Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
As a Senior Account Executive, I am responsible for achieving my assigned sales plan by generating profitable UPS Small Package revenue growth through the development of new business and the retention of existing business within my territory. On a daily basis, I analyze customers' current supply chain needs to create appropriate solutions and promptly respond to customers' requests.
-Conducts face-to-face customer sales calls.
-Analyze customer billing technology and proposes technology solutions.
-Build relationships with key stakeholders, and generates revenue opportunities across all product and service lines.
-Prepares pre-sale action plans and customized presentations, and performs pre-call research and analysis.
-Ensures smooth implementation and account setup, training customers on UPS technology solutions, billing analysis tools, and packaging techniques.
-Develops standard operating procedures (SOPs), generates standard and customized reports and queries, accesses appropriate databases, and interprets and clarifies data.
-Submits pricing requests and analyzes price quotes.
-Tracks sales performance to objectives.
-Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategy.
-Responds to and resolves customer inquiries, complaints, and issues
-Coordinates opportunities and strategies with other team members
-Maintains knowledge of UPS products and services to develop appropriate sales solutions
-Reviews customer shipping practices to ensure contractual compliance
-Determines customer discounts and writes new contracts
-Educates customers on UPS's service channels to expedite problem resolution
-Provides compelling value proposals to potential and existing customers
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