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Senior Catering Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile, friendly and energetic manager, enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional, dedicated to innovative ideas, effective budgeting and top-of-the-line customer service.

Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume clientele with several needs.

Organized and dedicated Manager, with proven track record of providing exceptional customer service in fast-paced environments,

offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.

Self-motivated work ethic with ability to perform effectively in independent or team environments.

Adaptable Manager with over 10 years of experience.

Quick problem solver and detailed event planner. Successful at planning events for up to 500 people with staff of 19 and remaining calm in high-demand situations.

Skills
  • Word, Excel, Microsoft, Powerpoint, MS Office, Spreadsheet management (10+ years)
  • Restaurant/ service/ management / meeting arrangements (10+ years)
  • Sales Operations, guest recovery, target focused (10+ years)
  • Project management, organization, conference planning and catering experience
  • Sales Skills: Influence, negotiation and communication— Proficient
  • Project, personal and office organizational skills
  • Time and Scheduling management
  • Accounting Familiarity
  • Project Management, conference planning
  • Program Files Maintenance
  • Report Development
  • AP/AR Proficiency
  • Spreadsheet management
  • Organizing and routing mail
  • Spanish, Italian fluency
Work History
Senior Catering Specialist, 07/2015 to 08/2020
Pilgrim's Kimball, MN,
  • Have strong communication skills as well as organizational skills.
  • Time management skills and able to work under pressure.
  • Love to be creative and applying learned marketing strategies, different culture knowledge and languages.
  • Very responsible and trustworthy.
  • Have always been able to increase revenue for companies (steady 125% accomplished in 2 years).
  • Have gotten very large companies and kept their business through quality control, reliability, time management.
  • Served appetizers, entrees and refilled beverages for events up to 500 guests.
  • Used Monkeymedia to generate financial statements, reports and keep client information
  • Created reports and balance sheets to document overall profits and losses. Generated invoices upon receipt of billing information and tracked collection progress.
  • Answered telephone calls and emails to resolve clients' billing issues and questions. Facilitated payment of invoices and sent bill reminders, Maintained relationships with vendors and managed invoices for all vendors
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses. Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Delivered catered food and supplies to facility for on-time set-up, operating standard kitchen equipment with focus on safety and sanitation adhering to company quality constraints and industry best practices for guest satisfaction.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Monitored dietary restrictions and served guests with special needs.
  • Served appetizers, entrees and refilled beverages for events up to 500 guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Returned reusable goods and serving equipment for inventory and restock.
Shift Manager, 10/2011 to 06/2015
Hebrew Senior Life Canton, MA,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Set overall vision and provided team leadership. Received and classified shipments.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, received and classified shipments and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Completed after shift review reports to remind supervisors of completed work.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Secured merchandise by implementing security systems and measures.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Kept employees operating productively and working on task to meet business and customer needs, while managing storefront
  • Boosted team productivity and efficiency by leveraging top-notch credit card knowledge and selling abilities.
Catering Manager, 11/2004 to 07/2006
Pepsico Tacoma, WA,
  • Authorized to work in US for any employer. Houston engineering and scientific society, Created this catering position to add revenue.
  • Increased revenue by $100,000 in one year and by $1,000,000 during second year
  • With my sous chef experience was able to create and execute new menus and concentrate in quality control and guest satisfaction.
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Prepared dishes for catering events or during high-volume shifts.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Recruited top-notch employees for assistant positions.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Designed catering packages to increase sales and customer experience.
HR Manager, 02/2000 to 11/2004
Houston Engineering And Scientific Society City, STATE,
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Accurately prepared payroll and tracking data using another accounting company.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Input financial data and produced reports using POS program.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Reported financial data and updated financial records in ledgers and journals.
Education
Bachelor's: Culinary artistry with restaurant management, Expected in 11/1999
to
Art Institute of Houston - Houston, TX
GPA:
  • Member of Honorary Club
  • Graduated with 4.8 GPA
  • Professional development completed at The Houston Engineering and Scientific Society
No Degree: Marine Biology, Expected in
to
North Catholic University - Coquimbo, Chile,
GPA:
  • Member of Biology laboratory and Scooba Diving group
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 19 staff members.
  • Advanced from associate to manager within a three month period for excellent working habits, in several occasions.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Accomplished several Regional Manager praises through hard work and Customer Recovery efforts.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Policy Development - Developed and implemented employee training manual outlining all proper procedures and office policies.
Affiliations
  • Rotary International
  • Lions Club International

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Resume Overview

School Attended
  • Art Institute of Houston
  • North Catholic University
Job Titles Held:
  • Senior Catering Specialist
  • Shift Manager
  • Catering Manager
  • HR Manager
Degrees
  • Bachelor's
  • No Degree