Forward-thinking Senior Enterprise Account Manager with 10+ years of experience leveraging outstanding communication skills and commitment to innovation, trained leadership and efficiency. Exceptional at cultivating client relationships, engagement and account retention. Excellent in client oversight, understanding customer needs, issue resolution, end-to-end project management and after-sales support. Collaborative team player with outstanding workmanship and high regard for efficiency, accountability, and empathy.
- Account management
- Revenue generation and retention
- Business negotiation
- Territory management
- Account planning
- Cross-functional collaboration
- Contract preparation
- Strategic planning and selling
- Forecasting
- Time management
- Effective verbal and written communication
- Relationship building
- Teachability
- https://www.linkedin.com/in/Jessica-ortiz/
Pittsburgh, PA, 03/2011 - 01/2022
- Grew portfolio through consultative and total network solution selling for wireless, voice, connectivity, digital and virtualized solutions, data center, cloud, cybersecurity products and services.
- Built and maintained relationships with C-level clients as part of continued service, end to end portfolio management, as well as to potentially grow existing contracts.
- Created strategic account plans based on changing markets, customer conditions, competitor activity and updates relevant to achieving and exceeding sales targets.
- Initiated collaboration with various groups to facilitate and expedite related business transactions, to execute sales or delivery/resolution of customer requests and concerns.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Created sales forecasts to target monthly and yearly objectives.
Washington, DC, 10/2010 - 01/2011
- Crafted and implemented innovative strategies that drove Club Le Jean membership acquisition, retention, and engagement.
- Met and surpassed established KPIs for member acquisition, retention and activities at numerous accounts.
- Supervised external communication with Club Le Jean members.
- Collaborated with product, marketing and sales teams to create targeted promotions/communications to maintain an ongoing relationship between the brand and its members.
- Conducted detailed analyses of rival loyalty programs to inform strategic decision making.
City, STATE, 01/2008 - 07/2010
- Met and exceeded sales targets through acquisition of new clients and retention of existing key accounts for print and fabrication, events, IT, design, and publication services.
- Part of the pioneer team that established the company's Fabrication Department and its present system.
- Collaborated closely with creatives, brand, marketing and sales teams for project requirements and execution.
- Managed projects from design conceptualization to fabrication and implementation.
- Ensured alignment of plans and strategies and guaranteed sound execution.
2021 - 2022 : Global Service Providers / Wholesale Business
Key Accounts : Google, Vodafone
Grew existing portfolio by $4.3M
300% Incremental Sales Achievement (Q3 2021)
Top ICT Sales for GSP (May, June, November 2021)
Millionaires Club >PhP1M Sales for GSP (October 2021)
2019 - 2020 : IT - Business Process Management Industry
Key Accounts : Google, Teleperformance, Telus
894% Incremental Sales (August 2020)
160% YTD Gross Sales Revenue Achievement (2020)
Top ICT Sales for IT-BPM (June 2020, August 2019)
Top Broadband Sales for Key Industries 1 (March 2020)
Top 8 Account Manager, Enterprise Group (Q3 2019)
Millionaires Club >PhP1M Sales for Key Industries 1 (August, September, October 2019)
2017 - 2018 : Manufacturing (Food), Distribution, Automotive Industries and Religious Organizations
Key Account : Coca-Cola Top Data Sales for Key Industries 4 (July 2018)
Top IT Enabled Services Sales for Key Industries 4 (July 2018)
Top Wireless Sales for Key Industries 4 (January 2018)
Top Data Sales for Key Industries 4 (February 2017)
2016 : Education Industry
Key Account : De La Salle University School System
697% YTD Incremental Sales Achievement
Top 4 Account Manager, Key Industries 4
Top Data Sales for Key Industries 4 (August, November, December 2016)
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School Attended
- De La Salle - College of St. Benilde
Job Titles Held:
- Senior Account Manager
- Customer Relations Manager
- Senior Account Executive
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