Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seasoned professional seeking an opportunity of growth. Customer service
Departmental Correspondence
Administrative duties
Desktop publishing
Web design
Customer Service
- Approximately 20+ years of front office experience.
- 8 years of experience as front office staff for a large dental practice
- Operated a 13-line switchboard, answered and routed calls to staff member.
(a staff of approximately 100 people)
- Made appointments for WIC clients in the WIP System
Departmental Correspondence
- Approximately 20+ years in administration and typed an assortment of correspondence using Microsoft word. (Scientific manuscripts, letters, memorandums, newsletters, etc..)
Highlights
Business writing
Proficient with a variety of programs, photo-shop, Microsoft Excel, Dreamweaver etc..
Results-oriented
Professional and mature
Strong problem solver
 Advanced MS Office Suite knowledge
Dedicated team player
Strong interpersonal skills
Understands grammar
Meeting planning
Accomplishments
Designed pamphlet and flyers for Faculty Practice Dental Clinic to increase patient load.
Designed "Botany Newsletter" mailed to alumni and friends of the Botany Department. The goal of newsletter was increase alumni financial support.
Designed pamphlets, flyers, hand-outs, invitations, and posters needed by department
- Designed "WIC Tips" a nutritional newsletter with circulation of 10,000 readers. Goal of this work was to increase nutrition education.
Web design:
- Minor updates to RDS webpage
- Assisted in the design and set up of former Botany Department web page.Â
Coordinated all department functions for team of 80 employees. Along with participation from entire college.
Increased office organization by developing more efficient and productive way of courtesy faculty ordering and receiving parking decals.
Successfully planned and executed departmental meetings, lunches and special events for groups of employees.
Relevant personal qualities:
- Believe that patient satisfaction is priority
- Conscientious, dependable, punctual and efficient.
Able to prioritize workload and meet deadlines with minimal supervision.
Meeting deadlines is an utmost priority.
Team player.
Stream lining office functions to make run smooth and increase productivity, as well as, documentation of work efforts. Â
Experience
03/2015 to CurrentSenior ClerkUcla Library | Los Angeles, CA,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Â
Maintained the front desk and reception area in a neat and organized fashion
Planned travel arrangements for Professors and staff.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Supplied and tracked distribution of keys to faculty and staff.Â
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with building management.Â
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar as well as scheduling functions in other conference rooms within college.
Managed daily office operations and maintenance of equipment.
Maintained and worked with Excel calculations to develop reports and lists.
Processed TR's for departmental use.
Prepared travel documents for faculty.
​Responsible for re-designing clinical prescription pads and distributing them.Â
Used departmental p-card to purchase supplies for the admin office, laboratories and clinics. Also reconciled p-cards for department accountant.
02/2008 to 03/2017Sr. ClerkWaterford Unified School District | Waterford, CA,
Provided appropriate postoperative instructions as prescribed by dentist.
Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
Expertly filed patients' charts and processed billing and payments.
Managed invoices and transaction receipts.
Accurately collected and recorded patient medical and dental histories.
Actively participated in outreach programs to reach new clients.
Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.
Greeted patients and directed them to the appropriate place in practice.
Updated and input health information paperwork, identification any other documentation needed on a per patient basis.
Maintained relationship between the different specialties within the clinic to make sure patient was in correct chair at the right time.
Designed electronic file systems and maintained electronic and paper files.
 Received and screened a high volume of internal and external communications, including email and mail.
Cooperated with private insurance providers to resolve billing issues.Â
I produced any correspondence or office notices that was needed because I had the most secretarial experience in the practice.
05/2001 to 02/2008Clerk TypistWatco Companies, Inc. | Brooklyn, NY,
Coordinated all department functions for the department.
Verified and logged in deadlines for responding to daily inquiries.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with other departments and building management.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Properly routed agreements, contracts and invoices through the signature process. Â
Managed daily office operations and maintenance of equipment. Â
Dispersed incoming mail to correct recipients throughout the office. Â
Designed electronic file systems and maintained electronic and paper files.
Typed most correspondence for department as well as scientific manuscripts.​
04/1993 to 05/2001ClerkUF, OB/GYN, Women, Infants, And Children Nutrition Program | City, STATE,
Greeted visitors promptly and directed to correct locations.
Wrote professional business correspondence.
Drafted internal documents and Recorded and filed patient data and medical records.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
Wrote clear and detailed clinical phone messages for dietitians and other staff.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients. memoranda.
Liaised directly with customers to meet needs and maintain satisfaction.
Education
Expected in 1985High School Diploma | General EducatonNorth Marion High School, Citra, FLGPA:
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