senior case manager resume example with 8+ years of experience
Dedicated mental health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-focused Senior Case Manager with over 8 years of experience in mental health field. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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- Provided safety planning, crisis intervention, and case management to clients.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with DHS Shelter Analyst regarding issues related to noncompliant, resourcing, service collaboration and development of new resources.
- Assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion from DHS.
- Informally mentored new case managers and housing specialist, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development monthly.
- Oversaw implementation of shelter mental health program, collaborating with management to achieve smooth operation and promptly respond to mental health setbacks.
- Collaborated with Director of Social Service and Program Director in hiring and training of new interns, housing specialist and case manager, sitting interviews and providing feedback on applicant work aptitude and team compatibility.
- Arranged delivery of [Type] service by working directly with provider.
- Performed thorough interviews and documented all details.
- Evaluated Independent plans that case managers documents biweekly.
- Developed and implemented transition services plan to facilitate movement from shelter to housing.
- Conducted monthly internal audit and agency audit monthly to properly identify shelter compliance status.
- Complete social service monthly report for DHS.
- Provide follow-up of all incidents in shelter in monthly report
- Engage in Director's meeting daily
- Respond to Ombudsman office when clients make shelter complaints.
- Correspond with DHS analyst with setting schedule appointments with clients that are non-complaint.
- Conducting Trauma informed, Case notes and psychosocial training with staff.
- Conducting Social Service meetings monthly with social service team.
- Completing yearly evaluations with case managers/ completing monthly supervisions with case managers.
- Training case managers to become senior case managers
- Managed caseload of 100 clients in mental health shelter system to provide services that is needed
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in CARES.
- Collaborated with Child Protective Services, schools, shelters, and other community resources to provide resources to help clients achieve goals
- Determines clients' requirements by completing intake interviews; determining need for psycho-social, and psychiatric evaluations; treatment objectives, and plans
- Managed caseload of 24 single females providing housing assistance; and referrals for mental health care and other unmet social service needs
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Prepared and served meals and snacks
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Worked with 150 general population men with mixture of mental health
- Narcan Training - 2023
- Mental Health First Aide - 2022
- Trauma Informed Training - 2022
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Resume Overview
School Attended
- American InterContinental University
Job Titles Held:
- Senior Case Manager
- Case Manager
- Residential Aide
Degrees
- Associate of Science
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