LiveCareer-Resume

senior agent resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • Time Management
  • Clear Communication
  • Professional Networking
  • Marketing Management
  • Problem-Solving
  • Leads Prospecting
  • Analytical and Logical Thinking
  • Adaptability and Flexibility
  • Client Relations
  • Verbal and Written Communication
  • Relationship Building
Education and Training
Utica University Utica, NY, Expected in 04/1994 Bachelor of Arts : Criminal Justice - GPA :
Experience
Fedex - Senior Agent
West Henrietta, NY, 07/2022 - Current
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Utilized selling behaviors to identify and solve customer needs.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Researched insurance plans to find good options for clients' needs.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Advantagecare Physicians - Sales Agent
Melville, NY, 09/2021 - 07/2022
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Developed fact-finding interviews to determine need for coverage.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Prepared proposals and conducted closing interviews to sell insurance products.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Exceeded company sales goals for new policies.
Dsv Road Transport - General Manager
Minneapolis, MN, 04/2015 - 08/2021
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on duties, policies and procedures.
Lineage Logistics - Owner/Operator
Algona, IA, 01/2010 - 03/2015
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Optimized profits by controlling food, beverage and labor costs.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

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Resume Overview

School Attended

  • Utica University

Job Titles Held:

  • Senior Agent
  • Sales Agent
  • General Manager
  • Owner/Operator

Degrees

  • Bachelor of Arts

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