senior assistant i telesales resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a Detail-focused Employee that can bring a hands-on approach and amazing energy to meet task-based needs. My Reliable, quick-paced and team-oriented nature streamlines background operations and Focuses on comprehension to accomplish projects and while multi-tasking to meet concurrent deadlines and expectations.

I am very capable of providing skilled support to facilitate operational efficiency and meet challenging requirements. I am a Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight and Excellent planning, problem-solving and decision-making abilities.

  • Support services
  • Schedule and calendar management
  • Administrative duties
  • Project Management
  • Develop Business correspondence
  • Product and service understanding
  • Meeting planning
  • Mail management
  • Professional and Positive
  • Strong problem solver
  • Licensed in Life, Health, Property & Casualty
  • Dependable
  • Hardworking
  • Punctual
  • Leader
Education and Training
L.B.Landry High School New Orleans, LA, Expected in 06/1996 High School Diploma : - GPA :
Des Moines Area Community College Ankeny, IA Expected in Associate of Arts : Business Administration And Management - GPA :
Natural Grocers - Senior Assistant I-Telesales
Phoenix, AZ, 08/2015 - Current
  • Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Assisted operations for organization, providing direct support to employees and customers.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Provided services to enhance Sales & Service Department productivity and efficiency, including managing various support-related tasks.
  • Cross-Trained in Service department to assist during high call-volume to assist customers quickly and efficiency
  • Established Racial & Ethnic Diversity Chapter for Urbandale in 2016 by developing and collaborating with other colleagues to administer and develop strategic plan to create Business plan to provide yearly execution of goals/events required to actively maintain Business Resource Groups for colleagues to learn about various cultures
  • Current member of Race & Equity Partnership for Urbandale Site
  • Created Successful Proposal to seek funding to become 1st year Sponsor for Juneteenth /Latino Heritage Celebration
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Iconma, L.L.C. - Assistant Store Manager
Any Client Location, NC, 03/2013 - 07/2015
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
Aaa Mid-Atlantic - Loan Processor
Fairfax, VA, 03/2010 - 02/2013
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Followed up with appropriate stakeholders for guaranty approval, charge off and maturity extension.
  • Managed any conditions sent from underwriting departments.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Checked approvals against established bank and government lending standards.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Created and completed loan submission packages.
Nationwide - Insurance Sales Agent
City, STATE, 06/2007 - 02/2010
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Upsold products to policyholders and potential new clients.
  • Exceeded company sales goals for new policies.
  • Offered policy guidance and management to promote asset protection.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Consistently maintained high customer satisfaction ratings.
  • Mentored 4 new sales associates.
  • Resolved 98% of customer service issues within 2 days to maximize loyalty and retention.
  • Project Management - Worked directly with Sales and Service to reduce call waiting times during Open enrollment by being available to take more calls and providing one call resolution.
  • Assisted with Implementation of Business Resouce Group for Urbandale Site(R&ED)
  • Active member of Urbandale's Racialo & Equity Partnership started in 2020

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Resume Overview

School Attended

  • L.B.Landry High School
  • Des Moines Area Community College

Job Titles Held:

  • Senior Assistant I-Telesales
  • Assistant Store Manager
  • Loan Processor
  • Insurance Sales Agent


  • High School Diploma
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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