senior business systems analyst sr tpm scrum master resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:

Self-Starter Senior Business Systems Analyst with over 20 years digital transformation, financial industry experience directing complex business and systems analysis, leading Agile project teams. Thrives in cross-functional, collaborative, global team environment. Passionate about learning new technologies and delivering products that customers love.

  • SDLC management using systems development methodologies: Agile SCRUM/RAD/Waterfall
  • Extensive knowledge utilizing requirements/testing management tools: Rally, Version One, Confluence, JIRA, UML, Mercury Suite
  • Extensive financial industry/governing regulation knowledge including: Dodd-Frank, SarbOx, USA Patriot's Act, BSA, and Regulations E, D, B, C, Z, CC, DD
  • Collaborative requirements elicitation
  • Cross-functional, multi-business stakeholder management
  • CI/CD Pipeline familiarity utilizing tools including: GitHub, Jenkins, Docker
  • Familiarity supporting applications developed utilizing Angular js, Polymer, AWS, APIs, SQL
  • MS Office Visual Studio, MS Project, MS Office Suite, PowerPoint, Outlook, Access, Visio
  • DB Tools including: TOAD, MS SQL Server, Enterprise Manager, dBeaver
Senior Business Systems Analyst/SR TPM/Scrum Master, 10/2016 - Current
GE Digital Power & Aviation City, STATE,
  • Launched 1Fleet Asset, to utilize predictive analytics and connect 60+ million assets to diagnostic, analytic and customer platforms for asset management cost savings reduction by 30%.
  • Led on and off-shore, Agile Scrum teams through sprint ceremonies: feature strategy and decomposition, authoring user stories/acceptance criteria, grooming sessions, daily stand-ups, size/commit (refinement) sessions, demo and retrospectives delivering strategic, customer-driven digital solutions, on 2-week sprint release schedule.
  • Engaged key business and technical stakeholders spanning multi management levels and business units across organization ensuring disparate asset management requirements elicitation, refinement and execution on time and on budget.
Senior Business Systems Analyst/Shaw Commercial Loan System, 02/2016 - 10/2016
  • Analyzed and synthesized business requirements, developed system interface mapping requirements and assisted in testing requirements management across multiple lines of business and management levels, as commercial loan system subject matter expert.
Senior Business Systems Analyst/SR TPM/Scrum Master, 06/1995 - 12/2015
Capital One Financial Corp City, STATE,
  • Led digital solutions development team through entire Agile SDLC process, including feature decomposition, story creation and estimation, grooming sessions, sprint release management, demo/retrospective and prod release.
  • Coordinated system requirements analysis, including delivery of systems requirements specifications, across multi-team, digital solutions work train to deliver enhanced COTS OFX financial transaction system for Bank Online system relaunch.
  • Delivered custom-built, digital transformation solutions including: new consumer account origination platform for sales/service users, person to person, inter-bank, real-time money transfer functionality, new Reg-E claims dispute application for sales/service users, small business loan decision application for SBB sales users.
  • Liaison with multiple internal clients to elicit, analyze and document functional specifications on credit decision business rule changes realizing flexible credit policy changes.
  • Mentored team of 4 Business System Analysts working across multiple lines of business.
  • Streamlined delivery of data analytic artifacts, through use of SQL and Crystal to stakeholders across multiple business and IT support teams.
  • Performed system administration and user support for consumer and commercial loan systems, online banking and OFX payment platforms.
Education and Training
BA: History & Political Science, Expected in
Louisiana State University - Baton Rouge, LA,
Status -
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Agile Continuing Education - New Orleans, LA,
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  • GE conducted 2 weeks hand-on, Agile Scrum methodology Appstudio, guided by Agile leadership and delivering working code into production. Appstudio URL:
  • Capital One provided Agile coaches for on-site courses and hands-on coaching to transition from waterfall to Agile methodology.
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New Horizons - New Orleans, LA,
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  • Completed several professional development courses in SQL Query.
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UML - New Orleans, LA,
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  • Completed 2-week, on-site continuing education course in UML, via Capital One-provided trainer.
Activities and Honors
  • 2-Time Circle of Excellence recipient at Capital One
  • 2-Time Impact Award recipient at GE
  • STARS Award recipient at Capital One
  • GE Nola Wellness leader
  • Girls on The Run Coach
  • Habitat for Humanity Women's Build Team Captain
  • Ultra marathon, Endurance and Trail runner

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Resume Overview

School Attended

  • Louisiana State University
  • Agile Continuing Education
  • New Horizons
  • UML

Job Titles Held:

  • Senior Business Systems Analyst/SR TPM/Scrum Master
  • Senior Business Systems Analyst/Shaw Commercial Loan System
  • Senior Business Systems Analyst/SR TPM/Scrum Master


  • BA

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