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Senior Branch Operations Manager Resume Example

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SENIOR BRANCH OPERATIONS MANAGER
Professional Summary

Senior Branch Operations & Finance Manager with over 16+ years of progressive leadership experience improving business processes, increasing revenue and retaining loyal customers & clients in multiple locations. Strengths include financial administration, budget analysis review, strategic leadership, customer experience and project management.

Skills
  • Project Management
  • Compliance reviews
  • Relationship building and management
  • Sales professional
  • Reporting familiarity
  • Business Development
  • Financial services expert
  • Staff Management
  • Verbal/written communication
  • Leadership experience
  • Operational management
Work History
AVP Senior Branch Operations 03/2009 to Current
Wells Fargo Bank – Hayward, CA
  • Supportively coached and directed team of 35 staff members including Sr Business Consultants, Premier Bankers, Personal Bankers, Service Managers and Tellers by consistently reviewing and assessing team member performance and efficiency to maximize operational results.
  • Reduced operational risk by 90% by reviewing daily branch technical exception system reports and accurately maintaining records of analytic data and overall staff member performance.
  • Increased branch profits by 60% delivering investment management and financial planning services to high value clients and customers to aid long-term financial goals and success.
  • Assessed branch yearly financial budget plans of over 1.2million and presented areas of cost to forecast trends and recommend necessary changes.
  • Cooperated with branch partnership teams including Vp of investments, mortgage, business merchant services and senior regional managers to devise efficient marketing strategies and meet specific company objectives and goals.
  • Boosted revenue by $10million and grew sales team from 10 to 16 personnel during 5yrs.
Branch Operations Manager09/2007 to 03/2009
Wells Fargo Bank – Oakland, CA
  • Managed branch with average of $865k in monthly deposits.
  • Supportively directed team of 25 including personal bankers, private bankers, customer service representatives, tellers, teller supervisors, and service managers consistently improving performance and efficiency to maximize operational results.
  • Increased net profit by 45% during month period to exceed sales goals.
  • Created strategies to develop and expand existing customer sales, which resulted in 30% increase in annual sales.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Assistant Branch Operations Manager 07/2005 to 09/2007
Wells Fargo Bank – Oakland, Ca, CA
  • Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 70% in 2 years.
  • Coached and developed branch staff by offering constructive feedback and advanced training opportunities.
  • Grew consumer lending and deposit portfolios to over $1.2 million through customer focus strategies and employee productivity.
Personal Banker Officer06/2004 to 07/2005
Wells Fargo Bank – Oakland, CA
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Closed over 200 transactions per year worth in excess of $1.3million.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Oversaw total portfolio worth $850k.
  • Worked directly with clients investing minimum of $100k.
Education
Bachelor of Science: Biology05/2003San Francisco State University- San Francisco, CA
Associates Degree: Biological Sciences05/2001Laney College- Oakland, CA
High School Diploma03/1996Command Secondary & Military School - Lagos, Nigeria
Accomplishments
  • Received the Circle of Stars Award for exemplary performance and recognition
  • Received the Assistant Vice President Award for displaying great leadership skill and strategic proactive implementations
  • Received the 10yr Service Recognition Award for demonstrating the highest caliber of service and excellence.
  • Received the 15yr Service Recognition Award for excellence for client service and branch leadership
  • 6yr Military Service for Excellence
Military Service

United States Army Reserve

Combat Medical Specialist E4

2nd Medical Brigade

307th Medical Company

1997-2003

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Resume Overview

Companies Worked For:

  • Wells Fargo Bank

School Attended

  • San Francisco State University
  • Laney College
  • Command Secondary & Military School

Job Titles Held:

  • AVP Senior Branch Operations
  • Branch Operations Manager
  • Assistant Branch Operations Manager
  • Personal Banker Officer

Degrees

  • Bachelor of Science : Biology 05/2003
    Associates Degree : Biological Sciences 05/2001
    High School Diploma 03/1996

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