Senior Branch Operations Manager Resume Example
Love this resume?Build Your Own Now
SENIOR BRANCH OPERATIONS MANAGER
Professional Summary
Senior Branch Operations & Finance Manager with over 16+ years of progressive leadership experience improving business processes, increasing revenue and retaining loyal customers & clients in multiple locations. Strengths include financial administration, budget analysis review, strategic leadership, customer experience and project management.
Skills
|
|
Work History
AVP Senior Branch Operations 03/2009 to Current
The Cook & Boardman Group, Llc – La Grange , TX
The Cook & Boardman Group, Llc – La Grange , TX
- Supportively coached and directed team of 35 staff members including Sr Business Consultants, Premier Bankers, Personal Bankers, Service Managers and Tellers by consistently reviewing and assessing team member performance and efficiency to maximize operational results.
- Reduced operational risk by 90% by reviewing daily branch technical exception system reports and accurately maintaining records of analytic data and overall staff member performance.
- Increased branch profits by 60% delivering investment management and financial planning services to high value clients and customers to aid long-term financial goals and success.
- Assessed branch yearly financial budget plans of over 1.2million and presented areas of cost to forecast trends and recommend necessary changes.
- Cooperated with branch partnership teams including Vp of investments, mortgage, business merchant services and senior regional managers to devise efficient marketing strategies and meet specific company objectives and goals.
- Boosted revenue by $10million and grew sales team from 10 to 16 personnel during 5yrs.
Branch Operations Manager09/2007 to 03/2009
Advance Auto Parts – Boston , MA
Advance Auto Parts – Boston , MA
- Managed branch with average of $865k in monthly deposits.
- Supportively directed team of 25 including personal bankers, private bankers, customer service representatives, tellers, teller supervisors, and service managers consistently improving performance and efficiency to maximize operational results.
- Increased net profit by 45% during month period to exceed sales goals.
- Created strategies to develop and expand existing customer sales, which resulted in 30% increase in annual sales.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Assistant Branch Operations Manager 07/2005 to 09/2007
Wells Fargo Bank – City , STATE
Wells Fargo Bank – City , STATE
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 70% in 2 years.
- Coached and developed branch staff by offering constructive feedback and advanced training opportunities.
- Grew consumer lending and deposit portfolios to over $1.2 million through customer focus strategies and employee productivity.
Personal Banker Officer06/2004 to 07/2005
Wells Fargo Bank – City , STATE
Wells Fargo Bank – City , STATE
- Promoted products or services to each customer to consistently achieve sales targets.
- Closed over 200 transactions per year worth in excess of $1.3million.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Oversaw total portfolio worth $850k.
- Worked directly with clients investing minimum of $100k.
Education
Bachelor of Science: Biology05/2003San Francisco State University-
City
Associates Degree: Biological Sciences05/2001Laney College-
City,
State
High School Diploma03/1996Command Secondary & Military School -
City
Accomplishments
- Received the Circle of Stars Award for exemplary performance and recognition
- Received the Assistant Vice President Award for displaying great leadership skill and strategic proactive implementations
- Received the 10yr Service Recognition Award for demonstrating the highest caliber of service and excellence.
- Received the 15yr Service Recognition Award for excellence for client service and branch leadership
- 6yr Military Service for Excellence
Military Service
United States Army Reserve
Combat Medical Specialist E4
2nd Medical Brigade
307th Medical Company
1997-2003
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Measurable results
Resume Overview
School Attended
- San Francisco State University
- Laney College
- Command Secondary & Military School
Job Titles Held:
- AVP Senior Branch Operations
- Branch Operations Manager
- Assistant Branch Operations Manager
- Personal Banker Officer
Degrees
- Bachelor of Science : Biology 05/2003
Associates Degree : Biological Sciences 05/2001
High School Diploma 03/1996
Similar Resumes
