senior business analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Flexible & versatile CBAP certified Senior Business Analyst with diverse professional experience across multiple organizations from a variety of industries. Excels at analyzing a problem, asking probing questions and facilitating shared understanding of the business need. Keen ability to learn various tools, technologies & business domains quickly. 
  • Business process improvement
  • Requirements Analysis
  • Gap Analysis
  • Agile Methodologies
  • Visual Modeling
  • Requirements gathering
  • Superb communication skills
  • Critical thinking
  • Advanced problem solving abilities
  • Instruction
06/2016 to Current
Senior Business Analyst Cb Richard Ellis Pryor, OK,
  • Streamlined & modeled service area zip code allocation process to incorporate integration points, timing, branch changes & approvals.
  • Developed detailed comparison report in Excel that increased business confidence levels in the zip code allocation process & improved relationship with IT team.
  • Documented process flows & developed requirements for functional improvements & enhancements.
  • Increased efficiency through the creation of standardized QA & UAT procedures for Car Sales applications.
Industry: RetailBusiness Domains: Accounting, InventoryTools/Technologies: Visio, JIRA, Confluence, Oracle SQL Developer
02/2012 to 05/2016
Senior Business Analyst/Senior Consultant Daugherty Business Solutions City, STATE,
  • Integrated project milestones into sprint planning process to support application interfaces using waterfall methodology.
  • Became trusted adviser, & surrogate product owner for mobile agile team allowing the business owner to focus on road map activities.
  • Implemented new End-2-End testing suite for ​Procure to Pay process enabling client to discover & address issues with merger integration.
  • Reduced manual fallout from Accounts Payable integration release through analysis of AP procedures, organizational structure & resource knowledge to develop reports & a training program.
  • Developed interactive & engaging course plans for Enterprise Analysis knowledge area to prepare students for the CBAP exam with real-world examples.
  • Earned positive verbal/written feedback from Junior BA's regarding the internal course I created: How Requirements Packages Differ by Project.
  • Developed web-site mock-ups for clients to ensure quality control & client satisfaction before project development phase for Salesforce & Online ordering applications.
  • Performed gap analysis on requirements from different vendors in various formats to identify gaps in usability for multi-year provisioning project.
  • Clarified the provisioning business process flow through the creation of detailed use cases that enabled on-time delivery of project.
  • Developed questionnaire based on standard Enterprise Governance, Risk & Compliance (eGRC) tools to identify differences between departments.
Industries: Telecom/Cable, Retail, Healthcare/Prescription ManagementBusiness domains: Enterprise Security, ITSM, Order Provisioning, Identity Management, Accounts PayableTechnologies/Tools: eGRC, Websense, Remedy, BMC Rally, Oracle eBS, Salesforce, Mobile Websites, Android Applications
11/2007 to 01/2012
Senior Business Analyst/GIS Analyst IBM Global Business Services City, STATE,
  • Facilitated transition to off-shore support by leading periodic working sessions on business processes, functional requirements & high level designs for team of 10+ developers.
  • Oversaw deployment, configuration & documentation procedures enabling team to meet 9+ releases per year in support of multi-year Enterprise Technology initiative.
  • Streamlined complex outside plant map data process through analysis of systems, legacy code & spatial data so that it supported business required update frequency.

Business Domain: Telecom Engineering

Technologies/Tools/Environments: ESRI GIS, SQL, UNIX, Legacy Mainframe, Websphere, ArcSDE, SqlPlus

04/2000 to 10/2007
GIS Analyst/Senior Business Analyst AT&T City, STATE,
  • Increased efficiency of service area boundary maintenance through the implementation of a standard process for all regions.
  • Created proof-of-concept prototype application for demonstration & evaluation that led to multiple projects.
  • Implemented a web-based service area allocation mapping application that reduced the time needed to design hybrid telecom networks.
Business Domains: Cartography, GIS, Telecom EngineeringTechnologies/Tools/Environments: ESRI GIS, SQL, UNIX, Legacy Mainframe, Websphere, ArcSDE, SqlPlus
Education and Training
Expected in
Master of Arts: Geography
Southern Illinois University Edwardsville - Edwardsville, IL
Emphasis in Geographic Information Systems [GIS]Research/Teaching Assistant
Expected in
Bachelor of Arts: Latin
University of North Carolina at Chapel Hill - Chapel Hill, NC
Graduated with Honors
Professional Affiliations
Certified Business Analyst Professional, CBAP, 10/31/13Member International Institute of Business Analysis

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Resume Overview

School Attended

  • Southern Illinois University Edwardsville
  • University of North Carolina at Chapel Hill

Job Titles Held:

  • Senior Business Analyst
  • Senior Business Analyst/Senior Consultant
  • Senior Business Analyst/GIS Analyst
  • GIS Analyst/Senior Business Analyst


  • Master of Arts
  • Bachelor of Arts

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