Excellent attention to detail
Effective listener and communicator
Handle bodily injury/liability auto and homeowner's claims, initial investigations and first call settlements.
Conduct detailed coverage analysis of personal automobile policies in conjunction with auto accidents.
Communicate with internal and external customers by explaining the entire claims process.
Maintain contact with claimants and attorneys to determine treatment status.
Complete medical evaluations.
Negotiate and settle property and injury claims.
Handle arbitration's and lawsuits. Made defense/settlement recommendations to management team.
Liaison between agency and commercial account policy holders.
Communicated results of vehicle inspections with policyholders/claimants to include handling of total loss payments.
Back up to team manager. Responsibilities included: Delegating work assignments, complaints, scheduling/attendance.
Conducted detailed coverage analysis of NYS No-Fault Regulation 68.
Communicated coverage and timelines to policyholders and medical providers.
Managed a high volume claim desk. Worked on several different computer systems to process claims efficiently/effectively.
Medically manage files utilizing peer reviews, Independent Medical Examinations, nurse case management and accident reconstruction experts.
Participated in OneBeacon CAT team for homeowner property claims.
Initiated initial contacts with policyholders and claimants obtaining the facts of loss, injury information, property damage information, vehicle locations and lien holder information.
Initiated the set up of vehicle inspections and rentals.
Handled a heavy volume of customer, vendor and co-worker's questions, problems and requests efficiently and effectively while maintaining confidentiality.
Provided quality customer service through excellent communication skills.
Handled a heavy volume of customer service questions, problems and transactions.
Reached quarterly sales goals by opening new accounts for customers.
Trained co-workers for various duties on bank sales procedures, communicating bank products offered and ensuring proper security protocols were followed.
Supervised customer service representatives ensuring prompt courteous service.
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