Seasoned Healthcare Leader and Clinician focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Bringing 9 years of progressive clinical and business experience in the healthcare industry.
Skills
Operations oversight
Process improvements
Performance improvement
Staff Management
Employee Performance Evaluations
Patient Advocacy
Emergency Readiness
Health Information Systems
Medicare Compliance
Verbal and Written Communication
Education
University of St. Augustine For Health SciencesSt. Augustine, FL, Expected in 05/2012 – –Doctor of Physical Therapy:Physical Therapy - GPA:
Aquinas CollegeGrand Rapids, MI, Expected in 05/2009 – –Bachelor of Science:Athletic Training - GPA:
Certifications
Licensed Physical Therapist - 2014 (Current and Compact Eligible)
CPR and First Aid Certification – American Heart Association/ICPRI
Assist Regional Director of Operations with day-to-day administrative and operational functions for skilled home health agency, providing guidance and leadership to employees across 6 additional branches while maintaining Administrator role of St. Louis, MO branch.
Gathered information and presented information company-wide on topics including CMS regulations, PDGM payment system, and therapy-specific updates related to home health.
Other duties indicated in the Administrator role listed below.
Ace Parking Management, Inc. - Administrator Phoenix, AZ, 05/2017 - 06/2019
Oversaw day-to-day operations, including supervising 12-person team.
Developed and distributed employee work schedules based on operational needs and employee requests.
Coordinated with other healthcare providers concerning treatment plans for patients.
Responded to inquiries from doctors, nurses and patients with accurate information.
Maintained up-to-date information in electronic medical records software.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all clients.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Boosted team performance with enhanced employee evaluation processes.
Improved CMS Quality Star Rating from 2.5 Stars to 4.0 Stars as reported on Home Health Compare.
Developed and maintained relationships with new and existing referral sources to promote census growth through marketing efforts. .
Brookdale Senior Living - Home Health Physical Therapist Greenville, OH, 10/2013 - 05/2017
Evaluated and treated wide range of conditions, including chronic and acute pain, joint replacements, arthritis, Multiple Sclerosis, Parkinson's, stroke, neuropathies, and decline in functional mobility related to CHF, COPD, Diabetes, etc.
Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
Used Home Care Home Base to chart patients' progress and update departmental records with data according to healthcare documentation regulation.
Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
Taught patients how to live within limits of capabilities and celebrated successes.
Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
Resolved problems, improved operations and provided exceptional service.
Developed and maintained courteous and effective working relationships.
Received various accolades and recognition based on excellent customer satisfaction via company customer service calls and SHP surveys.
Advanced Medical Personnel Services - Travel Physical Therapist City, STATE, 12/2012 - 10/2013
Provided physical therapy services in Skilled Nursing Facility settings in both Michigan and Oregon
Evaluated and treated wide range of conditions, including chronic and acute pain, joint replacements, arthritis, Multiple Sclerosis, Parkinson's, stroke, neuropathies, and decline in functional mobility related to CHF, COPD, Diabetes, etc.
Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
Used Casamba to chart patients' progress and update departmental records with data according to healthcare documentation regulation.
Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
Taught patients how to live within limits of capabilities and celebrated successes.
Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
Resolved problems, improved operations and provided exceptional service.
Developed and maintained courteous and effective working relationships immediately upon assignment.
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