Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Senior Branch Manager with 25+ years of managing multimillion-dollar, multi location business operations. Strategic with community network and initiatives to educate the community on products, and services that are offered. In kind, identifying needs of the community to offer solutions. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed business financial goals and community initiatives. Excellent networking and relationship-building abilities.

  • Relationship building and management
  • Sales professional
  • Human resources knowledge
  • Business development expertise
  • Community Relations
  • Resourceful nature
  • Relationship Management
  • Loans
  • Strong team-builder
  • Employee Development
  • Knowledge of Equifax Application Engine
  • Financial services
  • Marketing
  • Key performance indicators
  • Goals and performance
Work History
Senior Branch Manager, 04/2012 - Current
Abm Manchester, CT,
  • Boosted branch net worth by developing and deepening member connectivity to products services and financial awareness and education.
  • Embraced new revenue opportunities and recruited talented staff for branch offices.
  • Created strategies to develop and expand marketing and sales, resulting in the increase of annual profitability year over year.
  • Gathered and reviewed member feedback to improve the overall member experience.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set and focusing on career growth and development for teammates.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Assessed employee performance and develop improvement plans.
  • Maintained monthly staff retention rate after identifying and training staff for career development and growth.
  • Protected company assets with a strategic risk management approach.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Identified and capitalized on community business opportunities with effective networking.
  • Complied with Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
Branch Manager/Fraud Investigator, 12/2006 - 04/2012
Old Second Bancorp, Inc. Sycamore, IL,
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Maintained friendly and professional customer interactions.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Developed prospects for new loans though weekly cold calling.
  • Conducted prompt and thorough investigations on referred files.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Teller, 09/1995 - 11/2006
ESL Federal Credit Union City, STATE,
  • Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
  • Managed overdraft reports and performed audits.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Participated in product sales campaigns.
  • Politely assisted an average of 100+ customers per day in afast and high-pressure environment.
  • Performed general teller duties for drive-thru line.
  • Managed shift schedule for a team of 19, with 3 locations
  • Coached and trained 19 bank tellers.
  • Handled foreign currency and performed currency transaction reports.
  • Introduced customers to other bank team members to help meet financial needs.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Identified potential needs through observation, questioning, and listening.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Provided Members with appropriate literature on banking products and services.
Bachelor of Science: Criminal Justice, Expected in 05/2002
Rochester Institute of Technology - Rochester, NY,
Additional Information

Participation on boards and community initiatives to offer support and guidance to economic development, as well as wealth building and financial education for long term sustainability of individuals and business within my marketplace.

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School Attended

  • Rochester Institute of Technology

Job Titles Held:

  • Senior Branch Manager
  • Branch Manager/Fraud Investigator
  • Senior Teller


  • Bachelor of Science

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