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senior casualty representative resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Results Driven Insurance Industry Leader

Compassionate and empathetic professional that guides policyholders through the claims process after a traumatic event. Superior industry knowledge that can work well with customers, internal teammates and outside parties. Proven record of producing high quality work with outstanding soft skills. Previous management experience and former D1 athlete with a tremendous work ethic coupled with a fun, competitive spirit that thrives on surpassing goals.

Areas of Expertise

Word | Excel| Power Point | Guidewire | Legal Exchange | Change Management | Analytical Thinking | Customer Service | Motivational Leadership | Organizational Development | Administration | Coaching & Mentorship | Auto, Home & Commercial Policies | Litigation | Insurance Industry | Supervision & Management | Process Improvement | Training & Delivery | Arbitration | Claim Evaluation | Negotiation | Auditing | Servant Leadership | Slip & Falls | Food Liability | Commercial Auto | BOP & Commercial Liability Policies & Endorsements | Forecasting

Leadership Training & Insurance Certifications
  • Severn Leadership Group Program, 2021 to present
  • Society of Claims Law Associates (S.C.L.A.)
  • Associate In Claims (A.I.C.)
  • Insurance Property Casualty License
  • Vale National Training Center Dwelling Damage Estimating
Education
Valparaiso University , Expected in Bachelor of Arts : English & Public Relations - GPA :

Division 1 Softball Player and Vice President of Pi Beta Phi Sorority

Career History
Jackson National Life Insurance Co Inc - Senior Casualty Representative
Chicago, IL, 12/2019 - Current

Responsible for adjusting all levels of automobile and homeowner casualty claims after Integrity was acquired by AMFAM in December 2019. Assigned 1 claim file per day with 1-4 injury claims with authority of up to $30k.

  • Investigate, gather necessary documentation, identify and manage appropriate reserves, negotiate and deliver timely settlements of claims, ending 2020 with 149 claims pending and:
  • 3% above Closing Ratio Goal
  • 6.6% above Reserve Audit Goal
  • 2.3% above Calls Answered Goal
  • Hitting Calls Answered Live Goal
  • 5.8% above Reserving Goal
  • Helping overall team exceed final score goal by 19%
  • Identify and research process/procedure gaps and develop plans to address. Act as subject matter expert and develop less experienced representatives.
  • Led Home Liability Training, May 2020.
  • Selected to serve as an intercompany Arbitration Panelist, making decisions on claim disputes between other insurance carriers.
Integrity Insurance - Senior Casualty Representative
City, STATE, 01/2019 - 12/2019

Investigated, evaluated, negotiated and resolved high-level commercial and personal lines claims of larger value, focusing on claims of over $1M+ and umbrella policies of another $1M to $4M in coverage.

  • Received 1-2 claims/day and handled a pending average of 225 claims, with less than 5% going to litigation.
  • Nominated by supervisor and selected as a "Change Ambassador" with other Grange and Integrity Associates to help navigate the change of companies and new claim system. Met once per month and conducted training on managing through change. Assisted new team members with technology and resources.
  • Integral part of S.W.O.T. Process Improvement Team. Created and implemented measuring claim volume. Collaborated on suggestions to manage workload, discovering trends on the amount of claims and two systems used to influence needed additions to staff and training.
Ameriprise Auto & Home Insurance - Casualty Supervisor
City, STATE, 02/2012 - 01/2019

Managed and supervised a team of up to 10+ Casualty Representatives handling auto bodily injury, home liability, property and injury claims across the nation with claim reserves of over $14 million. Drove a team that was below goal to improve above goal through exceptional mentorship and training.

  • Entrusted with authority to pay up to $75k on claims before seeking approval.
  • Trained 5 new hires and provided state specific legal updates to team.
  • Developed 5 employees for promotion to Supervisors and 2 employees for promotion to Litigation.
  • Led team to exceed closing ratio in Casualty department in 2016, 2017 and 2018.
  • Employee Satisfaction Committee Management Liaison for Litigation and Casualty departments, 2012-2015.
  • Involved in Casualty KPI, helping establish standardized goals and scorecards to measure performance.
  • Participated in AIM BI Severity Analytics project to help determine which key words to data mine so management had oversight on serious claims ASAP and accurate proper reserving.
  • Presented at department Negotiations Training, 2016.
Ameriprise Auto & Home Insurance - Litigation Specialist
City, STATE, 05/2007 - 02/2012

Promoted from Litigation Examiner to Litigation Specialist in 2011 due to outstanding performance.

  • Managed bodily injury, home liability, PIP and property damage claims in litigation.
  • Exceeded expectations with claim closing ratio, customer service and leadership skills.
  • Assigned appropriate defense counsel and managed litigation in a cost-effective manner.
Public Speaking & Leadership Involvement

Green Bay, WI Toastmasters

  • “Leading Voices” Ameriprise Corporate Club, 2011-2016
  • President, 2013-2014 and V.P. of Membership, 2012-2013
  • Designations: Competent Leader, 2013; Competent Communicator, 2014; and Advanced Leader Bronze, 2014

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Resume Overview

School Attended

  • Valparaiso University

Job Titles Held:

  • Senior Casualty Representative
  • Senior Casualty Representative
  • Casualty Supervisor
  • Litigation Specialist

Degrees

  • Bachelor of Arts

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