Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Seasoned professional seeking an opportunity of growth. Customer service Departmental Correspondence Administrative duties Desktop publishing Web design Customer Service - Approximately 20+ years of front office experience. - 8 years of experience as front office staff for a large dental practice - Operated a 13-line switchboard, answered and routed calls to staff member. (a staff of approximately 100 people) - Made appointments for WIC clients in the WIP System Departmental Correspondence - Approximately 20+ years in administration and typed an assortment of correspondence using Microsoft word. (Scientific manuscripts, letters, memorandums, newsletters, etc..)
Highlights
  • Business writing
  • Proficient with a variety of programs, photo-shop, Microsoft Excel, Dreamweaver etc..
  • Results-oriented
  • Professional and mature
  • Strong problem solver
  •  Advanced MS Office Suite knowledge
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Meeting planning


Accomplishments
      • Designed pamphlet and flyers for Faculty Practice Dental Clinic to increase patient load.
      • Designed "Botany Newsletter" mailed to alumni and friends of the Botany Department.  The goal of newsletter was increase alumni financial support.
      • Designed pamphlets, flyers, hand-outs, invitations, and posters needed by department - Designed "WIC Tips" a nutritional newsletter with circulation of 10,000 readers.  Goal of this work was to increase nutrition education.
      • Web design: - Minor updates to RDS webpage - Assisted in the design and set up of former Botany Department web page. 
      • Coordinated all department functions for team of 80 employees. Along with participation from entire college.
      • Increased office organization by developing more efficient and productive way of courtesy faculty ordering and receiving parking decals.
      • Successfully planned and executed departmental meetings, lunches and special events for groups of employees.
      • Relevant personal qualities: - Believe that patient satisfaction is priority - Conscientious, dependable, punctual and efficient.
      • Able to prioritize workload and meet deadlines with minimal supervision.
      • Meeting deadlines is an utmost priority.
      • Team player.
      • Stream lining office functions to make run smooth and increase productivity, as well as, documentation of work efforts.
         
    Experience
    03/2015 to Current Senior Clerk Ucla Library | Los Angeles, CA,
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. 
    • Maintained the front desk and reception area in a neat and organized fashion
    • Planned travel arrangements for Professors and staff.
    • Designed electronic file systems and maintained electronic and paper files.
    • Planned meetings and prepared conference rooms.
    • Maintained an up-to-date department organizational chart.
    • Dispersed incoming mail to correct recipients throughout the office.
    • Supplied and tracked distribution of keys to faculty and staff. 
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Facilitated working relationships with building management. 
    • Received and distributed faxes and mail in a timely manner.
    • Received and screened a high volume of internal and external communications, including email and mail.
    • Maintained and reserved the executive conference room calendar as well as scheduling functions in other conference rooms within college.
    • Managed daily office operations and maintenance of equipment.
    • Maintained and worked with Excel calculations to develop reports and lists.
    • Processed TR's for departmental use.
    • Prepared travel documents for faculty.
    • ​Responsible for re-designing clinical prescription pads and distributing them. 
    • Used departmental p-card to purchase supplies for the admin office, laboratories and clinics. Also reconciled p-cards for department  accountant.
    02/2008 to 03/2017 Sr. Clerk Waterford Unified School District | Waterford, CA,
    • Provided appropriate postoperative instructions as prescribed by dentist.
    • Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
    • Expertly filed patients' charts and processed billing and payments.
    • Managed invoices and transaction receipts.
    • Accurately collected and recorded patient medical and dental histories.
    • Actively participated in outreach programs to reach new clients.
    • Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
    • Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.
    • Greeted patients and directed them to the appropriate place in practice.
    • Updated and input health information paperwork, identification any other documentation needed on a per patient basis.
    • Maintained relationship between the different specialties within the clinic to make sure patient was in correct chair at the right time.
    • Designed electronic file systems and maintained electronic and paper files.
    •  Received and screened a high volume of internal and external communications, including email and mail.
    • Cooperated with private insurance providers to resolve billing issues. 
    • I produced any correspondence or office notices that was needed because I had the most secretarial experience in the practice.
    05/2001 to 02/2008 Clerk Typist Watco Companies, Inc. | Brooklyn, NY,
    • Coordinated all department functions for the department.
    • Verified and logged in deadlines for responding to daily inquiries.
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Maintained an up-to-date department organizational chart.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Facilitated working relationships with other departments and building management.
    • Organized files, developed spreadsheets, faxed reports and scanned documents.
    • Created weekly and monthly reports and presentations.
    • Properly routed agreements, contracts and invoices through the signature process.  
    • Managed daily office operations and maintenance of equipment.  
    • Dispersed incoming mail to correct recipients throughout the office.  
    • Designed electronic file systems and maintained electronic and paper files.
    • Typed most correspondence for department as well as scientific manuscripts.
    04/1993 to 05/2001 Clerk UF, OB/GYN, Women, Infants, And Children Nutrition Program | City, STATE,
    • Greeted visitors promptly and directed to correct locations.
    • Wrote professional business correspondence.
    • Drafted internal documents and Recorded and filed patient data and medical records.
    • Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
    • Wrote clear and detailed clinical phone messages for dietitians and other staff.
    • Scheduled patient appointments.
    • Completed registration quickly and cordially for all new patients. memoranda.
    • Liaised directly with customers to meet needs and maintain satisfaction.
    Education
    Expected in 1985 High School Diploma | General Educaton North Marion High School, Citra, FL GPA:
    Skills
    Customer needs assessment
    Data collection - Data Entry
    Microsoft Office Suite - Scheduling services
    Multi-Task Management-Organizational Skills-Prioritization

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    Resume Overview

    School Attended

    • North Marion High School

    Job Titles Held:

    • Senior Clerk
    • Sr. Clerk
    • Clerk Typist
    • Clerk

    Degrees

    • High School Diploma

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