Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Demonstrated success in developing training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic and leadership skills. Experienced E-7/Sergeant First Class and Air Defender offering 19+ years of experience with United States Army/Florida National Guard. Solid communication, planning and problem-solving abilities. Outstanding team collaboration, and Course Manager skills. Multi-talented Quality Assurance Officer consistently rewarded for success in planning and operational improvements. Experience in soldier development and management procedures positively impacting overall morale and productivity.


*Certified by FIRES Center of Excellence (Air Defense Artillery Branch Propenency) in all Six courses (14G10, 14S10, 14CMF NCOPDS courses) taught from FLARNG RTI - ADA BN.

*Scored 100% on Assurance Evaluation Army Standards as the Battalion Quality Assurance Officer 2014-2017

*Trained and lead 18 new proponent ADA Branch instructors in to the Air Defense Battalion for the FLorida Regional Training Institute

*AMDWS FO experienced operator, 2008

*FAAD EO experienced operator, 2008

*ADSI certified mainter and user by Ultra Electronice, 2013

*TAIS experience, 2014

  • Non-Commissioned Officer training and development
  • Course and Class Supervision
  • Air Defense Equipment / Asset utilization
  • Curriculum Development / Writing
  • Class and individual instruction
  • Operational improvement
  • Equipment troubleshooting
  • Quality assurance background
  • Student-centered learning
  • Lesson Planning
  • Team management
  • Supervision
Work History
08/2017 to Current
Senior 14G Air Battle Management Course Manager Jbs Usa Sumter, SC,
  • Evaluated Instructor skills and knowledge regularly, providing hands-on training and mentoring to soldiers with lagging skills.
  • Reorganized and enhanced soldier training to close knowledge gaps and boost group performance.
  • Collaborated with Instructor teams to streamline operations across materials updating and new techniques used.
  • Maintained demanding after hours schedules to meet business objectives.
  • Directed Instructors, set schedules and prioritized work assignments.
  • Provided expert leadership to group of more than 15 soldiers.
  • Reduced meeting time to enhance task-focused hours for each team member.
  • Investigated and solved workflow problems with cross-functional collaboration and open communication.
08/2014 to 09/2017
Quality Assurance Manager FLARNG Regional Training Institute City, STATE,
  • Implemented new Quality Assurance procedures and 28 Accreditation standards
  • Recorded, analyzed and distributed statistical information
  • Inspected 4 new course products and evaluated progress throughout production
  • Monitored unit organization and suggested improvements to daily functionality
  • Prepared and collection production reports
  • Developed quality planning for multiple new product launches by verifying instructor requirements and implementing in design and production
  • Applied coaching techniques and tools to support managers and instructors in improving performance
  • Determined new ways to adapt 28 Accreditation standards, practices and procedures
01/2012 to 09/2014
Senior 14G48 Instructor FLARNG Regional Institute City, STATE,
  • Supervised more than $75 million in high-value equipment, maintaining zero loss record over eight years
  • Briefed Senior Commands on readiness, equipment status for basis to enable sound decision making
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Trained over 750 Air Defenders on 14G and 14S to develop war-fighting and defense capabilities
  • Advised several out-of-state ADA Units as well as Active duty Units on operations, intelligence and risk assessments in OCONUS and CONUS Operations
  • Drove operational improvements which resulted in savings and improved profit margins saving 211th Regiment thousands in state funding
  • Managed Quality Assurance Program, including on-site evaluations, internal audits and After Action Review surveys
Expected in 05/2023
Bachelor of Arts: Operations Management And Analysis
Ashford University - San Diego, CA
Expected in 06/1990
High School Diploma:
Deland High School - Deland, FL

Air Defense Artillery Association - Lifetime member

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Resume Overview

School Attended

  • Ashford University
  • Deland High School

Job Titles Held:

  • Senior 14G Air Battle Management Course Manager
  • Quality Assurance Manager
  • Senior 14G48 Instructor


  • Bachelor of Arts
  • High School Diploma

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