Compassionate and empathetic professional that guides policyholders through the claims process after a traumatic event. Superior industry knowledge that can work well with customers, internal teammates and outside parties. Proven record of producing high quality work with outstanding soft skills. Previous management experience and former D1 athlete with a tremendous work ethic coupled with a fun, competitive spirit that thrives on surpassing goals.
Word | Excel| Power Point | Guidewire | Legal Exchange | Change Management | Analytical Thinking | Customer Service | Motivational Leadership | Organizational Development | Administration | Coaching & Mentorship | Auto, Home & Commercial Policies | Litigation | Insurance Industry | Supervision & Management | Process Improvement | Training & Delivery | Arbitration | Claim Evaluation | Negotiation | Auditing | Servant Leadership | Slip & Falls | Food Liability | Commercial Auto | BOP & Commercial Liability Policies & Endorsements | Forecasting
Responsible for adjusting all levels of automobile and homeowner casualty claims after Integrity was acquired by AMFAM in December 2019. Assigned 1 claim file per day with 1-4 injury claims with authority of up to $30k.
Investigated, evaluated, negotiated and resolved high-level commercial and personal lines claims of larger value, focusing on claims of over $1M+ and umbrella policies of another $1M to $4M in coverage.
Managed and supervised a team of up to 10+ Casualty Representatives handling auto bodily injury, home liability, property and injury claims across the nation with claim reserves of over $14 million. Drove a team that was below goal to improve above goal through exceptional mentorship and training.
Promoted from Litigation Examiner to Litigation Specialist in 2011 due to outstanding performance.
Division 1 Softball Player and Vice President of Pi Beta Phi Sorority
Green Bay, WI Toastmasters
Color Street Nails, 2021-present
Demonstrated success in sales, marketing, follow-up, creativity, networking and small business experience, hitting sales goals and exceeding prior revenue each month.
"Thank you for consistently exemplifying the core behaviors of accountability, caring, innovation, being inclusive, courageous and teamwork on a day to day basis." 2020 Performance Review
"I could not have asked for a better claims agent. She is a credit to your company." former Claimant, 2021
"I want to take a moment to thank you for your kindness, patience and guidance through this difficult time...I appreciate all you did for me throughout the past 10 months." former Claimant, 2021
"Thank you for your professionalism and prompt claims handling this matter." former Plaintiff's Attorney, 2021
Let's Connect and Network! Please visit www.linkedin.com/in/jessica-pagel-24901238
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