Senior Account Executive Resume Example Pierce Group Benefits

SENIOR ACCOUNT EXECUTIVE

Professional Summary

Office Management and Administration Professional with fifteen years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

Commercial Real Estate
Strategic planning
Excellent planner and coordinator
Filing and data archiving
Accounts payable and receivable
Multi-line phone proficiency
AR/AP
Strong interpersonal skills

Project planning
Office administration
Administrative support
Office management
Dedicated team player
Excellent communication skills
Staff management
Results-oriented

Work History

Senior Account Executive, 03/2013 to Current
Pierce Group Benefits – Holly Springs, North Carolina

Liaised between clients and support team to resolve issues quickly and effectively.
Maintained information and client satisfaction for high-profile accounts.
Put together reports and trend models to advise clients on best plan options.
Met with clients to develop employee cost-sharing strategies.
Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Built relationships with clients through active listening to provide excellent service.
Responded to customer calls within two hours to swiftly resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.

Residential Property Manager, 05/2011 to 06/2012
S.L. Nusbaum Realty Company – Norfolk, VA

Responsible for the overall management, marketing and operations of a conventional apartment community with 256 units and ten direct reports.
Restructured resident retention program.
Increased and sustained a minimum of 98% monthly occupancy.
Reduced and sustained less than 0.2% monthly delinquency.
Negotiated contracts for all services provide to property, controlling cost, and increasing Net Operating Income by 7%.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Executive Assistant, 08/2008 to 05/2011
S.L. Nusbaum Realty Company – Norfolk, VA

Assisted three Senior Vice Presidents, supporting a diverse portfolio of 22 shopping centers.
Interface with internal and external parties with respect to highly sensitive/confidential information on behalf of brokers and clients.
Created tracking system to ensure completion of all relevant documentation for new business.
Created procedure manual relating to the portfolio to assist in transition of personnel.
Escalated any major issues to property manager for immediate remediation.
Distributed and followed up on tenant renewal notices.
Worked with senior management to initiate new projects and assist in various processes.
Allocated executive tasks and managed complex calendars and administrative functions.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.

Office Manager, 01/2005 to 08/2008
C&W Investment Company, LLC – Columbus, OH

Responsible for the overall management and operations of a Real Estate Investment office, assisting Principal in the management of 210 residential and commercial units.
Assisted with budget and financial strategic planning, marketing, accounts payable, accounts receivable, billing, payroll and year-end tax preparation, using QuickBooks.
Created monthly statements for distribution to tenants.
Created work order tracking procedure to ensure completion and control cost.
Increased and sustained monthly occupancy and reduced delinquency.
Handled all incoming business and client requests for information.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for five employees.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.

Education

High School DiplomaHamilton Township High School - Columbus, OH

Additional Information

Real Estate Salesperson License - Virginia

Resume Overview

Companies Worked For:

Pierce Group Benefits
S.L. Nusbaum Realty Company
C&W Investment Company, LLC

School Attended

Hamilton Township High School

Job Titles Held:

Senior Account Executive
Residential Property Manager
Executive Assistant
Office Manager

Degrees

High School Diploma

Senior Account Executive Resume Example

Resume Score: 80%

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