senior assistant bursar resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Talented Operations Manager bringing twenty+ years of experience and demonstrated record of accomplishment in Finance, Collections and Higher Education. Proficient in operational enhancements, quality improvements and team leadership based on multiple strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Recent education focusing on the unique challenges of today's workforces to ensure diversity, equity and inclusion.
Skills
Policies and procedures implementation
Workforce training
Multi-unit operations management
Performance reporting
Solutions development
Incidents management
Systems implementation
Staff training and development
Market research, forecasting and analysis
Team Building/Leadership
Project management abilities
Customer relationship management
Conflict mediation
High-pressure environments
Employee engagement
Mentorship
Quality assurance controls
Finance
Incentive initiatives
Orientation procedures
Audits expertise
Proficient in American Sign Language
Experience
Senior Assistant Bursar, 03/2015 - Current Miami University – City, STATE,
Initiated operational changes to standard operating procedures based on statistical deficits.
Developed modifications for ongoing and completed projects to ameliorate performance weaknesses and discovered faults.
Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
Developed and improved procedures for collection of past due amounts.
Collaborated with legal resources and recovery teams to manage default issues.
Executed successful compliance monitoring and risk assessment programs.
Kept Perkins ans University loans in line with security standards and compliance requirements.
Developed and put into place policies and procedures for University collection practices.
Implemented new collection software.
Created and updated technical documentation for network installations and changes to existing installations.
Drafts and responds to all state, federal regulatory agencies, and consumer protection advocates in regards to consumer complaints, including Consumer Federal Protection Bureau, Attorney Generals and Better Business Bureau
Consumer Satisfaction Manager, 02/2013 - 08/2014 PREMIERE CREDIT OF NORTH AMERICA, LLC – City, STATE,
Drafts and responds to all state, federal regulatory agencies, and consumer protection advocates in regards to consumer complaints, including Consumer Federal Protection Bureau, Attorney Generals and Better Business Bureau
Tracks and reports trends on consumer complaints
Respond—verbal and written—to consumers directly in regards to complaints
Track compliments and positive interactions between company and consumer
Monthly reporting on complaints and resolutions
Monthly presentation on complaints and resolutions
Manage staff of letter writers, reviewing all letters
Monitor consumer calls, and analysis of complaint validity
Develops company policy
Write procedures and work instructions
Oversees budget and staffing for department
Senior Collections Manager, 08/2010 - 02/2013 Premiere Credit Of North America, Llc, – City, STATE,
Managing 50-55 employees, 5 Unit Collection Managers (UCM) and 3 different departments (new-hire training, administrative loan discharge department, consumer correspondence department)
Managing all non-monetary resolutions; Disability, Death, Incarceration and Litigation accounts.
Achieving and maintaining rankings in the top three reported by the Department of Education since January 2011.
Oversaw and trained collection managers on collection methods, documentation requirements and performance strategies.
Ensure that all corrective action for performance, compliance, conduct and attendance are completed in a timely manner
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