assistance to clients as they navigate modifications to their business strategy or capabilities.

Core Qualifications
  • Client Management
  • Change Management
  • Organizational Development
  • Strategy
  • Technical Aptitude
  • Business Acumen
  • Training Delivery
  • Leading Virtual Teams
Education
University of North Carolina at Chapel Hill Chapel Hill, NC Expected in BA : Journalism and Mass Communication - GPA :
Professional Experience
Willis Towers Watson - Senior Client Manager
Houston, TX, 04/2011 - Current

Decision Lens is a SaaS cloud-based portfolio prioritization and optimization solution.

Manage a portfolio of 10 federal and commercial accounts, including two enterprise level accounts valued at over $2M. Contributed to annual business target with 100% account renewal rate in 2015 including $500K in early renewals and over $130K organic account growth

  • Lead professional service delivery team to ensure solution integration, renewal of product license
  • Ttrusted adviser and primary point of contact in the deployment of the Decision Lens solution
  • Build solid working relationships with C-level executives to understand their business drivers and pain points
  • Guide client teams through integrating the Decision Lens methodology into highly visible decision processes and leveraging Decision Lens technology to make billion dollar business investment decisions
  • Promote customer education and knowledge transfer through product demonstrations, on the job training and access to other Decision Lens University curriculum
  • Influence ongoing product develop efforts to increase technology adoption among users by highlighting business user requirements
  • Support internal agile product development ,early phase business user/requirements identification, direct alpha testing, securing customers for UAT
Hawkins Parnell Thackston & Young Llp - Associate
New York, NY, 08/2005 - 03/2011

Booz Allen Hamilton is a Management and Technology Consulting Firm

Guided or contributed to geographically-dispersed teams delivering strategic planning, business transformation or organizational change management services to 5 different federal customers over 5 years.

  • Co-led the Case for Change engagement for an enterprise-wide IT infrastructure stabilization, and modernization effort
  • Managed internal Program Management Office (PMO) Task Lead and Liaison responsibilities for 10 workstreams during contract expansion from eight to 50 support staff to maximize institutional knowledge sharing, integrate client processes, minimize disruptions an expedite service delivery
  • Led team to assess, design, standup and transition the clients IT Workforce Development and Training Program Management Office
  • Designed and validated leadership development program for IT Professionals successfully integrated of Office of Personnel and Management (OPM) leadership competencies into a competency model used by over 750 first line supervisors
  • Recognized by internal leadership and client agency leadership for Military Medical Review and Root Cause Analysis
Advantage Sales And Marketing, Llc - Independent Consultant
Tampa, FL, 01/2004 - 07/2005

AMG Consulting is an independently owned and operated Organizational Development firm

Counseled small businesses with 10-25 employees on organizational development and strategic initiatives

  • Conducted organizational assessment including internal culture and leadership audit. Resulted in implementation a 360 evaluation process, revision of standard operating procedures, and standardization of employee contracts
  • Recommended and implemented organizational realignment of existing staff and creation of an interim Director of Programs to provide staff management support during transition
  • Conducted a feasibility assessment for entrepreneurs establishing new business alliances. Results were used to drive key decisions and to establish operational efficiencies at start-up
Waggener Edstrom - Account Supervisor
Atlanta, GA, 10/1999 - 01/2004

ContexMedicus is a healthcare marketing firm

  • Supervised the implementation of quality physician education and healthcare marketing initiatives from inception to closing.
  • Supported business operations and process development for the newly established firm.
  • Led over 30 respiratory and oncology initiatives budgeted at over $1.65M annually.
Consumer2Patient - Account Director
City, STATE, 04/1998 - 01/1999

Consumer2Patient is a patient and consumer healthcare marketing company.

Served as the primary client point of contact for a start-up organization, managing accounts valued at $750,000.

  • The customized grassroots product awareness initiatives resulted in increased disease awareness and enhanced consumer product knowledge levels.
  • Worked closely with pharmaceutical product managers to design consumer marketing and patient education programs.
  • Supervised project managers and coordinators in the planning and implementation of client projects.
  • Directed vendors, agencies and creative teams through the project's lifecycle.
Affiliations
Skills

advertising, agile, alpha, agency, business operations, C, change management, closing, contracts, Client, clients, delivery, documentation, functional, government, insurance, leadership, leadership development, Director, managing, management consultant, marketing, meetings, access, Office, Modeling, enterprise, oncology, optimization, organizational


development, organizational, Personnel and Management, presentations, process development, processes, process improvement, product


development, profit, Program Management, public relations, quality, QA, scrum, staff


management, staffing, strategic, strategic planning, structured, technical assistance, User Interface

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Resume Overview

School Attended

  • University of North Carolina at Chapel Hill

Job Titles Held:

  • Senior Client Manager
  • Associate
  • Independent Consultant
  • Account Supervisor
  • Account Director

Degrees

  • BA

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