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Senior Account Executive Resume Example

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SENIOR ACCOUNT EXECUTIVE
Professional Summary

Office Management and Administration Professional with fifteen years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

Commercial Real Estate

  • Strategic planning
  • Excellent planner and coordinator
  • Filing and data archiving
  • Accounts payable and receivable
  • Multi-line phone proficiency
  • AR/AP
  • Strong interpersonal skills
  • Project planning
  • Office administration
  • Administrative support
  • Office management
  • Dedicated team player
  • Excellent communication skills
  • Staff management
  • Results-oriented
Work History
Agency Development Manager, 07/2020 to Current
Company Name – City, State
  • Business-to-business employee benefits sales
  • Exceeded annual sales goals
  • Developed a strong book of business
  • Recruited 6 individuals to contract with the company
  • Conducted onboarding and development of newly contracted agents
  • Conducted weekly training and contributed to weekly sales meetings
Office Administrator, 02/2020 to 07/2020
Company Name – City, State
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
  • Delivered clerical support by efficiently handling wide range of tasks, including special projects
  • Tracked office supplies and restocked low items to keep team members on-task
Senior Account Executive, 03/2013 to 02/2020
Company Name – City, State
  • Liaised between clients and support team to resolve issues quickly and effectively
  • Maintained information and client satisfaction for high-profile accounts
  • Put together reports and trend models to advise clients on best plan options
  • Met with clients to develop employee cost-sharing strategies
  • Presented talks to human resources professionals and C-level executives about available services and benefits of different plans
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • Built relationships with clients through active listening to provide excellent service
  • Responded to customer calls within 2 hours to swiftly resolve issues and answer questions
  • Maintained high standards of customer service by building relationships with clients
Residential Property Manager, 05/2011 to 06/2012
Company Name – City, State
  • Responsible for overall management, marketing, operations of a conventional apartment community with 256 units and ten direct reports
  • Restructured resident retention program
  • Increased and sustained a minimum of 98% monthly occupancy
  • Negotiated contracts for all services provide to property, controlling cost, and increasing Net Operating Income by 7%
  • Directed property management program by determining requirements, applying standards, planning for material equipment replacement, while implementing quality control oversight
  • Compiled maintenance, repair requests for submission to maintenance department
  • Kept records accurate, detailed fully compliant with reporting requirements to meet all state, local and federal housing requirements
Executive Assistant, 08/2008 to 05/2011
Company Name – City, State
  • Assisted three Senior Vice Presidents, supporting a diverse portfolio of 22 shopping centers
  • Interface with internal, external parties with respect to highly sensitive, confidential information
  • Created tracking system to ensure completion of all relevant documentation for new daily business
  • Created procedure manual relating to the portfolio
  • Completed annual tenant renewal notices
  • Worked with senior management to initiate new projects
  • Managed administrative functions
  • Contributed to smooth business operations by planning and organizing meetings, conferences, including conference calls
Office Manager, 01/2005 to 08/2008
Company Name – City, State
  • Responsible for the overall management of 210 residential and commercial units
  • Assisted with financial planning, marketing, accounts payable, accounts receivable, billing, payroll, year-end tax preparation, using QuickBooks
  • Distributed monthly tenant statements
  • Created work order tracking procedure to ensure completion of maintenance requests
  • Increased and sustained monthly occupancy
  • Handled all incoming business calls
  • Tracked, recorded expenses. Reconciled accounts to maintain accurate, current compliant financial records
  • Completed bi-weekly payroll for five employees
  • Oversaw office inventory
Education
High School Diploma: 05/1982
Hamilton Township High School - City, State
Additional Information

Real Estate Salesperson License - Virginia

Health/Life & Accident LIcense - Virginia and North Carolina

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Resume Overview

School Attended

  • Hamilton Township High School

Job Titles Held:

  • Agency Development Manager
  • Office Administrator
  • Senior Account Executive
  • Residential Property Manager
  • Executive Assistant
  • Office Manager

Degrees

  • High School Diploma : 05/1982

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