Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Confident manager with exemplary communication and organization skills. Successful leader with more than 15 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.

Skills
  • Cash Handling
  • Merchandising
  • Payroll
  • Planograms
  • Profit & Loss
  • Retail Management
  • Store Management Experience
  • Freight Experience
  • Sales Management
  • Pricing
  • Management
  • Sales
  • Recruiting
  • Retail Sales
  • Scheduling and Coordinating
  • Complex Problem Solving
  • Performance Evaluations
  • Microsoft Office Expertise
  • Teamwork and Collaboration
  • Managing Operations and Efficiency
  • Product and Service Knowledge
  • Employee Coaching and Motivation
  • Orientating and Training
  • Problem Resolution
  • Training and Development
  • Retail Space Planning
  • Team Building
  • Documentation and Reporting
  • Business Development Understanding
  • Recruitment and Hiring
  • Staff Training
  • Team Leadership
  • Time Management
Education and Training
, Expected in High school diploma : - GPA :
Experience
Pure Hockey - Senior Assistant Manager
Minnetonka, MN, 06/2021 - Current
  • Open and close store. Count drawers in. Do morning paperwork and deposits for previous business day. Do bank runs and change orders. Ensure associates are staying on task. Give out tasks to be completed. Receiving trucks. Familiar with Microsoft excel. Merchandise product. Dress mannequins. Customer service. Refunds and exchanges.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Journeys - Store Jobs - Store Manager
Topeka, KS, 12/2020 - 05/2021
  • Ran any and every aspect of my building, staff, unloading trucks, pushing freight, hiring, training
  • Dealing with vendors, scanning them in
  • Service tickets
  • Stepping out of my store to help other stores
  • Making the schedule
  • Stocking, merchandising, sale ads
  • Been through a remodel and helped with multiple.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
Journeys - Store Jobs - Store Manager
Vineland, NJ, 06/2013 - 01/2020
  • Ran any and every aspect of my building, staff, unloading trucks, pushing freight, hiring, training
  • Dealing with vendors, scanning them in
  • Service tickets
  • Stepping out of my store to help other stores
  • Making the schedule
  • Stocking, merchandising, sale ads
  • Been through a remodel and helped with multiple.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

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Job Titles Held:

  • Senior Assistant Manager
  • Store Manager
  • Store Manager

Degrees

  • High school diploma

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