Confident manager with exemplary communication and organization skills. Successful leader with more than 15 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.
Skills
Cash Handling
Merchandising
Payroll
Planograms
Profit & Loss
Retail Management
Store Management Experience
Freight Experience
Sales Management
Pricing
Management
Sales
Recruiting
Retail Sales
Scheduling and Coordinating
Complex Problem Solving
Performance Evaluations
Microsoft Office Expertise
Teamwork and Collaboration
Managing Operations and Efficiency
Product and Service Knowledge
Employee Coaching and Motivation
Orientating and Training
Problem Resolution
Training and Development
Retail Space Planning
Team Building
Documentation and Reporting
Business Development Understanding
Recruitment and Hiring
Staff Training
Team Leadership
Time Management
Education and Training
, Expected in ā āHigh school diploma: - GPA:
Experience
Pure Hockey - Senior Assistant Manager Minnetonka, MN, 06/2021 - Current
Open and close store. Count drawers in. Do morning paperwork and deposits for previous business day. Do bank runs and change orders. Ensure associates are staying on task. Give out tasks to be completed. Receiving trucks. Familiar with Microsoft excel. Merchandise product. Dress mannequins. Customer service. Refunds and exchanges.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Directed and led employees, supervising activities to drive productivity and efficiency.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Completed inventory audits to identify losses and project demand.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Journeys - Store Jobs - Store Manager Topeka, KS, 12/2020 - 05/2021
Ran any and every aspect of my building, staff, unloading trucks, pushing freight, hiring, training
Dealing with vendors, scanning them in
Service tickets
Stepping out of my store to help other stores
Making the schedule
Stocking, merchandising, sale ads
Been through a remodel and helped with multiple.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Trained and mentored associates to teach daily tasks and procedures.
Strengthened work flow productivity by hiring, managing and developing top talent.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Updated and maintained store signage and displays.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Journeys - Store Jobs - Store Manager Vineland, NJ, 06/2013 - 01/2020
Ran any and every aspect of my building, staff, unloading trucks, pushing freight, hiring, training
Dealing with vendors, scanning them in
Service tickets
Stepping out of my store to help other stores
Making the schedule
Stocking, merchandising, sale ads
Been through a remodel and helped with multiple.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Trained and mentored associates to teach daily tasks and procedures.
Strengthened work flow productivity by hiring, managing and developing top talent.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw inventory management through cycle counts, audits and shrinkage control.
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