senior assistant manager resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Manager with over 10 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers’ questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asClaire coworkers and managers for assistance.
Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in sales and customer service. Considered strong communicator and known for establishing successful customer relationships.
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, sales and operations. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Assessed, optimized and elevated operations to target current and expected demands.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Partnered with Center Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Achieved weekly sales, budget and other targeted goals.
Processed credit and debit card payments and returned proper change for cash purchases.
Increased sales by 60% over 4 week period.
Coached and developed store associates through formal and informal interactions.
Conducted weekly meetings with each team member to touch base on whether or not their goals have been met.
09/2017 to 07/2018General Store ManagerVera Bradley, Inc. | Sunrise, FL,
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Fostered healthy team environments to promote collaboration and boost productivity.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Greeted and assisted all customers daily in high-traffic retailer.
Oversaw daily operations of store, including inventory and supply restocClaire, cash-handling and assisting customers.
Hired and trained over 25 employees.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Partnered with Franchisee to develop and implement merchandising plans to guarantee profitability on weekly basis.
Selling memberships and handling all client concerns and inquiries.
05/2015 to 08/2017Assistant Manager Sales AssociateMassage Envy | City, STATE,
Assessed, optimized and elevated operations to target current and expected demands.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Collaborated with other Franchisee and General Manager in meetings to brainstorm new ideas and discuss best ways to handle customer service issues.
Managed day-to-day operations, including supervision and assignment delegation for 6-member team.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Oversaw personnel recruitment, performance and scheduling.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Mentored newly hired employees by explaining tactics for building sales pipelines.
Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Assisted Front Desk Associates by listening in on customer calls and suggesting techniques to close sales.
Ran weekly reports to assess individual and team performance and note areas requiring improvement.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Automated office operations, managed client correspondence and tracked records.
Recruited, hired and trained employees for marketing and sales department.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
06/2009 to 07/2012Model AssociateHollister Co. | City, STATE,
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Drove sales and add-on purchases by promoting specific item options to customers.
Received and inspected shipments to complete timely merchandising updates.
Remained standing for prolonged periods of time, in addition to repeated walClaire, bending, stretching and occasional lifting up to 10 lbs.
Presented friendly and positive attitude while communicating clearly with customers and colleagues.
Maintained flexibility to work varied schedule, including nights and weekends.
Adhered to top-quality client servicing standards to promote overall satisfaction.
Greeted incoming customers and provided personable and knowledgeable service.
Helped customer locate and select appropriate merchandise throughout store.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Helped customers find specific products, answering questions and offering advice.
Education and Training
Expected in to to Associate of Arts | NursingBroward College, Coconut Creek, FL, GPA:
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