Senior Business Analyst Resume Example

• Integrated project milestones into sprint planning process to support application interfaces using waterfall methodology.
• Became trusted adviser, & surrogate product owner for mobile agile team allowing the business owner to focus on road map activities.
• Implemented new End-2-End testing suite for ​Procure to Pay process enabling client to discover & address issues with merger integration.
• Reduced manual fallout from Accounts Payable integration release through analysis of AP procedures, organizational structure & resource knowledge to develop reports & a training program.
• Developed interactive & engaging course plans for Enterprise Analysis knowledge area to prepare students for the CBAP exam with real-world examples.
• Earned positive verbal/written feedback from Junior BA's regarding the internal course I created: How Requirements Packages Differ by Project.
• Developed web-site mock-ups for clients to ensure quality control & client satisfaction before project development phase for Salesforce & Online ordering applications.
• Performed gap analysis on requirements from different vendors in various formats to identify gaps in usability for multi-year provisioning project.
• Clarified the provisioning business process flow through the creation of detailed use cases that enabled on-time delivery of project.
• Developed questionnaire based on standard Enterprise Governance, Risk & Compliance (eGRC) tools to identify differences between departments.

• Facilitated transition to off-shore support by leading periodic working sessions on business processes, functional requirements & high level designs for team of 10+ developers.

• Oversaw deployment, configuration & documentation procedures enabling team to meet 9+ releases per year in support of multi-year Enterprise Technology initiative.

• Streamlined complex outside plant map data process through analysis of systems, legacy code & spatial data so that it supported business required update frequency.

Business Domain: Telecom Engineering

Technologies/Tools/Environments: ESRI GIS, SQL, UNIX, Legacy Mainframe, Websphere, ArcSDE, SqlPlus

• Increased efficiency of service area boundary maintenance through the implementation of a standard process for all regions.
• Created proof-of-concept prototype application for demonstration & evaluation that led to multiple projects.
  
• Implemented a web-based service area allocation mapping application that reduced the time needed to design hybrid telecom networks.