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Senior Administrator Resume Example

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SENIOR ADMINISTRATOR
Professional Summary

Seasoned Healthcare Leader and Clinician focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Bringing 9 years of progressive clinical and business experience in the healthcare industry.

Skills
  • Operations oversight
  • Process improvements
  • Performance improvement
  • Staff Management
  • Employee Performance Evaluations
  • Patient Advocacy
  • Emergency Readiness
  • Health Information Systems
  • Medicare Compliance
  • Verbal and Written Communication
Work History
Company NameSenior Administrator | City, State | June 2019 - Current
  • Assist Regional Director of Operations with day-to-day administrative and operational functions for skilled home health agency, providing guidance and leadership to employees across 6 additional branches while maintaining Administrator role of St. Louis, MO branch.
  • Gathered information and presented information company-wide on topics including CMS regulations, PDGM payment system, and therapy-specific updates related to home health.
  • Other duties indicated in the Administrator role listed below.
Company NameAdministrator | City, State | May 2017 - June 2019
  • Oversaw day-to-day operations, including supervising 12-person team.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Responded to inquiries from doctors, nurses and patients with accurate information.
  • Maintained up-to-date information in electronic medical records software.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all clients.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Boosted team performance with enhanced employee evaluation processes.
  • Improved CMS Quality Star Rating from 2.5 Stars to 4.0 Stars as reported on Home Health Compare.
  • Developed and maintained relationships with new and existing referral sources to promote census growth through marketing efforts. .
Company NameHome Health Physical Therapist | City, State | October 2013 - May 2017
  • Evaluated and treated wide range of conditions, including chronic and acute pain, joint replacements, arthritis, Multiple Sclerosis, Parkinson's, stroke, neuropathies, and decline in functional mobility related to CHF, COPD, Diabetes, etc.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Used Home Care Home Base to chart patients' progress and update departmental records with data according to healthcare documentation regulation.
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Received various accolades and recognition based on excellent customer satisfaction via company customer service calls and SHP surveys.
Company NameTravel Physical Therapist | City, State | December 2012 - October 2013
  • Provided physical therapy services in Skilled Nursing Facility settings in both Michigan and Oregon
  • Evaluated and treated wide range of conditions, including chronic and acute pain, joint replacements, arthritis, Multiple Sclerosis, Parkinson's, stroke, neuropathies, and decline in functional mobility related to CHF, COPD, Diabetes, etc.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Used Casamba to chart patients' progress and update departmental records with data according to healthcare documentation regulation.
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships immediately upon assignment.
Education
Doctor of Physical TherapyPhysical TherapyUniversity of St. Augustine For Health SciencesCity, May 2012
Bachelor of ScienceAthletic TrainingAquinas CollegeCity, May 2009
Certifications
  • Licensed Physical Therapist - 2014 (Current and Compact Eligible)
  • CPR and First Aid Certification – American Heart Association/ICPRI
  • Centene APEX Training - Completed
  • LPI: The Leadership Challenge - Completed
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Resume Overview

School Attended

  • University of St. Augustine For Health Sciences
  • Aquinas College

Job Titles Held:

  • Senior Administrator
  • Administrator
  • Home Health Physical Therapist
  • Travel Physical Therapist

Degrees

  • Doctor of Physical Therapy Physical Therapy
    Bachelor of Science Athletic Training

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