senior assistant caseworker resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Strong worker who continually maintains a positive attitude while interacting with demanding clients and also serves as the primary point of contact for caseworkers and clients. I am also a highly motivated and detail-oriented go-getter with more than 10 years experience supplying thorough, organized administrative support to my workers, Admin and the clients we serve daily.
  • Strong interpersonal skills
  • Excellent communication skills
  • Database management
  • Accurate and detailed
  • Independent worker
  • Attention to detail
  • Strategic thinker
  • Team building
  • Data collection and analysis
  • Exceptional organizational skills
  • Analytical thinker
  • Research support
Work History
Senior Assistant Caseworker, 10/2005 - Current
Aspirus Plover, WI,
  • Draft and edit written materials including agendas for monthly CFTM's
  • Respond to worker and client complaints, requests for information and services
  • Create detailed reports for personal Bi-monthly audit
  • Continually attain 100% on internal twice yearly file review
  • Open and close all in home and out of home cases within 24 hours
  • Obtain Social Security cards and Birth Certificates for workers and Medicaid Eligibility
  • Complete placement changes within the 24 hour time frame
  • Check the Multi-list daily for overnight removals and update info in SAFE
  • Enter Adjudication dates
  • Complete monthly search for Unknown parents and log activity in SAFE
  • File incoming documentation daily to keep file's in compliance
  • Conduct and log Supervised visits when asked
  • Assist with Front Desk operations when requested
  • Work closely with Medicaid Eligibility workers to ensure a quick response time in determining eligibility, often resulting in requesting info from workers or clients and filling out Medicaid applications
  • Work with CPS teams in setting up removal visits
  • Complete and send PSA's and MSA's to ensure correct info is given to the Provider and Contract Monitor
  • Assist with the Qualitative Case Review yearly with continual praise on my productivity and attitude

Intake Specialist, 03/2005 - 10/2005
Asrc Federal Holding Company Morrisville, NC,
  • Answered and redirected up to 100 calls per day
  • Assisted with event planning, including visit times with family members and friends
  • Screened all visitors and directed them to the correct employee or office
  • Created worksheets and logged samples correctly into the computerized tracking system
  • Interviewed and assessed an average of 10-20 incoming residents per week
  • Educated clients and their families about client rights and responsibilities
  • Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader
  • Served as part of an on-call emergency response team for crisis intervention within the facility
Support Coordinator, 09/2003 - 01/2005
Project Reality City, STATE,
  • Interviewed and assessed an average of 30 incoming clients per week
  • Collected and analyzed data on individual clients using records, tests, interviews and professional sources
  • Explained available substance abuse treatment services to incoming clients
  • Consulted with other staff regarding treatment plans regarding certain clients
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
  • Created detailed reports regarding client specific needs
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Managed office supplies, vendors, organizations and upkeep
  • Planned yearly United Way Charity work events
  • Screened clients in person and on phone about expectations of the clinic
  • Obtained signatures for financial documents both internal and external
  • Entered numerical data into databases in a timely and accurate manner
  • Scanned documents and entered into the database
  • Obtained scanned records and uploaded them into clients records as well as licensures for Clinic Doctors
  • Produced monthly reports using advanced Excel spreadsheet functions
Associate of Science: Criminal Justice and Sociology, Expected in Current
Universtiy of Utah - Salt Lake City, UT
Status -

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Resume Overview

School Attended

  • Universtiy of Utah

Job Titles Held:

  • Senior Assistant Caseworker
  • Intake Specialist
  • Support Coordinator


  • Associate of Science

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