Dynamic communicator with excellent people skills and exceptional ambition. Exceptional leader talented at employee development and aligning human capital investments with growing business demands. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated student with solid experience managing all levels of large scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the efficiency gains produced with tools such as; ITIL, Lean Six Sigma, and Professional Project Management.
Strong verbal communication
Research and analysis
Strategic objective execution
Marketing and advertising
Senior Account Executive10/2003
to 06/2011 New Horizons Computer Learning Center – Oklahoma City,
Successfully developed a database of 350 corporate companies by use of internal, direct, and external sales tactics, including extensive cold calling and social networking.
Experienced in developing strategic sales and marketing plans for my client's corporate training initiatives.
Collectively utilized the CMS program management tools to streamline pipeline management within my Account Executive position.
Utilizing this sales tracking program to efficiently measure and monitor sales activities and increase corporate closing ratios.
Implementing sales plans and processes in coordination with marketing programs and operational controls to increase productivity and growth.
Increased sales 76% year-over-year by implementing and monitoring goal standards through accountability measurement.
Maintained and exceeded a quota of $75,000 per month by identifying the processes, and business development of each department within each account.
Creating strong customer rapport and networking strategies with key decision makers in organizations, including; Human Resource Managers, Directors of IT, CEO's and COO's.
Analyzing business' areas of improvement by asking open ended questions, seeking clarifications and creatively offering customized employee training options.
Creating individualized IT related web-based newsletters for effective penetration of new and existing client base.
to 04/2003 Sprint Telecommunications – Ft. Walton Beach,
Provided 100% plus support to the sales team by ensuring all sales and service objectives were met by consistently exceeding my monthly sales quotas.
Responsible for customer service in telecommunication industry, duties included answering customer's inquiries, problem solving and providing detailed information on new products.
Worked with new customers in the development of accounts and the implementation of products.
Assisted in the training of new customer service representatives Helped manage all internal sales based promotions and contests.
Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
Analyzed departmental documents for appropriate distribution and filing.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Researched and updated all required materials needed for firm and partners.
Developed new process for employee evaluation which resulted in marked performance improvements.
Initiated two key partnerships which resulted in 54% revenue growth.
Implemented marketing strategies which resulted in 12% growth of customer base.
Assisted various business groups with document organization and dissemination during acquisitions.
Performed initial client assessment and analysis to begin research process.
Translated technical specifications into detailed product requirements.
Led communication with stakeholders regarding product goals and progress made.
Coached and mentored [Number] new staff members, including conducting performance reviews.
Collaborated with business, UX and marketing teams to drive brand development and messaging.
Bachelor's Degree: Political Science Pre- LawCurrentMichigan State University-
East Lansing, 48823,
Political Science Pre- Law
Top [Number]% of class
Emphasis in [Name of Emphasis]
Recipient of [Scholarship Name] Scholarship
Student government representative
Continuing education in [Topic]
Associate of Arts Degree: University of NorthWest Florida State College-
Lean Six Sigma Yellow Belt Certification
Project Management Profesional Certification candidate: 5 2015-
Information Technology Infrastructure Library (ITIL) Foundations Certified
Elected on the Board of Directors of Burchum Hills Retirement Foundation, Co-chair of LINC membership committee, IT Council educational committee member, Toastmasters of East Lansing member, member of the Lansing Chamber of Commerce, and Founder of local ITIL chapter through ITSM
Nominated Member of Political Science Scholars Program Dean's Student Scholar Committee
streamline, business development, call center, closing, CMS, cold calling, corporate training, client, customer service, database, Human Resource, Information Technology, ITIL, marketing plans, marketing, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, networking, newsletters, problem solving, processes, program management, Project Management, rapport, sales, Six Sigma, strategic, telecommunication, employee training
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
New Horizons Computer Learning Center
Michigan State University
University of NorthWest Florida State College
Job Titles Held:
Senior Account Executive
Bachelor's Degree : Political Science Pre- Law Current Associate of Arts Degree : Lean Six Sigma Yellow Belt Certification
Project Management Profesional Certification candidate : 5 2015
Create a job alert for [job role title] at [location].