Highly motivated and accomplished manager seeking to hone and augment diverse skill set to benefit wounded veterans and a strong team of like-minded professionals.
Skills
Program and Project Management
Veteran/Family Advocacy and Caregiving
Client-Specific Solutions
Mentoring and Training
Strategic Planning, Budgeting and Metrics
Community Outreach and Networking
Event Planning and Fundraising
Public Speaking and Presentations
Writing and Social Media
Program and Policy Development
Marketing and Promotion
Time Management and Deadline Sensitivity
Work History
07/XXX3 to Current
Patient Advocate and CaregiverPure Hockey – Exton, PA,
Establish and maintain rapport with doctors, nurses, case workers, clergy, medical specialists, pharmacists, physical therapists, housekeepers, dietitians, food service workers, CNAs, drivers and benefits/billing experts to successfully advocate for consistent and quality patient care.
Research, analyze and present care options to client to assist in decision making.
Educate patients on medicine and at-home healthcare tools.
Daily monitor patient care remotely, in private home, skilled nursing/rehab and in-home hospice care.
Provide and oversee all aspects of care, including hygiene, medication and diet.
12/XXX5 to 08/2020
Senior Assistant ManagerStage Stores – City, STATE,
Helped boost sales up to 58% through visual merchandising redesigns at select Texas stores.
Awarded Associate of the District (quarter) and Associate of Month (store) for exceptional leadership, team support and outstanding customer service.
Exceeded corporate "new account" sales goals by up to 800%.
Managed staff assignments, balancing individual requests with company needs.
11/XXX3 to 02/XXX5
Regional Fitness Programming DirectorFitness Connection – City, STATE,
Functioned as regional vice president of fitness programming.
Retooled struggling fee-based group training program, boosting revenues more than 300% through new market penetration and client retention.
Reorganized region's fitness programming department, including rewriting policies and procedures, implementing accountability system, conducting sales trainings, one-on-one mentoring with struggling staff, enlarging company's social media footprint, developing new marketing strategies and designing promotional materials.
06/2002 to 07/XXX3
NASM Certified Personal TrainerTown Sports International – City, STATE,
Served as group exercise manager, 2007 - XXX0.
Routinely exceeded corporate revenue goals for fee-based programs by more than 400%.
Named corporate Champ MVP for exceptional management and customer service, an award nominated by clientele and staff companywide.
Used ingenuity and available resources to create high-quality fitness programs within strict budgetary requirements.
Designed client-specific workout programs based on interests, experience, goals and ability. Clients included stroke/cardiac patients, professional athletes and workout novices.
Reached record-setting customer satisfaction ratings by managing issues for speedy resolution.
03/2002 to 07/XXX3
Classical-Trained Piano TeacherDale City Music – City, STATE,
Clientele of 30+ ranged from ages 4 to 60 and consisted of one-on-one instruction specific to each student's ability, experience and mental development
Created and implemented fully adaptable curriculum capable of benefiting advanced and beginning students, alike, including those with autism and other special needs.
Broke down complex concepts into usable information.
Hosted 2 formal recitals annually as part of community outreach to elderly veterans.
Former students have since pursued music studies at performing arts high schools and music degrees at prestigious universities such as New York University.
Education
Expected in
Master of Arts: Political Management The George Washington University - Washington, DC, GPA:
International Negotiating, Issues Management and Campaign Management
Regions: Eastern Europe, Asia, Africa, Middle East
Thesis: The Environmental Impacts of Armed Conflict
Expected in
Bachelor of Arts: Political Science University of Washington - Seattle, WA GPA:
Foreign Policy, US Military Intervention, National Security
Regions: Eastern Europe, Asia
Thesis: Quagmire and Quicksand: Resolving Conflict in the Former Yugoslavia
Expected in
Associate of Arts: Speech Communication And Rhetoric Bakersfield College - Bakersfield, CA GPA:
Member of Phi Rho Pi Honor National Forensic Honor Society
Additional Employment Experience
United Nations Junior Research Fellow in Tokyo, Japan
United Nations Special Rapporteur in New York, NY
National Journal International Environmental Editor (Greenwire, Energy Daily, UN Wire)
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