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senior business analyst resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

An experienced Senior Business Analyst with over 6 years of experience in the IT product development and software as a service (SaaS) industry. Work profiles includes managing and supporting the Software Development Life Cycle (SDLC) process, training and managing new and existing client software implementation of the EASETM Global Trade Compliance Software solution. Prior work experience includes working as a Business Analyst, Product Support Specialist and Data Analyst at OCR Services Inc, a global trade compliance software firm based in the Washington D.C. Metropolitan area.

Skills
  • Data Analysis
  • Product development
  • Project Management
  • Quality assurance
  • Microsoft Office Suite
  • Technical analysis
  • Customer service
  • Process improvement
  • SQL
  • Visio
  • Tableau
Work History
Senior Business Analyst, 10/2019 - Current
Caci International Inc. Hill Air Force Base, UT,

· Elicit business and functional requirements with project stakeholders

· Generate requirements specification documents such as business requirement, functional specifications, system requirement documents.

· Gap analysis, impact analysis, risk assessments for a given project and its implementation.

· Demonstrate various EASE suite products to show system scope and capabilities to existing and prospective clients.

· Provide technical expertise for developing and modifying system functionality to meet stakeholder needs.

· Finalizing the system requirement document (SRD) with customer's business, compliance and IT team.

· Liaise between the business unit, development team as well as the testing team to ensure mutual understanding of requirements, processes and applications.

· Work and guide development team to develop and deliver clients projects.

· Undertake process improvement with stakeholders to identify and clarify requirement needs and system gaps.

· Lead walkthrough sessions with stakeholders to identify and clarify requirement needs and system gaps.

· Work closely with the QA team and developers to clarify functionality, resolve issues and provide feedback.

· Facilitate the improvement of standard requirement and testing documentation to be more efficient by working with developers and QA testers.

· Experienced with working on automated global trade compliance software EASE.

· Point of contact for all Import, Technical Data, Export and Customs Classifications tasks.

· Incorporate the SDLC process for bugs, modifications, system upgrade, clients release scheduled through project management tool (easyRedmine & Vision Helpdesk).

Business Analyst, 10/2016 - 10/2019
Gallagher Bassett Nz Ltd Charlotte, NC,

· Elicit business and functional requirements with project stakeholders

· Generate requirements specification documents such as business requirement, functional specifications, system requirement documents.

· Gap analysis, impact analysis, risk assessments for a given project and its implementation.

· Demonstrate various EASE suite products to show system scope and capabilities to existing and prospective clients.

· Provide technical expertise for developing and modifying system functionality to meet stakeholder needs.

· Finalizing the system requirement document (SRD) with customer's business, compliance and IT team.

· Liaise between the business unit, development team as well as the testing team to ensure mutual understanding of requirements, processes and applications.

· Work and guide development team to develop and deliver clients projects.

· Undertake process improvement with stakeholders to identify and clarify requirement needs and system gaps.

· Lead walkthrough sessions with stakeholders to identify and clarify requirement needs and system gaps.

· Work closely with the QA team and developers to clarify functionality, resolve issues and provide feedback.

· Facilitate the improvement of standard requirement and testing documentation to be more efficient by working with developers and QA testers.

· Experienced with working on automated global trade compliance software EASE.

· Point of contact for all Import, Technical Data, Export and Customs Classifications tasks.

· Incorporate the SDLC process for bugs, modifications, system upgrade, clients release scheduled through project management tool (easyRedmine & Vision Helpdesk).

Product Support Specialist, 03/2015 - 10/2016
Aderant Holdings, Inc Boston, MA,

· Primary contact for providing product demonstrations troubleshooting client issues.

· Supported project managers on client projects and bugs and client query resolution.

· Work as a liaison between the client and developers to identify the issue root cause and provide resolutions.

· Worked as an QA for client project and software release deliverables.

Data Analyst, 07/2014 - 02/2015
Lewis Pr San Francisco, CA,

· Data mining from U.S. Government websites for Denied Parties List (DPL), Specially Designated Nationals (SDNs), Non-proliferation lists and European Union Actions etc.

· Lead QA for verifying the Export Control Classification ECCN, USML & Harmonized Tariff Schedule data.

· Lead QA for verifying the data accuracy and maintaining the company standard for classification data.

· Maintained and prepared daily, weekly update lists before data feed was moved to the Central Data Repository (CDR).

· Verified the accuracy of data and its use in the EASE software tool before software release.

Education
Bachelor of Science: Business Administration, Expected in 07/2021
-
University of Maryland Global Campus - Adelphi,
GPA:
Status -
Bachelor of Arts: Economics (Honors), Expected in 08/2014
-
Jamia Millia Islamia University (J.M.I) - New Delhi,
GPA:
Status -
Certifications

MySQL for Data Analytics and Business Intelligence

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • Jamia Millia Islamia University (J.M.I)

Job Titles Held:

  • Senior Business Analyst
  • Business Analyst
  • Product Support Specialist
  • Data Analyst

Degrees

  • Bachelor of Science
  • Bachelor of Arts

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