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Senior Clerk Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Senior Clerk offering a year and a half of experience working for the Department of Health. Quality-minded and results-driven team player with an adaptable and creative approach to solving diverse problems. Ready for new professional challenges in a dynamic role with room for advancement.

Skills
  • Record Sorting and Filing
  • Editing and Proofreading
  • Self-Motivated
  • Creative Thinking
  • Data Gathering
  • Verbal and Written Communication
  • Service-Oriented
  • Reliable and Punctual
  • Flexible and Adaptable
  • Problem Solving
  • Attention to Detail
  • Data Entry and 10-Key
  • Prioritization and Time Management
  • Office Supply Management
  • Microsoft Office
  • Multitasking and Prioritization
Education
Broward College Fort Lauderdale, FL Expected in 06/2022 Associate of Arts : Accounting And Business Management - GPA :
Mcarthur High School Hollywood, FL Expected in 06/2017 High School Diploma : - GPA :
Work History
Servco - Senior Clerk
Kaneohe, HI, 03/2020 - Current
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Assisted customers by answering questions and fulfilling requests.
  • Responsible for screening all customers prior to being tested for COVID-19, or prior to being vaccinated.
  • Responsibilities include: Receives, counts, date stamps, sorts, routes and delivers incoming mail to designated departments or individuals daily. Reviews/pre-audits incoming claim forms for accuracy and procedural correctness.
  • Primary translator for non English-speaking patients in need of assistance.
  • Placed supply orders and restocked office items.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Answered questions about the company policies and concerns to support positive customer experiences.
Sykes Enterprises Incorporated - Customer Service Representative
Sumter, SC, 09/2017 - 01/2020
  • Boosted sales revenue by skillfully promoting diverse product options.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Languages
Spanish :
Native or Bilingual
Negotiated :
Skills
  • Record Sorting and Filing
  • Editing and Proofreading
  • Self-Motivated
  • Creative Thinking
  • Data Gathering
  • Verbal and Written Communication
  • Service-Oriented
  • Reliable and Punctual
  • Flexible and Adaptable
  • Problem Solving
  • Attention to Detail
  • Data Entry and 10-Key
  • Prioritization and Time Management
  • Office Supply Management
  • Microsoft Office
  • Multitasking and Prioritization
Work History
Florida Department Of Health - Senior Clerk
Fort Lauderdale, FL 03/2020 - Current
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Assisted customers by answering questions and fulfilling requests.
  • Responsible for screening all customers prior to being tested for COVID-19, or prior to being vaccinated.
  • Responsibilities include: Receives, counts, date stamps, sorts, routes and delivers incoming mail to designated departments or individuals daily. Reviews/pre-audits incoming claim forms for accuracy and procedural correctness.
  • Primary translator for non English-speaking patients in need of assistance.
  • Placed supply orders and restocked office items.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Answered questions about the company policies and concerns to support positive customer experiences.
Target - Customer Service Representative
Hollywood, FL 09/2017 - 01/2020
  • Boosted sales revenue by skillfully promoting diverse product options.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Broward College
  • Mcarthur High School
Job Titles Held:
  • Senior Clerk
  • Customer Service Representative
Degrees
  • Associate of Arts
  • High School Diploma

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