Experienced Senior Account Manager with a proven track record in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results. An approachable personality, combined with extensive knowledge and expertise that stems from managing difficult accounts with professionalism. I am a solution oriented problem solver dedicated to best in class customer care. Natural communicator capable of interacting with all levels of the organization, I am equally skilled at managing simultaneous objectives in a deadline driven environment.
Skills
Excellent and persuasive in communication and negotiations.
Highly proticient in numerous CRM software platform's (including Salesforce) alongside Microsoft office and other applications.
Sales process engineering Including strong leadership and sales development, forecasting and management, retention and lead generation capabilities.
Key account generation
Data analytics and strategic planning abilities. Familiarity with both marker and competitive analysis.
Exert at consultative and relationship selling. Profit and revenue-generating strategies. Experienced in social media marketing recruitment and hiring. Market intelligence
National account coordination, logistics and. Management experience.
Education
Nicholas County High School Summersville, WV, Expected in 06/1995 – –:Diploma - GPA:
Continuing education in Business.
Member of National Honor Society.
Member of Superintendents Super Scholars
Elected Captain of Dance Team and Head Majorette.
Member of FBLA and Student Body Government, being elected and holding multiple offices for each.
West Virginia UniversityMorgantown, WVExpected in 05/1999 – –Bachelor Of Arts:Business Communications - GPA:
Magna cum laude graduate
3.75 GPA
Dean's List
National Honor Society
West Virginia UniversityMorgantown, WVExpected in 05/1999 – –:Bachelor Science - GPA:
Magna cum laude graduate
3.75 GPA
Dean's List
National Honor Society
Work History
Owens & Minor, Inc. - Senior Account Manager Denver, CO, 10/2019 - Current
Engaged clients in order to build relationships while maintains and nurturing business relationships with existing clients. Identified accounts with shrinking revenue and addressed "at risk clients, reaching out to these accounts to ensure retainment.
Cultivated a deep expertise In available product offerings and all associated capabilities to inform customers with purchasing decisions. Developed foundational knowledge of specialized job functions, industry practices, and standards to assist in creating actionable recommendations.
Maximized ROl of campaigns by analyzing performance, response rares, and resulls.
Created programs successful in generating qualified leads and driving sales revenue.
Assembled technical and cost proposals for clients and vented proposal completeness and compliance with regulations.
Conducted strategic planning meetings with my clients on a regular basis in order to determine job title expansion, geo coding and recruitment efforts required for hiring consideration. Reviewed ongoing marketing trends to integrate successful strategies into ongoing marketing development efforts.
Negotiated profitable terms with Clients and the company, including levels or service, prices, and duration of contracts, helping clients choose optimal approaches based on current budgets and targets.
Maintained detalled records in Salestorce to track contacts and sales and follow-up with porentialcustomers.
Gathered, aggregated, and modeled critical business data to forecast changing market variables. Used external industry data to identify business trends, risks, and opportunities.
Identified opportunities for improvement by streamlining processes, reducing costs, or realigning strategies to better capture available opportunities.
Mined avallable company and competitor data to fully understand the current market landscape and direct the development or strategic solutions. Compiled, analyzed and modeled data to support recommended changes
Kept robust library of reusable assets for use in business intelligence gathering, reporting and forecasting and client presentations. Additionally became proficient in artificial intellIgence and process automation.
Environmental Pest Solutions - Business Development and Account Manager City, STATE, 02/2017 - 02/2019
Optimized current revenue streams by meeting with existing customers to preform inspections seizing every opportunity new lead generation
Exceeded sales goals as established by upper management, significantly increasing ROl
Focused on relationship building, I networked with many local, regional and even international organizations to develop and fill pipeline in tum consistently ranking in the top tier of sales professionals finishing number one numerous months based on too dollar amount
Providing exceptional customer service, even when errors occurred, working quickly and efficiently to correct any service, billing or scheduling issues
100% closing ratio on all scheduled appointments
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Tracked and analyzed weekly sales reports, Implemented corrective action plans and streamlined sales process and operations.
Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Active Pest Control - Business Development and Account Manager City, STATE, 06/2012 - 02/2017
Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, building strong relationships and increasing hard sales numbers.
As a customer care agent, I was responsible for answering customer calls and resolving issues including billing, scheduling. new customer sales and complaints.
Oversaw dally functions or assigned branch includina scheduling, route reviews to ensure minimal windshield time, and collections.
As the inside sales manager, I trained agents in technique by original script specific scenario coaching, mentoring and leading by example as was consistently the too producer for sales in the contact center
As a Commercial Sales Inspector specializing in new business development and existing management, I canvassed and cold called for potential leads, scheduled and performed inspections with potential customers, including creative leads and those provided by the contact center, provided proposals, generated agreements and obtained signature and payments prior to working with technicians and branch support for preferred scheduling.
Followed up to ensure customer satisfaction with services performed to ensure customer retention and obtain referrals, minimizing cancellations.
Met and or exceeded sales goals as determined by upper management.
Maintained a 98% closina ratio with scheduled appointments.
Effectivelv built relationshios with both established and potential customers.
Consistentlv inspected, quoted and sold large accounts with annual contract values greater than $50,000 and above, typically while converting their residential services on a single visit.
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