Senior Care Coordinator and SchedulerCompany Name – City, State
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Motivated and supervised [Number][Job title] and [Job title] in delivering quality patient care.
07/2007 to 05/2017
Office ManagerCompany Name – City, State
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw quality control and productivity rates to increase revenue and production times.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sourced vendors for special project needs and negotiated contracts.
Compared vendor prices and negotiated for optimal savings.
Maintained computer and physical filing systems.
09/2003 to 06/2007
Travel ConsultantCompany Name – City, State
Worked closely with clients to understand unique needs and meet specific travel desires.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Organized trips for individual, family and business travelers.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Handled sensitive information with professionalism and discretion.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Maintained and updated corporate traveler profiles with current information.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
11/1989 to 11/1996
Customer Service ManagerCompany Name – City, State
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
Followed through with client requests to resolve problems.
Resolved concerns with products or services to help with retention and drive sales.
Monitored customer service operations to assess agent performance and provide feedback.
Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Completed special projects by using effective decision making, critical thinking and time management skills.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Broadened strategic business plans to promote growth and sales goals while managing [Number][Job Title]s and building long-lasting customer relationships.
Bachelor of Arts: International StudiesVirginia Commonwealth University - City, State
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Virginia Commonwealth University
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Senior Care Coordinator and Scheduler
Customer Service Manager
Bachelor of Arts : International Studies
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