Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated and driven Senior Administrative Assistant, who has proven to be a leader through bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during two years in field. Adept at strategic planning, producing reports and letters, routing packages and updating tracking documents. Proven strategic planner due to organization and optimization of time on senior leaders calendars.

  • Issue resolution
  • Spreadsheet development
  • Protecting information
  • Records management systems
  • Calendar management
  • Invoicing and billing
  • Detailed meeting minutes
  • Sensitive material handling
  • Advanced MS Office Suite knowledge
  • Organization and Prioritization
03/2018 to Current
Senior Administrative Assistant Wave Life Sciences Lexington, MA,
  • Coordinate project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Foster a collaborative and inclusive environment among peers and other co-workers, while managing your day-to-day responsibilities.
  • Train and mentor administrative staff members in company policies, daily task execution and industry best practices.
  • Create, document and implement administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Guide administrative and professional staff through computer and software problems.
  • Control and manage document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Enter invoice data into company database for Charitable Contributions and updated details, including customer contacts to keep information current.
  • Manage conference calls by documenting participant and meeting details.
  • Create and edit PowerPoint presentations used for business development.
  • Facilitate troubleshooting, maintenance and updates for office systems as CB technology ambassador.
  • Oversee office inventory by restocking supplies and submitting purchase orders.
  • Answer daily phone calls on multi-line phone system and transferred calls.
  • Proof and edit letters and other correspondence to correct grammar and spelling errors.
  • Compile Sworn Documents, data, and create reports and spreadsheets.
  • Improve productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
05/2014 to 03/2018
Senior Floor Leader Elior Clinton, SC,

Senior Floor Leader

  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Followed Manager and Retail Support advice to improve leadership and supervisory skills.
  • Secured contract with Linens and Flowers vendors to supply all design and sanitary materials and services at competitive prices.
  • Assisted in new hire training to provide brand information, establish performance requirements and the selling cycle.
  • Trained and developed new hires and Leaders on coaching tools for the business through delegation, opening/closing procedures, driving traffic and motivating team of 100+ staff members to daily goals up to $70,000.
  • Entered employees into payroll, worked with upper management and retail support on sales focus for the shop, acting as Floor Leader, Brand Leader, Till Leader and Sales Ambassador.

Private Party Planner

  • Booked in-shop private parties and led party staff in planning, set-up, and execution of the event, in addition to finding Vegan/Vegetarian catering where applicable.

Eco Warrior

  • Managed green initiatives and sustainability on the retail level in our shop, including recycling, composting, and shipping black pots back to manufacturing.
  • Surveyed and developed new ways to reduce waste in our store with towels, plastic bottles, and cleaning solutions.
  • Created a Green Team to maintain the demands of a high volume shop, training them on all sustainability aspects of the business, giving them tools to train other staff not involved in the team.
  • Developed and socialized green tools on plant care, cleaning, and recycling for Lush North America.
10/2013 to 10/2014
Cashier Tenenbaum Hardware City, STATE,
  • Maintained high productivity by efficiently processing cash, credit, debit and client ROA payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted Accounts Receivable with billing and charging of contractor accounts, communicating with both management and customers.
  • Worked multi-phone line system for shop.
  • Processed returned items in accordance with store policy.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
Education and Training
Expected in 05/2015
Bachelor of Fine Arts: Musical Theatre Performance
Columbia College Chicago - Chicago, IL,
  • Minor in Music Business and Shakespeare Studies

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